Google Hangouts

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Designing Web APIs: Building APIs That Developers Love by Brenda Jin, Saurabh Sahni, Amir Shevat

active measures, Amazon Web Services, augmented reality, blockchain, business process, continuous integration, create, read, update, delete, Google Hangouts, if you build it, they will come, Lyft, MITM: man-in-the-middle, premature optimization, pull request, Silicon Valley, Snapchat, software as a service, the market place, uber lyft, web application, WebSocket

When a version change is made, the change is encap‐ sulated in a version change module, which defines documentation about the change, a transformation, and the set of API resource types that are eligible to be modified. The benefit here is that Stripe is able to generate a changelog programmatically as soon as services are deployed with a new version. Versioning case study: Google+ Hangouts Next, let’s take a look at the Google+ Hangouts API. In this API, incremental versions were used to communicate groups of changes, not for developers to manage the desired logic or responses of end‐ points. Instead, when endpoints needed to be renamed or changed, Google would add a release note indicating that the old endpoint was deprecated (Figure 7-6). Figure 7-6. Google+ Hangouts API release notes indicating that a function was renamed Google announced on January 10, 2017, that it would no longer be supporting the API. Apps would run only until April 25, 2017, with a handful of exceptions (Slack, Dialpad, RingCentral, Toolbox, Con‐ trol Room, and Cameraman).

Apps would run only until April 25, 2017, with a handful of exceptions (Slack, Dialpad, RingCentral, Toolbox, Con‐ trol Room, and Cameraman). Not only did the company add ban‐ ners about the announcement throughout its documentation, but it also added a note in the responses stating that the endpoints would no longer work after April 25. Figure 7-7 shows a screenshot of the deprecation banner in the Google+ Hangouts API documentation. 140 | Chapter 7: Managing Change Figure 7-7. Banner for the Google+ Hangouts API indicating that sup‐ port would be terminated Process management Whichever mechanism you choose, versioning adds process over‐ head to your API. You need to make sure that you have robust docu‐ mentation to adequately describe the changelog and differences between APIs. Under the hood, you might need to figure out how to deploy versioned code or how to arrange your access control layer to preserve the functionality of older versions.

API Implementation Checklist: ❏ Define specific developer problem to solve ❏ Write internal API specification ❏ Get internal feedback on API specification ❏ Build API ❏ Authentication ❏ Authorization ❏ Error handling ❏ Rate-limiting ❏ Pagination ❏ Monitoring and logging ❏ Write documentation ❏ Run beta test with partners on new API ❏ Gather feedback from beta partners and make changes ❏ Create communication plan to notify developers of changes ❏ Release API changes API Design Worksheets | 205 Index A additions to APIs, 131 additive-change strategy, 133 Amazon Web Services (AWS), 83 ambassador programs, 195 analytics dashboards, 56 Apache Thrift, 14 API testers, 179 APIs about, 1 attributes and traits of good APIs, 199 business case for, 3-7 APIs as a product, 6 APIs for external developers first, internal developers second, 5 APIs for internal developers first, external developers second, 4 characteristics of great APIs, 7 description language, 122-126 design paradigms, 9 designing (see designing APIs, best practices; designing APIs, practical exercise in) event-driven, 19-25 comparison of different types, 24 HTTP Streaming, 23-24 WebHooks, 19-22 WebSockets, 22-23 request–response comparison of types, 18 GraphQL, 14-18 REST, 10-13 RPC, 13-14 security (see security) uses of, 2 application names, misleading, pro‐ hibiting in OAuth, 40 application-level caching for APIs, 87 archiving a GitHub repository, HTTP request for, 12 asynchronous operations, 89 authentication, 27 choosing mechanism for MyFiles API (example), 66 authorization, 28 OAuth 2.0 as standard for, 29 Authorization header (HTTP) for Basic Authentication, 28 with OAuth tokens and scope, 34 automated testing (see testing) awareness tactics examples, 156 AWS (see Amazon Web Services) B backward compatibility, maintaining, 58, 127-128 Basic Authentication, 28 beta programs, 188-190 beta testers, 79 Botkit framework, 177 bottlenecks, finding, 82 207 breadth and depth analysis for devel‐ oper programs, 185 breadth developer programs, 192-197 bulk operation endpoints, support‐ ing, 95 business case for APIs, 3-7 business objectives, defining, 62-64 business-focused tech savvy audience, 145 C cache invalidation, 87 caching in developer SDKs, 115 using to scale thoughput, 87 change, managing, 117-142 aiming for consistency, 117-126 using automated testing, 120-126 backward compatibility, 127-128 planning for and communicating change, 128-141 additions to the API, 131 communication plan, 129 removing fields or endpoints, 132 versioning, 133-141 changelogs, 170 CI pipeline, 121 clickjacking, 40 client secret, ability to reset in OAuth, 39 cloud hosting providers, solutions for measuring bottlenecks, 83 code samples, 173 code snippets, 174 communication means, preferred, of developers, 149 communication plan for changes, 129 community contributions, 182-183 community, building, 192 computing resources, adding to scale applications, 85 consistency in an API, 50, 117-126 hallmarks of consistency, 118 using automated testing, 120-126 continuous integration (CI), 121 Conversations APIs (Slack), 13, 93 208 | Index CPU bottlenecks, 83 Create, Read, Update, and Delete operations (see CRUD operations) credit programs, 197 cross-site request forgery (CSRF), 27, 38 cross-site scripting (XSS), 27 CRUD operations, 10 HTTP verbs and REST conven‐ tions, 11 in MyFiles API (example), 67 in request–response API para‐ digms, 18 pros and cons of API paradigms for MyFiles API (example), 65 current actual numbers for developer funnel indicators, 155 cursor-based pagination, 99-101 advantages and disadvantages, 100 ID as cursor, 101 opaque strings as cursor, 101 timestamp as cursor, 101 custom HTTP headers rate-limit response headers, 110 with OAuth token and scope, 34 D dark launching rate-limiting, 109 data access patterns (new), introduc‐ ing in your API, 90 database indexes, 86 database profiling, 84 database replication, 85 database sharding, 85 date filters, 96 debugging tools, 179 DELETE method (HTTP), 10 (see also CRUD operations) depth developer programs, 187-192 design sprints, 160, 191 designing APIs, best practices, 47-59 design for great developer experi‐ ence, 48-59 making it fast and easy to get started, 48 making troubleshooting easy, 52-56 making your API extensible, 56 working toward consistency, 50 design for real-life use cases, 47-48 focusing on users, 2 designing APIs, practical exercise in, 61-79 scenario 1, 62-72 defining business objectives, 62-64 outlining key user stories, 64 selecting technology architec‐ ture, 65 writing an API specification, 68-72 scenario 2, 72-79 defining problem and impact statement, 73 getting feedback on the API spec, 77-79 selecting technology architec‐ ture, 74 writing an API specification, 74-77 developer ecosystem strategy, build‐ ing, 143-161 building a developer strategy, 147 defining your developer funnel, 152-154 funnel indicators, 154 deriving measurements, 160 developer segmentation, 147-150 common use cases and tasks, 148 examples of segmentation analysis, 149 identity, 147 market size and geographical distribution, 149 platform of choice, 148 preferred development lan‐ guage, framework, and tools, 148 preferred means of communi‐ cation, 149 proficiency, 148 developers, 144-147 business-focused tech savvy audience, 145 hackers, 145 hobbyist, 144 professional developers, 146 variations on categories men‐ tioned, 146 distilling the value proposition, 151 mapping current and future state, 155-156 outlining your tactics, 156-160 awareness tactics examples, 156 developer relations high-level quarterly plan, 159 proficiency tactics examples, 157 success tactics examples, 158 usage tactics examples, 157 developer programs, 185-198 breadth and depth analysis for, 185 breadth programs, 192-197 credit programs, 197 hackathons, 194 meetups and community, 192 online videos and streaming, 196 speaking at events and event sponsorships, 194 support, forums, and StackO‐ verflow, 196 train-the-trainer and ambassa‐ dor programs, 195 depth programs, 187-192 design sprints, 191 early access/beta program, 188 top partner program, 187 measuring, 197 developer relations, 143 Developer Relations core activities, 185 developer resources, 163-184 API documentation, 163-172 code samples and snippets, 172-175 Index | 209 community contribution, 182-183 development tools, 179 frameworks, 177 office hours, 181 rich media, 180 videos, 180 software development kits (SDKs), 175-177 webinars and online training, 182 developer SDKs (see software devel‐ opment kits) developers APIs for external developers first, internal developers second, 5 APIs for internal developers first, external developers second, 4 communicating with about API changes, 129 removal of fields or endpoints, 132 rate limits and, 110-112 trying APIs without signing up, 49 disk I/O, 83 documentation for APIs, 49, 163-172 changelog, 170 frequently asked questions, 168 Getting Started guides, 163 landing page, 169 reference documentation, 165 terms of service (ToS), 171 tutorials, 167 E early access/beta program, 188 edge caching, 87 error handling and exponential back‐ off in SDKs, 115 errors HTTP status codes in MyFiles API specification (example), 71 meaningful, 52-55 actionable errors and recom‐ mended error codes, 52 grouping errors into high-level categories, 53 210 | Index organizing into status codes, headers, and machinereadable and humanreadable codes, 54 event objects for MyFiles API techni‐ cal spec (example), 75 event-driven APIs, 19-25 comparison of different types, 24 HTTP Streaming, 23-24 pros and cons for MyFiles API (example), 74 WebHooks, 19-22 WebSockets, 22-23 events (developer), 194 Events API (Slack), 91 evolving API design, 90-97 adding new API methods, 92 best practices, 97 introducing new data access pat‐ terns, 90 new options to filter results, 95 supporting bulk endpoints, 95 explicit-version strategy, 134-138 exponential back-off, 115 extensibility of APIs, 56 F Facebook, ToS violations, 41 failures and retries (WebHooks), 20 feedback, getting on API specifica‐ tion, 77-79 fields in API responses, filtering, 96 filtering results, providing options for, 95 firewalls, WebHooks and, 21 fixed-window counter (rate-limiting), 107 Flannel (Slack), 88 forums, 196 frameworks, 177 frequently asked questions (FAQ), 168 function names, versioned, 136 G geographical distribution (develop‐ ers), 149 GET method (HTTP), 10 (see also CRUD operations) Getting Started guides, 163 GitHub, 5 addressing scalability challenges, 91 archiving a repository, HTTP request for, 12 OAuth scope headers in API response, 35 rate-limit response header, 111 rate-limiting at, 112 Gmail phishing attack on, 40 thin WebHook message payload, 45 Google Cloud Platform (GCP), 83 Google Developer Groups (GDG), 192 Google Hangouts, versioning case study, 140 GraphQL, 6, 14-18, 91 advantages over REST and RPC, 16 comparison to REST and RPC APIs, 18 Object Field deprecation, 133 pros and cons for MyFiles API (example), 66 gRPC, 14 gzip compression, using in SDKs, 114 custom rate-limit response head‐ ers X-RateLimit-Limit, 111 X-RateLimit-Remaining, 111 X-RateLimit-Reset, 111 organizing errors into, 54 specifying API versions in, 135 X-Frame-Options, 40 HTTP methods CRUD operations and REST con‐ ventions, 11 in REST APIs, 10 in REST, RPC, and GraphQL APIs, 18 in RPC-style APIs, 13 HTTP status codes description for errors in MyFiles API specification (example), 71 in REST APIs, 10 indicating redirection for moved/ moving resources, 135 organizing errors into, 54 returning for rate limits, 110 HTTP Streaming, 23-24 comparison with WebHooks and WebSockets, 24 pros and cons for MyFiles eventdriven API (example), 74 HTTPs endpoints (OAuth), 39 human-readable errors, 52 H I hackathons, 194 hackers, 145 hash-based message authentication code (HMAC), 43 Hello World exercise, 163 hobbyist developers, 144 horizontal scaling, 85 HTTP, 9 (see also request–response APIs) in RPC-style APIs, 13 HTTP headers custom OAuth headers X-Accepted-OAuth-Scopes, 35 X-OAuth-Scopes, 35 ID as cursor, 101 identity (developers), 147 iframes, rendering of authorization screen, disallowing, 40 impact statement for MyFiles API (example), 63 scenario 2, 73 indexes (database), 86 integrated development environ‐ ments (IDEs), 148 interface definition language, 122-126 interface description language (IDL), 122 interfaces, 1 Index | 211 J JavaScript object notation (JSON), 122 JSON responses in REST APIs, 11 JSON web APIs, 122-126 describing and validating requests, 125 describing and validating respon‐ ses, 123 K key indicators status report (devel‐ oper funnel), 155 key performance indicators (KPIs), connecting to developer activities, 160 L landing page for API documentation, 169 load testing, 84 logging changelog, 170 use in troubleshooting developer issues, 55 M machine-readable error codes, 52 responsive checkout, 78 MAJOR, MINOR, and PATCH ver‐ sions, 137 managing change (see change, man‐ aging) market potential (developer funnel indicators), 155 market size, 149 measurements of developer activities, 160 measuring developer programs, 197 meetups and community, 192 memory bottlenecks, 83 methods, adding to APIs, 92 MINOR versions, 137 mocking data for interactive user testing, 78 Mutual TLS (Transport Layer Secu‐ rity), 44 212 | Index N network I/O, 83 noise (in WebHooks), 21 non-CRUD operations in REST APIs, 12 O OAuth, 28-42, 50 benefits of, 29 best practices, 38 listing and revoking authoriza‐ tions, 37 scopes, 32 Slack's move to granular OAuth scopes, 34 selection for use in MyFiles API (example), 66 token and scope validation, 34 token expiry and refresh tokens, 35 token generation, 30 objective key results (OKRs), 159 office hours, 181 offset-based pagination, 97 advantages and disadvantages, 98 opaque strings as cursor, 101 OpenAPI, 125 order filters, 96 P paginating APIs, 97-102 best practices, 102 cursor-based pagination, 99-101 advantages and disadvantages, 100 choosing cursor contents, 101 offset-based pagination, 97 advantages and disadvantages, 98 pagination support in developer SDKs, 114 partner engineers, 187 PATCH method (HTTP), 10 (see also CRUD operations) PATCH versions, 137 personally identifiable information (PII), 55 phishing attacks using misleading application names, 40 platform of choice (developers), 148 polling, 19 solving as API scaling problem in REST APIs, 90 WebHooks vs., 19 POST method (HTTP), 10 (see also CRUD operations) problem and impact statement for MyFiles API (example), 63 scenario 2, 73 professional developers, 146 proficiency (developer), 148 proficiency tactics examples, 157 profiling code, 83 programming languages, 148 implementing code snippets in, 174 PUT method (HTTP), 10 (see also CRUD operations) Q quarterly plan for developer relations, 159 R rate-limit response headers, 110 rate-limiting APIs, 102-114 best practices, 112 implementation strategies, 105-110 fixed-window counter, 107 sliding-window counter, 108 token bucket algorithm, 105 rate limits and developers, 110-112 documenting rate limits, 111 rate-limit status API, 111 rate-limiting policy, 103 Slack's rate-limiting, lessons learned from, 113 Stripe's rate-limiting strategies, 104 Read method, 10 (see also CRUD operations) read/write scopes, 32 Real-Time Messaging API, 91 reference apps, 173 reference documentation, 165 refresh tokens, 36 one-time-use, 39 remote procedure calls (RPCs), 13 (see also RPC APIs) removing endpoints or fields from APIs, 132 replay attacks, 43 request logs, providing for develop‐ ers, 55 requests adding request parameters to con‐ trol output, 131 describing and validating, 125 request parameters in version schemes, 136 request–response APIs, 9-19 comparison of different types, 18 GraphQL, 14-17 REST, 10-13 RPC, 13-14 resources (in REST APIs), 10 showing relationships between, 11 responses adding response fields, 131 describing and validating, 123-125 REST APIs, 10-13 comparison to RPC and GraphQL, 18 CRUD operations, HTTP verbs, and REST conventions, 11 general rules for, 10 non-CRUD operations, 12 payload creep, 17 polling as scaling problem, solv‐ ing, 90 pros and cons for MyFiles API (example), 66 showing relationships among resources, 11 retries (WebHooks), 20 rich media, 180-181 rich site summary (RSS) feed, adding to changelog, 170 RPC APIs, 13-14 Index | 213 comparison to REST and GraphQL, 18 general rules for, 13 HTTP request to Slack API, 13 pros and cons for MyFiles API (example), 66 Slack, Conversations APIs, 13 using protocols other than HTTP, 14 RSpec test using JSON Schema speci‐ fication, 125 S sandboxes and API testers, 179 scaling APIs, 81-116 evolving your API design, 90-97 adding new API methods, 92 best practices, 97 introducing new data access patterns, 90 providing new options to filter results, 95 supporting bulk endpoints, 95 providing developer SDKs, 114-116 caching frequently used data, 115 error handling and exponen‐ tial back-off, 115 pagination support, 114 rate-limiting support, 114 SDK best practices, 115 using gzip compression in SDKs, 114 scaling throughput, 82-90 adding computing resources, 85 best practices, 89 caching, 87 database indexes, 86 doing expensive operations asynchronously, 89 finding bottlenecks, 82 using pagination, 97-102 best practices, 102 cursor-based pagination, 99-101 offset-based pagination, 97 214 | Index using rate-limiting, 102-114 best practices, 112 implementation strategies, 105-110 rate limits and developers, 110-112 scopes (OAuth), 32 for sensitive information, 39 for use in MyFiles API (example), 66 in MyFiles API (example) scopes, operations, and resour‐ ces, 67 Slack's move to granular OAuth scopes, lessons learned from, 34 SDKs (see software development kits) search filters, 96 search operations in REST APIs, 12 security, 27-46 authentication and authorization, 27 for WebHooks, 20 OAuth, 28-42 best practices, 38 listing and revoking authoriza‐ tions, 37 scopes, 32 token and scope validation, 34 token expiry and refresh tokens, 35 token generation, 30 WebHooks, 42-45 semantic versioning specification (SemVer), 137 server-sent events (SSE), streaming data via, 24 short-lived authorization codes (OAuth), 39 short-term targets and market poten‐ tial (developer funnel indicators), 155 signatures (WebHook), 43 Slack APIs, 4 adding new API methods, 92 addressing scalability challenges with Events API, 91 API Metadata, 126 app credentials of Slack app with verification token, 42 changelog, 170 Conversations API, 132 supporting bulk operations, 95 developer segmentation for Slack, 149 early access/beta program, 189 Flannel, application-level edge cache, 87 inconsistency in, 118 long-lived tokens, 37 missing field on message pay‐ loads, 127 move to granular OAuth scopes, lessons learned from, 34 rate-limiting, lessons learned from, 113 RPC-style web API, 13 translation layer to maintain backward compatibility, 57 WebSocket-based real-time mes‐ saging API, 22 sliding-window counter (ratelimiting), 108 snippets (code), 174 software as a service (SaaS) compa‐ nies, 4 software development kits (SDKs), 50, 148, 175-177 developer SDKs, 114-116 best practices, 115 caching frequently used data, 115 error handling and exponen‐ tial back-off, 115 pagination support, 114 rate-limiting support, 114 using gzip compression, 114 maintaining, 178 SoundCloud API, value proposition, 151 speaking at developer events, 194 specification (spec), writing for an API, 68-72 MyFiles API WebHooks (exam‐ ple), 74-77 SQL databases, queries based on cur‐ sor values, 99 Stack Overflow, 196 Stackdrivers, 83 stakeholders, reviewing API specifi‐ cation with, 77 state parameter support (OAuth), 38 streaming, 196 Stripe online testing of API by develop‐ ers without signing up, 49 rate-limiting, 104 value proposition, 151 versioning case study, 139 subresources in APIs, 11 success tactics examples, 158 support for developers, 196 T task queues, 89 TCP (Transport Control Protocol), 22 technology architecture, selecting scenario 1 for MyFiles API (exam‐ ple), 65 scenario 2 for MyFiles API (exam‐ ple), 74 terms of service (ToS) violations of Facebook ToS, 41 writing, 171 testing automated, 120-126 describing and validating requests, 125 describing and validating responses, 123-125 sandboxes and API testers, 179 Thrift, 14 throughput, scaling, 82-90 adding computing resources, 85 best practices, 89 caching, 87 database indexes, 86 doing expensive operations asyn‐ chronously, 89 finding bottlenecks, 82 the Time to Hello World (TTHW), 164 Index | 215 timestamps, using as cursors, 101 TLS (Transport Layer Security), 44 token bucket algorithm (ratelimiting), 105 tokens (OAuth) and scope, validation of, 34 expiry and refresh tokens, 35 generation of, 30 Slack's long-lived tokens, 37 top partner program, 187 train-the-trainer and ambassador programs, 195 transformations between versions, 137 Transport Control Protocol (see TCP) transport patterns for MyFiles API (example), 65 troubleshooting, making easy for developers, 52-56 building tooling, 55 meaningful errors, 52-55 providing troubleshooting tools, 179 tutorials for APIs, 49, 167 Twitch, deprecation of an API, 59 Twitter, 90 cursor-based pagination, 99 U Uber developers and rate-limiting, 109 Unix timestamp as cursor, 99 Update method, 10 (see also CRUD operations) URI components, specifying versions in, 135 URIs, specification for MyFiles API (example), 70 usage tactics examples, 157 user interfaces (UIs), 88 user stories (key), outlining scenario 1 for MyFiles API (exam‐ ple), 64 scenario 2 for MyFiles API (exam‐ ple), 73 users, focusing on in API design, 2 216 | Index users.conversations API method (Slack), 94 V value proposition, distilling for your API, 151 verification tokens, 42 versioning APIs, 57, 133-141 additive-change strategy, 133 case study, Google Hangouts, 140 case study, Stripe, 139 explicit-version strategy, 134-138 policies for MAJOR and MINOR changes, 138 process management, 141 vertical scaling, 85 videos creating, 180 online videos and streaming, 196 W WebHooks, 19-22, 90 comparison with WebSockets and HTTP Streaming, 24 considerations for use in MyFiles API (example), 66 MyFiles API Webhooks Spec (example), 74-77 polling vs., 19 pros and cons for MyFiles eventdriven API (example), 74 security, 42-45 best practices, 45 Mutual Transport Layer Secu‐ rity, 44 request signing and WebHook signatures, 43 thin payloads and API retrieval, 44 verification tokens, 42 supporting, additional complexi‐ ties added by, 20 webinars and online training, 182 WebSockets, 22-23, 90 comparison with WebHooks and HTTP Streaming, 24 pros and cons for MyFiles eventdriven API (example), 74 Y YouTube API, value proposition, 151 X XML responses, REST APIs, 11 Index | 217 About the Authors Brenda Jin is an entrepreneur and software engineer.

pages: 98 words: 30,109

Remote: Office Not Required by Jason Fried, David Heinemeier Hansson

Broken windows theory, David Heinemeier Hansson,, equal pay for equal work, Google Hangouts, job satisfaction, Kevin Kelly, remote working, Richard Florida, Ruby on Rails, Silicon Valley, Skype

All day, every day, everyone in the company is logged into our Campfire group chat. Campfire creates a persistent chat room for your whole company. People can pop in and out and never feel left out of the conversation. It’s a great place to ask a question when you just don’t know who has the answer. You can even set up rooms for specific projects or teams inside your company. Check out Campfire at Google Hangouts. The new kid on the block packs quite a punch. Google Hangouts is an incredibly easy way to fire up a private video conference with up to ten people. People can use their webcams on their laptops or cameras on their phones to jump in. The technology is top notch, and it has some great features that highlight the person talking so someone “has the floor.” It really does a great job simulating being in a room together. We’re using it more and more often for impromptu group video conferencing.

Would you want to work with this person? How did they treat the wait staff? Were they respectful? Would they fit in at 37signals? It’s really up to their peers at this point. If you don’t have part of the team in the same city as the manager doing the in-person evaluation, you’ll have to simulate the situation in other ways. Using a video chat system that allows for a whole group to be online together, like Google Hangouts, is a reasonable substitute. It won’t be as good, but it’ll do. In the end, we make the call on talent and character. It’s always a blend. If we offer them the job, and they want to work with us, we virtually shake hands and often invite them back to the office for their first few weeks on the job. This way they can get a bit more acclimated to the team, the culture, the faces, the names, etc.

pages: 288 words: 66,996

Travel While You Work: The Ultimate Guide to Running a Business From Anywhere by Mish Slade

Airbnb, Atul Gawande, business process, Checklist Manifesto, cloud computing, crowdsourcing, Firefox, Google Chrome, Google Hangouts, Inbox Zero, job automation, Kickstarter, low cost airline, Lyft, remote working, side project, Skype, speech recognition, turn-by-turn navigation, uber lyft

You all end up in a video conference "room" together, although it's possible to switch off the video if you prefer. And that's about it! The limitations with are related to its functionality: there's not much else you can do with it besides that which I've already mentioned. (Although you can do screen sharing if you install an extension.) But the quality is fantastic – far, far better than Skype or Google Hangouts – and it's extremely easy to use. Screen sharing To share your screen with members of your team, you can use Skype, Google Hangouts, Zoom or – all mentioned in the previous section. Alternatively, you could use dedicated screen-sharing software like Screenleap ( – which is more of a standalone tool that doesn't offer any other features. Giving tutorials and training Unlike in an office, you can't gather your team around a computer as you show them how to do something.

But what if your client isn't on Skype, or doesn't know how to use it? That's fine: with a Skype To Go number, you also get an "Access Number" that works like a regular calling card number. When you call your Access Number, you can dial any international number without having to set up the international number as a Skype To Go contact first. Screen sharing As mentioned earlier, Zoom has screen sharing options – and Skype and Google Hangouts offer it too. If you prefer, you can use dedicated screen-sharing software like Screenleap ( – which is more of a standalone tool that doesn't offer any other features. Team chat software If the nature of your project means you're in constant contact and sending things back and forth to your clients, you might prefer to set up a team chat room with them – see the section called "Team chat software" in Chapter 7: Run The Best Biz for more information.

We schedule all our meetings in UTC (Coordinated Universal Time) because it seems easiest and the most logical: UTC is a universal "reference" time: your own timezone will be with reference to UTC. For example, New York during daylight savings is "UTC -4" (UTC minus four hours) and "UTC -5" during the rest of the year. UTC time is the same worldwide and doesn't vary regarding the timezone or daylight saving time. Tools for having phone calls Skype and Google Hangouts are the default go-to options for international phone calls, but the sound quality isn't great (especially for calls involving more than two people) and there are often huge delays. Recording the call (which you might want to do) isn't a cinch either. Here are a couple of alternatives: Zoom Zoom ( is a web and video conferencing service. The sound quality is superb – even for calls with lots of people.

pages: 368 words: 96,825

Bold: How to Go Big, Create Wealth and Impact the World by Peter H. Diamandis, Steven Kotler

3D printing, additive manufacturing, Airbnb, Amazon Mechanical Turk, Amazon Web Services, augmented reality, autonomous vehicles, Charles Lindbergh, cloud computing, creative destruction, crowdsourcing, Daniel Kahneman / Amos Tversky, dematerialisation, deskilling, disruptive innovation, Elon Musk,, Exxon Valdez, fear of failure, Firefox, Galaxy Zoo, Google Glasses, Google Hangouts, gravity well, ImageNet competition, industrial robot, Internet of things, Jeff Bezos, John Harrison: Longitude, John Markoff, Jono Bacon, Just-in-time delivery, Kickstarter, Kodak vs Instagram, Law of Accelerating Returns, Lean Startup, life extension, loss aversion, Louis Pasteur, low earth orbit, Mahatma Gandhi, Marc Andreessen, Mark Zuckerberg, Mars Rover, meta analysis, meta-analysis, microbiome, minimum viable product, move fast and break things, Narrative Science, Netflix Prize, Network effects, Oculus Rift, optical character recognition, packet switching, PageRank, pattern recognition, performance metric, Peter H. Diamandis: Planetary Resources, Peter Thiel, pre–internet, Ray Kurzweil, recommendation engine, Richard Feynman, ride hailing / ride sharing, risk tolerance, rolodex, self-driving car, sentiment analysis, shareholder value, Silicon Valley, Silicon Valley startup, skunkworks, Skype, smart grid, stem cell, Stephen Hawking, Steve Jobs, Steven Levy, Stewart Brand, superconnector, technoutopianism, telepresence, telepresence robot, Turing test, urban renewal, web application, X Prize, Y Combinator, zero-sum game

Please note: for some, nondisclosure agreements may be required. 3. We’ll invite you to an exclusive, interactive Google Hangout with our cochairman and cofounder Peter H. Diamandis to bring you into the fold and provide you with a confidential briefing. End of Planetary Transmission. Chris Lewicki President & Chief Asteroid Miner As you can see, we kept the details, names, and dates of the campaign a secret. Thousands of responses poured into our database. We asked them to fill out a questionnaire estimating how much time they could volunteer each week and how big an email list, Google+, Facebook, and Twitter following they had. We filtered these down to about five hundred names, then invited each to an exclusive Google Hangout for a “confidential briefing.” Part of this was about engaging our fans, but equally important was that we tested the idea of a crowdfunded telescope on them.

You never know who is going to stumble upon your material, get inspired, and join your team. Technology Manager. Crowdfunding requires a bit of digital dexterity. The technology manager should be part IT guy, part web developer, and part videographer. He or she should be familiar with best practices in technology management. For ARKYD, our technology manager built the Kickstarter website, edited video, set up live streams and Google Hangouts, coordinated audiovisual equipment at live events, and helped integrate solutions across different platforms. Public Relations Manager (optional). As mentioned, Eric Migicovsky had to hire an external PR team when his campaign went viral and the media came calling.23 Some projects are focused on niche markets and won’t generate this much press. However, if you desire to raise a large amount of money, you need to reach a large number of people.

., 15, 17, 18, 19, 20, 21 structure of, 21 see also entrepreneurs, exponential; specific exponential entrepreneurs and organizations Exponential Organizations (ExO) (Ismail), xiv, 15 extrinsic rewards, 78, 79 Exxon Valdez, 250 FAA (Federal Aviation Administration), 110, 111, 261 Facebook, 14, 16, 88, 128, 173, 182, 185, 190, 195, 196, 202, 212, 213, 217, 218, 224, 233, 234, 236, 241 facial recognition software, 58 Fairchild Semiconductor, 4 Falcon launchers, 97, 119, 122, 123 false wins, 268, 269, 271 Fast Company, 5, 248 Favreau, Jon, 117 feedback, feedback loops, 28, 77, 83, 84, 120, 176, 180 in crowdfunding campaigns, 176, 180, 182, 185, 190, 199, 200, 202, 209–10 triggering flow with, 86, 87, 90–91, 92 Festo, 61 FeverBee (blog), 233 Feynman, Richard, 268, 271 Firefox Web browser, 11 first principles, 116, 120–21, 122, 126 Fiverr, 157 fixed-funding campaigns, 185–86, 206 “flash prizes,” 250 Flickr, 14 flow, 85–94, 109, 278 creative triggers of, 87, 93 definition of, 86 environmental triggers of, 87, 88–89 psychological triggers of, 87, 89–91, 92 social triggers of, 87, 91–93 Flow Genome Project, xiii, 87, 278 Foldit, 145 Forbes, 125 Ford, Henry, 33, 112–13 Fortune, 123 Fossil Wrist Net, 176 Foster, Richard, 14–15 Foundations (Rose), 120 Fowler, Emily, 299n Foxconn, 62 Free (Anderson), 10–11, 149–51, 156, 158, 163, 165, 195, 207 Friedman, Thomas, 150–51 Galaxy Zoo, 220–21, 228 Gartner Hype Cycle, 25–26, 25, 26, 29 Gates, Bill, 23, 53 GEICO, 227 General Electric (GE), 43, 225 General Mills, 145, 145 Genius, 161 genomics, x, 63, 64–65, 66, 227 Georgia Tech, 197 geostationary satellite, 100 Germany, 55 Get a Freelancer (website), 149 Gigwalk, 159 Giovannitti, Fred, 253 Gmail, 77, 138, 163 goals, goal setting, 74–75, 78, 79, 80, 82–83, 84, 85, 87, 137 in crowdfunding campaigns, 185–87, 191 moonshots in, 81–83, 93, 98, 103, 104, 110, 245, 248 subgoals in, 103–4, 112 triggering flow with, 89–90, 92, 93 Godin, Seth, 239–40 Google, 11, 14, 47, 50, 61, 77, 80, 99, 128, 134, 135–39, 167, 195, 208, 251, 286n artificial intelligence development at, 24, 53, 58, 81, 138–39 autonomous cars of, 43–44, 44, 136, 137 eight innovation principles of, 84–85 robotics at, 139 skunk methodology used at, 81–84 thinking-at-scale strategies at, 136–38 Google Docs, 11 Google Glass, 58 Google Hangouts, 193, 202 Google Lunar XPRIZE, 139, 249 Googleplex, 134 Google+, 185, 190, 202 GoogleX, 81, 82, 83, 139 Google Zeitgeist, 136 Gossamer Condor, 263 Gou, Terry, 62 graphic designers, in crowdfunding campaigns, 193 Green, Hank, 180, 200 Grepper, Ryan, 210, 211–13 Grishin, Dmitry, 62 Grishin Robotics, 62 group flow, 91–93 Gulf Coast oil spill (2010), 250, 251, 253 Gulf of Mexico, 250, 251 hackathons, 159 hacker spaces, 62, 64 Hagel, John, III, 86, 106–7 HAL (fictional AI system), 52, 53 Hallowell, Ned, 88 Hariri, Robert, 65, 66 Harrison, John, 245, 247, 267 Hawking, Stephen, 110–12 Hawley, Todd, 100, 103, 104, 107, 114n Hayabusa mission, 97 health care, x, 245 AI’s impact on, 57, 276 behavior tracking in, 47 crowdsourcing projects in, 227, 253 medical manufacturing in, 34–35 robotics in, 62 3–D printing’s impact on, 34–35 Heath, Dan and Chip, 248 Heinlein, Robert, 114n Hendy, Barry, 12 Hendy’s law, 12 HeroX, 257–58, 262, 263, 265, 267, 269, 299n Hessel, Andrew, 63, 64 Hinton, Geoffrey, 58 Hoffman, Reid, 77, 231 Hollywood, 151–52 hosting platforms, 20–21 Howard, Jeremy, 54 Howe, Jeff, 144 Hseih, Tony, 80 Hughes, Jack, 152, 225–27, 254 Hull, Charles, 29–30, 32 Human Longevity, Inc.

pages: 229 words: 67,869

So You've Been Publicly Shamed by Jon Ronson

4chan, AltaVista, Berlin Wall, Broken windows theory, Burning Man, Clive Stafford Smith, cognitive dissonance, Desert Island Discs, different worldview, don't be evil, Donald Trump, drone strike, Google Hangouts, illegal immigration, Menlo Park, PageRank, Ralph Nader, Rosa Parks, Silicon Valley, Skype, Stanford prison experiment, Steve Jobs, urban planning, WikiLeaks

But my desire had taken a lot of scalps - I’d torn apart a LOT of people I couldn’t now remember - which made me suspect that it was coming from some very weird dark well, some place I really didn’t want to think about. Which was why I had to think about it. 6 DOING SOMETHING GOOD ‘I am a nobody,’ said Hank, ‘just a guy with a family and a job, a middle-America type guy.’ Hank wasn’t his real name. He’d managed to keep that aspect of himself a secret. He was talking to me via a Google Hangout from his kitchen in a suburban house in a West Coast American town I promised him I wouldn’t name. He looked frail, fidgety, the sort of man more comfortable working alone at a computer than talking to a human stranger via one. On 17 March 2013 Hank was in the audience at a conference for tech developers in Santa Clara when a stupid joke popped into his head, which he murmured to his friend, Alex.

This is why ‘forking someone’s repo’ works both as a term of flattery and also as sexual innuendo. Just in case you wanted to know. I think it is a very special sort of hell where you’re compelled to explain to a journalist some terrible throwaway joke you made ten months earlier and the journalist keeps saying, ‘I’m sorry. I still don’t get it,’ but that was the hell Hank found himself in during his Google Hangout chat with me.) Moments after making the dongle joke, Hank half noticed the woman sitting in front of them at the conference stand up, turn around, and take a photograph. Hank thought she was taking a picture of the crowd. So he looked forward, trying not to mess up her shot. It’s a little painful to look at that photograph now - knowing what was about to happen to them. Those mischievous, stupid smiles that follow in the wake of a dongle joke successfully shared would be Hank and Alex’s last smiles for a while.

‘We will meet in a public place for safety reasons,’ Adria wrote. ‘Make sure to bring along your ID for verification.’ We settled on the international check-in desks at San Francisco Airport. I was expecting someone fiercer. But when I saw her half wave at me from across the terminal she didn’t seem fierce at all. She seemed introverted and delicate, just like how Hank had come across over the Google Hangout. We found a cafe and she told me about the moment it all began for her - the moment she overheard the comment about the big dongle. ‘Have you ever had an altercation at school and you could feel the hairs rise up on your back?’ she asked me. ‘You felt fear?’ I asked. ‘Danger,’ she said. ‘Clearly my body was telling me, “You are unsafe.”’ Which was why, she said, she ‘slowly stood up, rotated from my hips, and took three photos.’

pages: 231 words: 71,248

Shipping Greatness by Chris Vander Mey

corporate raider, don't be evil,, fudge factor, Google Chrome, Google Hangouts, Gordon Gekko, Jeff Bezos, Kickstarter, Lean Startup, minimum viable product, performance metric, recommendation engine, Skype, slashdot, sorting algorithm, source of truth, Steve Jobs, Superbowl ad, web application

I eventually went to Google, and as a senior product manager I spent over five years focusing on scalability, business strategy, and the interpersonal dynamics inherent in software teams. I grew Google Pack, shipped the Google Update service used in dozens of products, and helped build the Google Apps program through mobile sync services, connectors for Microsoft Outlook, and data import tools. I launched Google’s innovative multiway video products, now featured as Google Hangouts. I even worked on Maps for a while. I saw the company grow and change, but more important, I saw successes and failures and learned more lessons about the best ways to ship software. The best leaders at Amazon and Google have a lot to teach. Remember, this business is new, so the techniques, processes, and tricks you need to ship software weren’t developed until after Windows became dominant.

On top of that, the conference-calling space was huge, and we had powerful assets in Google Voice that we could offer to users. Given this data, I argued that we should try to lead the market in low-cost unified communications for businesses. This strategy would enable us to leapfrog Skype’s older technology and undercut Microsoft’s more expensive systems in the SMB and Midmarket segments. Ultimately, you can see that Google didn’t follow this strategy, choosing instead to emphasize its social efforts and Google+ Hangouts. But you get the point. As you think about your company, customers, and competition, pay special attention to how your product will serve your customers better than the competition’s product in the long term. This is the one time in the shipping process in which it’s OK to think about competition, so revel in it! You need to think hard about the long term, because if you want your product to be a commercial success you need the differences between your product and the competition’s products to be durable.

If you’re based in California, for example, New York will only assume something was miscommunicated, get on a plane, fly to California, and complain loudly. Even the best engineering teams in Sydney and India, on the other hand, straight-up panic. They’re so far away from the States that they assume they’re misunderstood, underappreciated, and kept out of the loop. The best thing you can do to ameliorate these feelings is to overcommunicate. Use Skype, Google+ Hangouts, WebEx, and generally anything you can get your hands on to increase the quality of your communication with your remote teams. Because developers hate using telephones, reducing initiation friction is really important. One team I had at Google was split between Seattle and Mountain View. We bought small, dedicated videoconference units for each team so that we could quickly call the other team in for daily standups or random design discussions.

pages: 140 words: 47,093

So Sad Today: Personal Essays by Melissa Broder

East Village, feminist movement, Google Hangouts, McMansion, selective serotonin reuptake inhibitor (SSRI)

I begin to rely on it to feel okay, the way my spirit wants me to rely on itself to feel okay. But it’s a lot easier to rely on a tangible fix than it is to rely on a nebulous spirit, a quiet voice, deep inside yourself. I am wired to reach for shiny things. Physically, the Botox has shaved off a few years. I’m definitely fooling something. Spiritually, however, the Botox has had no positive effects. I still feel fucked a lot. I’m not whole. I’m human. Google Hangout with My Higher Self Me: yo Me: r u there? Me: i feel empty and worthless :( Higher self: i kno Higher self: u only come 2 me when u feel shitty Higher self: u don’t rly love me Higher self: jk Me: i feel like i’m not ok Me: i feel like i’m not good Higher self: gurl u r good Higher self: u contain -------> infinite goodness Me: idk Me: i feel like plants, babies, trees, the ocean, animals, and the moon don’t like me Me: like they r talking shit or something Me: like they can see through me and kno that i am fundamentally fucked Higher self: ok u need 2 chill the fuck out. u need 2 sit still. u r already in the light and u don’t even see it. u need 2 start sexting the light bb. send nudes 2 the light Me: but i feel like my darkness makes me cool Me: what if i fall in love w the light and then other ppl judge me?

Sign Up Or visit us at Contents Cover Title Page Welcome Dedication Epigraph How to Never Be Enough Love in the Time of Chakras I Want to Be a Whole Person but Really Thin Help Me Not Be a Human Being Love Like You Are Trying to Fill an Insatiable Spiritual Hole with Another Person Who Will Suffocate in There Honk If There’s a Committee in Your Head Trying to Kill You I Took the Internet Addiction Quiz and I Won I Don’t Feel Bad About My Neck The Patron Saint of Nicotine Gum My Vomit Fetish, Myself One Text Is Too Many and a Thousand Are Never Enough Hello 911, I Can’t Stop Time Google Hangout with My Higher Self The Terror in My Heart Says Hi Never Getting Over the Fantasy of You Is Going Okay Keep Your Friends Close but Your Anxiety Closer I Told You Not to Get the Knish: Thoughts on Open Marriage and Illness Under the Anxiety Is Sadness but Who Would Go Under There Acknowledgments About the Author Also by Melissa Broder Newsletters Copyright Copyright Copyright © 2016 by Melissa Broder Cover design: Brigid Pearson Cover copyright © 2016 by Hachette Book Group, Inc.

pages: 233 words: 58,561

Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp, John Zeratsky, Braden Kowitz

23andMe, 3D printing, Airbnb, Anne Wojcicki, Google Earth, Google Hangouts, Google X / Alphabet X, self-driving car, side project, Silicon Valley, Wall-E

The three of us wanted to test an idea for video meeting software that could run in a web browser. I was only in town for a few days, so we worked as fast as we could. By the end of the visit, we had a working prototype. We emailed it to our coworkers and started using it for meetings. After a few months, the whole company was using it. (Later, a polished and improved version of that web-based app launched as Google Hangouts.) In both cases, I realized I had worked far more effectively than in my normal daily routine or in any brainstorm workshop. What was different? First, there was time to develop ideas independently, unlike the shouting and pitching in a group brainstorm. But there wasn’t too much time. Looming deadlines forced me to focus. I couldn’t afford to overthink details or get caught up in other, less important work, as I often did on regular workdays.

., 169–70 finance experts, 34 Fitbit, 171 fitness training, automated, 171–74 FitStar sprint, 171–74, 189, 206 Flatiron Health sprint, 60–64, 76, 85, 88, 100–101, 153, 176, 224 Flickr, 143 focus, sprint process emphasis on, 32 Foundation Medicine sprint, 16, 176–77, 185 FoundationOne, 176 Freeman, James, 21–25, 30, 103 Gebbia, Joe, 210–11 genetic analysis, in cancer treatments, 176 George Mason University, 38 Getting Things Done (Allen), 108–9 Giarusso, Serah, 24, 103 Glitch (video game), 128–29, 143 Gmail, 2, 4 goals, ambitious, 229 goals, long-term, 55–57, 61, 67, 110, 138, 141, 147 dangerous assumptions and, 56–57 in Flatiron Health sprint, 62–63 Goldilocks quality, 170, 207 Gonzalez, Tony, 171–72 Google, 60 experimentation culture of, 1 self-driving car of, 16 Google Earth, 83 Google Forms, 121 Google Hangouts, 3 Google Search, 4 Google Ventures (GV), 4–6, 7, 12, 15, 16, 60, 85, 113, 130, 171, 176, 201, 231 Google X, 4 Grace, Merci, 130, 131, 143–44, 152, 156, 175, 216–17, 221, 222 Graco sprint, 27–28 Green, Bobby, 76, 85, 86 Grijalva, Dave, 171–74 Harry Potter and the Philosopher’s Stone (Rowling), 196, 196n heat map, in deciding process, 131, 132–35 high stakes, as challenge, 26 honesty, in deciding process, 139–40 hotels, guest satisfaction and, 10, 56 Howard, Ron, 53 How Might We notes, 68, 73–82, 110 in Blue Bottle sprint, 73–74 challenges and, 77–78 in Flatiron Health sprint, 76–78 maps and, 81–82 organizing, 79–80 prioritizing, 80–81 target and, 87 HTML, 184 Hurley, Chad, 6 IdeaPaint, 44 IDEO, 73 illusion, 165–66 see also façades Incredibles, The (film), 149 Indian Ocean, 84 industrial companies, sprints and, 27–28 Ingram, Alex, 62, 76 interruptions, productivity and, 38–39 Interviewer, 188, 190, 204–5, 217, 225 tips for, 212–15 interviews, 196–200, 201–15 being a good host in, 212 broken questions in, 214–15 context questions in, 202, 205–6 curiosity mindset in, 215 debriefing in, 202, 209–10 detailed tasks in, 202, 208–9 as emotional roller coaster for sprint team, 197 feedback in, 207 in FitStar sprint, 197, 206 in FitStar test, 208 five-act structure of, 202 ideal number of customers for, 197–99 introducing prototypes in, 202, 206–7 in One Medical sprint, 199–200 open-ended vs. leading questions in, 212–13 power of, 210–11 schedule of, 199 in Slack sprint, 217 team observation of, see interviews, learning from thinking aloud in, 207–8 welcome in, 202, 204–5 “why” questions in, 199–200 interviews, learning from: in Blue Bottle sprint, 223–24 in Flatiron Health sprint, 224 group note-taking in, 219–21 importance of real-time team observation in, 202–4, 218–19 looking for patterns in, 222 in Savioke sprint, 223 in Slack sprint, 220–21, 223 sprint questions and, 222–23 Invite Media, 60 iPads, 171–73, 178, 189 as banned from sprint room, 41 JavaScript, 184 Keynote, 171, 173, 175, 176, 177, 178, 184–85, 186 Knapp, Jake, 24, 27–28, 30, 47, 48, 60, 62, 76, 77, 85, 107n, 109 Kowitz, Braden, 5, 22, 23–24, 30, 43, 60, 76, 156, 216 Kranz, Gene, 53, 55, 85 Lachapelle, Serge, 3 Lancelotta, Mary Pat, 176 Landauer, Thomas K., 198n laptops, as banned from sprint room, 41 Lau, Tessa, 11, 12, 178 lean development, 17 learning, see interviews, learning from Lightning Demos, 96–101, 110 Lord of the Rings, The (Tolkien), 59, 60 Lowe, David, 27 McKinsey & Company, 230 Makers, 187, 188 mapping the problem, 16, 59–67, 110, 230 in Blue Bottle sprint, 23–24, 65, 66 division of labor and, 101–2 experts and, 69–70, 76, 77 in Flatiron Health sprint, 62–63 How Might We notes and, 81–82, 85 in Savioke sprint, 10, 64–65, 66 steps in, 66 as story, 65–66 target and, 84, 85–86 Margolis, Michael, 5, 12, 60, 62, 201–2, 203, 204, 206, 208, 209, 212, 214, 216, 217 Maris, Bill, 4–5 markers, dry-erase, 75 marketing experts, 34 Maser, Mike, 171–73 “Mathematical Model of the Finding of Usability Problems, A” (Nielsen and Landauer), 198n mechanics, of product or service, 70–71 Medium, 6 Medium sprint, 224 Meehan, Bryan, 22 meetings, frustrations of, 127–28, 230 Microsoft Word, 186 Mid-Ocean Ridge, 83–84, 87 “Mind Reader, The” (Blue Bottle solution sketch), 104–6, 115 Mission Control, 53–54, 225 momentum, regaining, 26 Move Loot sprint, 113 movies, façades in, 165–66, 173 My Neighbor Totoro (film), 98 NASA, 54 Nest, 16 Newton, Alice, 195–96 Newton, Nigel, 195–96 New York Times, 15, 130, 152, 153, 188 Nielsen, Jakob, 197–98, 198n no-devices rule, 41, 110 Note-and-Vote, 146–47 note-taking: on interviews, 219–21 sketching and, 109, 110 see also How Might We notes Ocean’s Eleven (film), 29–30, 36, 37, 225 office supplies, for sprint rooms, 45 One Medical Group sprint, 180–82, 185–86, 199 opening scene, 188 OstrichCo, 139–40 paper, for sprint rooms, 44 paper coffee filters, 95–96 patterns, in customer reactions to prototypes, 222 permission, Facilitators and, 89 personal trainers, 171 phones, as banned from sprint room, 41 Photoshop, 184 Pitt, Brad, 29, 36 Pixar, 149 plate tectonics, 84 PlayStation, 178 Porter, Josh, 89 Post-It notes, see sticky notes PowerPoint, 184, 186 previous efforts, see existing solutions priorities, setting, 54–55 “Priority Inbox” project, 2–3 Procter & Gamble, 73 productivity, interruptions and, 38–39 progress, rapid, from sprint process, 31 prototype mindset, 168–69, 230 prototypes, prototyping, 16, 60, 183–90 actors and scripts in, 186 appearance of reality in, 169–70 Asset Collector in, 188 in Blue Bottle sprint, 25, 28, 104–6 Brochure Façades in, 185 Deciders and, 31, 32 deciding on, see deciding as disposable, 169 division of labor in, 183, 187 façades and, see façades Facilitator and, 187 in FitStar sprint, 189 focus on learning from, 169 in Foundation Medicine sprint, 185 Goldilocks quality in, 170 in Graco sprint, 27–28 Interviewer in, 188, 190 Makers in, 187 mindset and, 168–69 in One Medical sprint, 199 picking right tools for, 183–86 in Priority Inbox sprint, 3 Rumbles and, 143–47 in Savioke sprint, 9, 10, 11–12, 185 sketching and, 104–6 in SquidCo sprint, 30–31 Stitcher in, 183, 187, 189 storyboard scenes and, 188, 189–90 trial run in, 183, 189–90 universal application of, 169 using existing objects or spaces in, 186 Writer in, 187–88 questions: in interviews, 212–14 obvious, Facilitators and, 90 questions, finding answers to, 138, 141, 147 in Blue Bottle sprint, 23 in FitStar sprint, 171 in Flatiron Health sprint, 62–63, 88 in Foundation Medicine sprint, 176–77 in Graco sprint, 27–28 and learning from interviews, 222–23 in One Medical sprint, 180 role of sprints in, 15, 16–17, 67 in Savioke sprint, 9, 10, 178 in Slack sprint, 175, 216–17, 222–23 Starting at the End and, 55–58 surface and, 28 see also How Might We notes reaction, feedback vs., 169–70 Relay robot, 7, 14, 56 eyes of, 97–98 guest satisfaction and, 10 guests’ responses to, 13 “personality” of, 11, 13, 71, 178, 179 risk-taking, 156, 166 robot helpers, human interaction with, 8–9, 10 Rogers, Jan, 46–47 Rogers, Loran, 46, 48 rooms, for sprints, 41–45 Rumbles, 143–47, 223 in Blue Bottle sprint, 146 Deciders in, 145, 146 fake brands in, 145–46 Note-and-Vote in, 146–47 single-prototype vs., 145, 147 in Slack sprint, 144, 145 Savioke Labs sprint, 7–15, 26, 33, 64, 66, 71, 119, 145, 153, 157, 178–79, 185, 223 better guest experience as goal of, 56, 84 schedule, clearing space for sprints in, 10, 39, 40–41 screener surveys, in recruiting test customers, 119–21 Scribe, in speed critique, 135–36 Seattle, Wash., 229 Sharpies, 75n simplicity, in maps, 66 sketching, 16, 60, 102, 103–18 abstract ideas and, 106–7 in Blue Bottle sprint, 24, 103–4, 108, 113 Crazy 8s exercise in, 109, 111–13 in Move Loot sprint, 113 prototypes and, 104–6 of rough ideas, 109, 111 solution sketches in, see solution sketches taking notes in, 109, 110 as working alone together, 107–9 Slack sprint, 129–31, 143–44, 149–58, 175, 216, 217, 220–21, 222, 223 expansion into new markets as challenge for, 129–30 Smithsonian Institute, 228 snacks, for sprints, 45 solution sketches, 109, 114–18 anonymity of, 114–15 in Blue Bottle sprint, 116–17 deciding on, see deciding as explanatory, 114 importance of words in, 115 maybe-laters in, 142, 155 single-scene, 114, 117 in Slack sprint, 130 sticky notes and, 114 storyboard format in, 114, 116 titles for, 115 winners in, 141–42 speed critique: in deciding process, 131, 135–37 Scribe in, 135–36 sprints: checklists for, 232–49 clearing calendars for, 10, 39, 40–41 concept of, 3 daily schedule in, 39, 40–41, 90–91 deciding process in, see deciding façades in, see façades as five-day process, 5–6, 9, 16, 40–41 frequently asked questions about, 251–57 learning from, see interviews, learning from no-devices rule in, 41, 110 origin of, 2–5 prototypes in, see prototypes, prototyping questions to be answered in, see questions, finding answers to; tests, real-world risk-taking in, 166 Rumbles in, 143–47 setting priorities in, 54–55 storyboards in, see storyboarding time allocation in, 38–41 timers for, 46–48 uncovering dangerous assumptions through, 56–57 universal application of, 229–30 versatility of, 5–6, 229–30 wide application of, 5–6 working alone together in, 107–9 work rooms for, 41–45 Squarespace, 186 SquidCo sprint, 30–31, 32, 139 Starting at the End, 5, 53–58 in Apollo 13 rescue, 53–54 in Blue Bottle sprint, 55–56, 57 in Flatiron Health sprint, 62–63 long-term goals and, 55–57, 61, 62–63, 67 questions to be answered in, 55–58, 62–63, 67 in Savioke sprint, 56 setting priorities in, 54–55 startups, 231 sprints and, 4–5, 15–16, 27 Starwood, 9 sticky notes: poster-size, 43, 44 solution sketches and, 114 see also How Might We notes Stitcher, 187, 189 storyboarding, 125, 148–58 “artist” for, 151, 154–55, 156 assigning prototyping tasks from, 188, 189–90 in Blue Bottle sprint, 153, 157, 188 competitors’ products in, 154 copywriting in, 155–56 Decider in, 156 detail in, 156 in Flatiron Health sprint, 153 maybe-laters in, 155 opening scene in, 152–53 resisting new ideas in, 155 risk-taking in, 156 in Savioke sprint, 153, 157 in Slack sprint, 149–53, 156 solution sketches as, 114, 116 test-time limits and, 157 story-centered design, 5 strategy, 70 straw polls, 87–88 in deciding process, 131, 138–40 successes, flawed, 223–24 supervotes, 143, 144 in deciding process, 131, 140–42, 143 surface, as contact point between product and customer, 28 target, 82, 83–88 in Blue Bottle sprint, 84–85, 101 Decider and, 31, 32, 85–88 in Flatiron Health sprint, 85–87, 88 How Might We notes and, 87 key customers in, 85–86 key event in, 85–86 maps and, 84, 85–86 in Savioke sprint, 84 straw polls and, 87–88 Tcho, 97 team processes, 1 teams, 29–37, 218 in Blue Bottle sprint, 22–24, 33 challenges and, 68 choosing members of, 33, 34–36 Deciders in, see Deciders division of labor in, 101–2 experts and, see Ask the Experts Facilitators in, see Facilitators ideal size of, 33 interviews observed by, see interviews, learning from in Ocean’s Eleven, 29–30 in Savioke sprint, 9–11, 33 in SquidCo sprint, 30–31 troublemakers in, 35 tech/logistic experts, 34 “Tenacious Tour, The” (Slack solution sketch), 144, 175, 217, 220–21, 222 tests, real-world, 5, 16, 231 in Blue Bottle sprint, 25 competitors’ products in, 154 Deciders and, 31, 32 in FitStar sprint, 173–74 in Graco sprint, 27–28 interview in, see interviews recruiting customers for, 119–23, 197 in Savioke sprint, 10, 11–13, 15 time units in, 157 Tharp, Marie, 83–84 3D printing, 27, 185, 186 tight deadlines, 109 time, allocation of, for sprints, 38–41 timers, in deciding process, 136, 138 Time Timers, 46–48 Tolkien, J.

pages: 361 words: 76,849

The Year Without Pants: and the Future of Work by Scott Berkun

barriers to entry, blue-collar work, Broken windows theory,, Firefox, future of work, Google Hangouts, Jane Jacobs, job satisfaction, Lean Startup, lone genius, Mark Zuckerberg, minimum viable product, post-work, remote working, Results Only Work Environment, Richard Stallman, Seaside, Florida, side project, Silicon Valley, six sigma, Skype, stealth mode startup, Steve Jobs, The Death and Life of Great American Cities, the map is not the territory, Tony Hsieh, trade route, zero-sum game

We want to believe in a singular universal solution we can buy, a faith we believe in, perhaps because most of us make livings selling other people products marketed on the false promise of those wishful thoughts. An excellent example of staying out of the way is that when teams were formed at Automattic, a major question was how they should collaborate. At first everyone stayed with P2s, IRC, and Skype purely out of inertia, but soon teams, on their own, tried new things. One team switched to Skype video. Another tried Google Hangouts. There was no official mandate or policy. Each employee, and each team, decided which tools to try and which to keep. The tools were never of primary importance, although Toni and Matt made clear we had their support to buy the ones we needed and try them out. But what always mattered most was went on in each employee's mind. We were trusted to figure out which tools supported our work styles individually and as teams.

Deadlines: lack of; for launching Jetpack at SXSW; short, impact on teamwork; when writing The Death and Life of Great American Cities(Jacobs) Decision making Deep dive technique Defensive management Democratizing publishing Design: complex, of WordPress; interface, done first; success determined by; vision needed for coherence of Dogpatch Labs Donkin, Richard Dorman, Anne Double down DreamHost E EMACS E-mail: Automattic communication via; disadvantages of; no mandate on using; notifying blogger of response to blog; notifying blogger of visitor subscribing to blog; observations about company sent to Mullenweg via; used with P2s; support via E-mailopathy Emotions Expensify Experiments: author's mission to include; with benefits' effect on performance; at Budapest company meeting; as essential; and fear of new ideas; at Hawaii meet-up; with new communication tools; shift to teams as; team meet-ups as opportunities for; teams and team leads as F Face-to-face interactions: author's preference for; author's trip to San Francisco for; cost of meet-ups for; at mini-team meet-up in San Francisco; necessity of Feedback Fogel, Karl Follow the Sun Fontainhas, Zé Fox, Jon Friction Functionality Future of work: creatives vs. supporters and; focus on results vs. traditions in; impossibility of predicting; increasing prevalence of working remotely; meaningful work in; self-sufficient passionate employees and G General public license (GPL) Gibson, William GitHub GoDaddy Google Google Docs spreadsheet Google Hangouts Gravatar Griz (dog) H Happiness Engineers (HE) Harstein, Ran Hawaii. See Team Social meet-up (Hawaii) Highlander: as common name for projects; deciding to take on; launch of; mapping work for; as project to unify comments on; success of; temporarily put aside; work begun on, in Athens; work on, at Portland meet-up Hiring procedure: doing trial work as; to get self-sufficient, passionate employees; importance of match between culture and; lack of transparency about; remote; unique for author; voice used in Hirschberg, Jerry Hirshland, Mike The History of Work(Donkin) HostGator Hosting companies Hotel Electra.

pages: 184 words: 35,076

Irrationally Yours: On Missing Socks, Pickup Lines, and Other Existential Puzzles by Dan Ariely, William Haefeli

endowment effect, financial independence, Google Hangouts, loss aversion, sealed-bid auction, Skype

And could it be that when we are limited to just fixing something, our motivation is weakened? I suspect that this is the case, which means that maybe we should all start picking projects that are smaller, and more self-contained. Habits, Effort, Goals ON THE ART OF MULTITASKING “Are you multitasking me?” {Illustrations © 2015 William Haefeli} Dear Dan, I spend a lot of time on not-very-interesting conference calls using Skype and Google Hangouts. I usually try to answer emails during this time, so I turn off the video capability, so that no one can see me. On top of that I try to type quietly, so that no one can hear. But the sound of the keyboard seems to vibrate through the computer, and I suspect that the other participants know that I am not really paying attention. Any advice? —KRISTEN I suspect that you are not seeing the whole picture.

pages: 413 words: 106,479

Because Internet: Understanding the New Rules of Language by Gretchen McCulloch

4chan, book scanning, British Empire, citation needed, Donald Trump,, Firefox, Flynn Effect, Google Hangouts, Internet Archive, invention of the printing press, invention of the telephone, moral panic, multicultural london english, natural language processing, pre–internet, QWERTY keyboard, Ray Oldenburg, Silicon Valley, Skype, Snapchat, social web, Steven Pinker, telemarketer, The Great Good Place, upwardly mobile, Watson beat the top human players on Jeopardy!

how are you” “no we don’t, i fine”) and the other between kally and Dave-G (“only joking” “it was funny” “you da woman”). Public chatrooms had a niche appeal: the average internet user was more likely to encounter chat slightly later and with a person they already knew via instant messaging or chat apps, such as the first wave of ICQ, AOL Instant Messenger (AIM), or MSN Messenger, and the second wave of Gchat (which became Google Hangouts), Facebook Messenger, iMessage, and WhatsApp. But even between the same two people, overlap is common in chat—each person may introduce a topic around the same time, and then since they both hit send at once, they can both start responding to the opposite topic in parallel. What’s curious is that we’ve retained this essential paradigm of chat for nigh on four decades now, even as many individual chat platforms have come and gone.

compounds, 131–32 exclamation marks, 123–25 exclamation marks, inverted, 133 Facebook American adults using, 85–86 and Cambridge Analytica controversy, 22–23 founding population of, 79–80 and Full Internet People cohort, 79 name treatment for, 48 in non-English languages, 270 and Old Internet People cohort, 74 and platform switching, 103 and Post Internet People cohort, 93, 100 and Pre Internet People cohort, 93 real names used on, 80 status updates on, 222, 227, 229–34 and strong/weak ties in, 39 third-place functions of, 228 time spent on, 222 usage differences among cohorts, 81 vaguebooking on, 232–33 Facebook Messenger, 213 FaceTime, 94 Fagyal, Zsuzsanna, 38 Fahlman, Scott, 177, 178 familects, 26–27, 38 fanfiction, 262 faxlore, 255, 256 FidoNews, 75 First Wave of internet people, 65–75 Fixing English (Curzan), 45–46 Flickr, 129 flirting, 105–6 flower-in-hair kaomoji, 179 formal language/writing disembodied nature of, 13 and effects of informal language use, 58 in essays, 195 expectations for, 14–15 gesturing in, 12–13 and informal/formal language mix of youth, 59–60 punctuation of, 152 and time to revise, 110 forums, 68 founder effect, 65 Freeman, Nina, 79, 80 friendliness, conveying, 124 friendships on the internet, 63, 74–75 Friendster, 103 Full Internet People cohort, 78–84 and context collapse issue, 103 and email, 90, 92–93 and memes, 246, 252 social function of internet for, 77, 78, 82, 100, 103 typing skills of, 122–23 “fyi” (for your information), 72 Gawne, Lauren, 159, 160 Gchat, 86, 100, 213, 217 gender, 33–35 GeoCities, 78, 79 geographic coordinate tags on Twitter, 23 gesturing co-speech function of, 165–66 emblem gestures, 161–65, 167, 172–73 in formal/informal speech, 12–13 illustrative gestures, 166–68, 173 movement conveyed by, 192 repetitions in (beats), 171–72 gifs customization of, 14 emblems displayed with, 164 emoji’s advantages over, 184 as emotional currency, 190 as indication of active listening, 189 Gilliéron, Jules, 18 Gmail, 182 Godwin, Mike, 239, 251 Godwin’s Law, 239, 251 Goldman, Eric, 193 Google Docs, 49 Google Groups, 69 Google Hangouts, 213 Gosling, Ryan, meme based on, 245, 247 grammar checkers in word processors, 45–46 Grant, Harley, 144–45 “gr8” (great), 149 Great Good Place, The (Oldenburg), 220 greetings, 200–207, 235 Grieve, Jack, 24 Grumpy Cat meme, 245, 247 gun emoji, 194 Hacker’s Dictionary, The, 71 Hale, Constance, 87 hallways as third places, 221 Hancock, Jeffrey, 149 Harrison, George, 96–97 Harry Potter and the Cursed Child (Rowling), 192–93 Hartzog, Woodrow, 230–31 Harvard Dialect Survey, 20 hashtags, 38, 55–56, 128–30, 145 hate speech, 234 Heath, Maria, 115 “hella,” 23 “hello” (greeting), 200–202 Herring, Susan, 34–35, 102, 185–87 “hey girl” meme, 245, 247 High Expectations Asian Father meme, 257 high school cliques, linguistic distinctions in, 27–28 Hitler/Nazi comparisons on the internet, 239, 251 homepages, personal, 78, 79 Houseparty, 235 HTML, 69 humor, characters marking, 176–77 Hwang, Tim, 247 hyphens as separation characters, 113 IBM, 151 Icelandic, 36–38, 270–71 “ICQ” (I seek you), 78, 213, 226 ICT (information and communications technologies), 84 identity, online, 74, 80–81 “ikr” (I know, right?)

pages: 457 words: 125,329

Value of Everything: An Antidote to Chaos The by Mariana Mazzucato

"Robert Solow", activist fund / activist shareholder / activist investor, Affordable Care Act / Obamacare, Airbnb, bank run, banks create money, Basel III, Berlin Wall, Big bang: deregulation of the City of London, bonus culture, Bretton Woods, business cycle, butterfly effect, buy and hold, Buy land – they’re not making it any more, capital controls, Capital in the Twenty-First Century by Thomas Piketty, Carmen Reinhart, carried interest, cleantech, Corn Laws, corporate governance, corporate social responsibility, creative destruction, Credit Default Swap, David Ricardo: comparative advantage, debt deflation, European colonialism, fear of failure, financial deregulation, financial innovation, Financial Instability Hypothesis, financial intermediation, financial repression, full employment, G4S, George Akerlof, Google Hangouts, Growth in a Time of Debt, high net worth, Hyman Minsky, income inequality, index fund, informal economy, interest rate derivative, Internet of things, invisible hand, Joseph Schumpeter, Kenneth Arrow, Kenneth Rogoff, knowledge economy, labour market flexibility, laissez-faire capitalism, light touch regulation, liquidity trap, London Interbank Offered Rate, margin call, Mark Zuckerberg, market bubble, means of production, money market fund, negative equity, Network effects, new economy, Northern Rock, obamacare, offshore financial centre, Pareto efficiency, patent troll, Paul Samuelson, peer-to-peer lending, Peter Thiel, profit maximization, quantitative easing, quantitative trading / quantitative finance, QWERTY keyboard, rent control, rent-seeking, Sand Hill Road, shareholder value, sharing economy, short selling, Silicon Valley, Simon Kuznets, smart meter, Social Responsibility of Business Is to Increase Its Profits, software patent, stem cell, Steve Jobs, The Great Moderation, The Spirit Level, The Wealth of Nations by Adam Smith, Thomas Malthus, Tobin tax, too big to fail, trade route, transaction costs, two-sided market, very high income, Vilfredo Pareto, wealth creators, Works Progress Administration, zero-sum game

Networking Profits All this sounds fine until you ask yourself what it might mean for the size of companies. A strong source of increasing returns to scale necessarily expands companies. Google's size is a direct result of the network effects typical of Internet-based services. Google is not just a search engine. It is also an email address (Gmail), a conference call maker (Google Hangout), a document creator and editor - all designed to maximize the advantages of sticking to Google: you cannot use Google Hangout without a Gmail address. What's the problem? Giant online firms like Facebook, Amazon and Google are often portrayed by their managers and by their apologists as ‘forces for good' and for the progress of society rather than as profit-oriented businesses.61 Excited advocates have talked of a rising and revolutionary ‘sharing economy', or even of ‘digital socialism',62 advancing a rosy view according to which digital platforms ‘empower' people, giving us free access to a wide range of services, from social networking to GPS positioning and health-monitoring.

pages: 387 words: 119,409

Work Rules!: Insights From Inside Google That Will Transform How You Live and Lead by Laszlo Bock

Airbnb, Albert Einstein, AltaVista, Atul Gawande, Black Swan, book scanning, Burning Man, call centre, Cass Sunstein, Checklist Manifesto, choice architecture, citizen journalism, clean water, correlation coefficient, crowdsourcing, Daniel Kahneman / Amos Tversky, deliberate practice,, experimental subject, Frederick Winslow Taylor, future of work, Google Earth, Google Glasses, Google Hangouts, Google X / Alphabet X, Googley, helicopter parent, immigration reform, Internet Archive, longitudinal study, Menlo Park, mental accounting, meta analysis, meta-analysis, Moneyball by Michael Lewis explains big data, nudge unit, PageRank, Paul Buchheit, Ralph Waldo Emerson, Rana Plaza, random walk, Richard Thaler, Rubik’s Cube, self-driving car, shareholder value, side project, Silicon Valley, six sigma, statistical model, Steve Ballmer, Steve Jobs, Steven Levy, Steven Pinker, survivorship bias, TaskRabbit, The Wisdom of Crowds, Tony Hsieh, Turing machine, winner-take-all economy, Y2K

After the resume is screened and selected, the second part of our process is a remote interview. These are much harder to conduct than in-person interviews because it’s difficult to build rapport and pick up on nonverbal cues. Phone interviews are particularly challenging for people who are not fluent in English (the language of the company is English), as it’s harder to make yourself understood over a phone. We prefer to use Google Hangouts, which provide video interaction and allow screen and whiteboard sharing so that technical candidates and interviewers can write and review software code together. Hangouts require no special equipment, conference centers, or downloads. Candidates simply log on to Google+ and receive a pop-up inviting them to join a Hangout: instant video conference. Using Hangouts also minimizes costs, as a remote interview is far less expensive than an in-person one, and is more respectful of Googlers’ and candidates’ time.

But after allegedly receiving pressure from the Chinese government, the governing African National Congress decided they would not issue a travel visa for the Dalai Lama.94 Archbishop Tutu was incensed: “Our government—representing me!—says it will not support Tibetans being viciously oppressed by China. You, President Zuma and your government, do not represent me.” Loren Groves, a Noogler who had just launched his first product at Google a week earlier, was dispatched to Tibet and then to South Africa. He arranged a meeting between the two men via Google Hangout, allowing them to have a face-to-face conversation despite being thousands of miles apart. This was the centerpiece of the celebration on October 8.95 The next day we ran a full-page ad in the New York Times. Advertisement in the New York Times celebrating the successful Hangout between the Dalai Lama and Desmond Tutu. © Google, Inc. The original, signed by the Dalai Lama and Archbishop Tutu, hangs in our offices.

Bit by Bit: How P2P Is Freeing the World by Jeffrey Tucker

Affordable Care Act / Obamacare, Airbnb, airport security, altcoin, bank run, bitcoin, blockchain, business cycle, crowdsourcing, cryptocurrency, disintermediation, distributed ledger, Fractional reserve banking, George Gilder, Google Hangouts, informal economy, invisible hand, Kickstarter, litecoin, Lyft, obamacare, Occupy movement, peer-to-peer, peer-to-peer lending, QR code, ride hailing / ride sharing, Ross Ulbricht, Satoshi Nakamoto, sharing economy, Silicon Valley, Skype, TaskRabbit, the payments system, uber lyft

“Let’s just say that I think you are wrong. I mean, you are probably right, but let’s just say that I think you made this whole thing up. I can dispute this in front of the judge?” “Yes, sir, you may. Just see the court date.” “And where is this court?” “Right here in this county.” Of course I had to explain to him that I was headed to the airport and that I live 1,000 miles away. I asked whether I could use Skype or Google Hangout to attend my hearing. “I’m sorry, sir, you have to attend in person.” I continued on: “So I have to drive to Atlanta, catch a flight to Dallas, rent a car and drive 100 miles south on some particular date in order to have my rights realized? You do understand that this would cost me probably two days of work and as much as $1,000?” “Well,” he said, “how you get to the court is up to you.” “How much is the ticket?”

pages: 168 words: 50,647

The End of Jobs: Money, Meaning and Freedom Without the 9-To-5 by Taylor Pearson

"side hustle", Airbnb, barriers to entry, Ben Horowitz, Black Swan, call centre, cloud computing, commoditize, creative destruction, David Heinemeier Hansson, Elon Musk,, Frederick Winslow Taylor, future of work, Google Hangouts, Kevin Kelly, Kickstarter, knowledge economy, knowledge worker, loss aversion, low skilled workers, Lyft, Marc Andreessen, Mark Zuckerberg, market fragmentation, means of production, Oculus Rift, passive income, passive investing, Peter Thiel, remote working, Ronald Reagan: Tear down this wall, sharing economy, side project, Silicon Valley, Skype, software as a service, software is eating the world, Startup school, Steve Jobs, Steve Wozniak, Stewart Brand, telemarketer, Thomas Malthus, Uber and Lyft, uber lyft, unpaid internship, Watson beat the top human players on Jeopardy!, web application, Whole Earth Catalog

There were plenty of individuals that were talented editors, looking for work, and knew about craft beer ten years ago, yet it was hard to find them. Today, you can search for them and find a specific person that has “editor” and “craft beer” in their profile. The same improvements in technology that have made hiring easier also made managing and working with remote teams easier. Online video conferencing has become ubiquitous. Skype pioneered free video calls after launching in 2003 and other software like Google Hangouts and GoToMeeting have followed, making it possible to see and talk with anyone with an internet connection and a smartphone. Which, as of 2015, was 1.75 billion people and rising fast. Other companies have exploded around remote communication and management. Slack, founded in 2013, was valued at $1 billion within 18 months of their launch. The technology is simple, functioning much like a team chat room.

pages: 257 words: 64,285

The End of Traffic and the Future of Transport: Second Edition by David Levinson, Kevin Krizek

2013 Report for America's Infrastructure - American Society of Civil Engineers - 19 March 2013, 3D printing, American Society of Civil Engineers: Report Card, autonomous vehicles, barriers to entry, Bay Area Rapid Transit, big-box store, Chris Urmson, collaborative consumption, commoditize, crowdsourcing, DARPA: Urban Challenge, dematerialisation, Elon Musk,, Google Hangouts, Induced demand, intermodal, invention of the printing press, jitney, John Markoff, labor-force participation, lifelogging, Lyft, means of production, megacity, Menlo Park, Network effects, Occam's razor, oil shock, place-making, post-work, Ray Kurzweil, rent-seeking, ride hailing / ride sharing, Robert Gordon, self-driving car, sharing economy, Silicon Valley, Skype, smart cities, technological singularity, Tesla Model S, the built environment, Thomas Kuhn: the structure of scientific revolutions, transaction costs, transportation-network company, Uber and Lyft, Uber for X, uber lyft, urban renewal, women in the workforce, working-age population, Yom Kippur War, zero-sum game, Zipcar

Taken to an extreme, these conditions suggest a future where travel—a daily 1 - 2 hour set of chores of getting to things and having things come to us—might be be a thing of the past. Driving to work five days a week and driving to the big box store for detergent are both disappearing. The Amazon Dash button336 demonstrates how we might take care of some of this. Parents will soon be able to order a self-driving car to take their children to soccer practice. Relying on descendants of apps like Skype and FaceTime and Google Hangouts, workers will meet colleagues periodically at both offices and random third places. Yet to crystalize effects will be rendered by 3-D printers. Stimulus Effects? While the traditional workplace will shrink in size and importance, it will not vanish. Work, like shopping and much of life, has a social as well as economic function. Furthermore, like all social and information networks, bytes also have stimulus effects.

pages: 247 words: 63,208

The Open Organization: Igniting Passion and Performance by Jim Whitehurst

Airbnb, cloud computing, crowdsourcing,, Google Hangouts, Infrastructure as a Service, job satisfaction, market design, Network effects, new economy, place-making, platform as a service, post-materialism, profit motive, risk tolerance, shareholder value, side project, Silicon Valley, Skype, Snapchat, Steve Jobs, subscription business, The Wisdom of Crowds, Tony Hsieh

All the intelligence resided in the giant computers that routed your calls. To add a new service, like call-waiting, the operator had to reprogram the central switch, an expensive and risky endeavor. Screw it up and you could bring down the whole network. Not surprisingly, innovation proceeded at a snail’s pace. Today, the web hosts hundreds of web-based communication services including Apple’s iMessage, WhatsApp, Snapchat, Kakao Talk, Google Hangout, WeChat, and Grasshopper. On Skype alone, users spend more than 2 billion minutes communicating each day. The web has also spawned thousands of special interest groups, like, a site dedicated to improving the lives of individuals with autism. The community’s eighty thousand members have posted more than 1.2 million comments on the site’s general discussion board. In many important respects, the web is a community of communities.

pages: 260 words: 76,223

Ctrl Alt Delete: Reboot Your Business. Reboot Your Life. Your Future Depends on It. by Mitch Joel

3D printing, Amazon Web Services, augmented reality, call centre, clockwatching, cloud computing, Firefox, future of work, ghettoisation, Google Chrome, Google Glasses, Google Hangouts, Khan Academy, Kickstarter, Kodak vs Instagram, Lean Startup, Marc Andreessen, Mark Zuckerberg, Network effects, new economy, Occupy movement, place-making, prediction markets, pre–internet, QR code, recommendation engine, Richard Florida, risk tolerance, self-driving car, Silicon Valley, Silicon Valley startup, Skype, social graph, social web, Steve Jobs, Steve Wozniak, Thomas L Friedman, Tim Cook: Apple, Tony Hsieh, white picket fence, WikiLeaks, zero-sum game

Their major concerns used to be voice usage and churn. But Cisco is now predicting that mobile data use worldwide is poised to grow to more than twenty times the current usage by 2015. It would be interesting to see what the prediction is for voice. As we get more and more connected, not only do email, text messaging, and chat start chewing into the voice usage, but it’s clear that FaceTime, Google Hangouts, mobile Skype, and other soon-to-follow products could make voice calls as relevant as sending a letter in the mail (with all due respect to the pains that the postal industry is currently facing). So where’s the true purgatory in all of this? Mobile networks versus Wi-Fi versus telecommunications companies. Interoperable devices. Apple versus Android versus RIM versus Microsoft versus everyone else.

Yes Please by Amy Poehler

airport security, Albert Einstein, blood diamonds, carbon footprint, Donald Trump, East Village, Google Hangouts, Pepto Bismol, Saturday Night Live, Skype, the medium is the message

We would call each other on our dial phones and stretch the cord down the hall, lying on our stomachs and discussing Michael Jackson’s moves, George Michael’s facial hair, and that scene in Purple Rain when Prince fingers Apollonia from behind. Moments came and went, and if you missed them, you were shit out of luck. That’s why my parents went to a M*A*S*H party and watched the last episode in real time. There was no next-day M*A*S*H cast Google hangout. That’s why my family all squeezed onto one couch and watched the USA hockey team win the gold against evil Russia! We all wept as my mother pointed out every team member from Boston. (Everyone from Boston likes to point out everyone from Boston. Same with Canadians.) We all chanted “USA!” and screamed “YES!” when Al Michaels asked us if we believed in miracles. Things happened in real time and you watched them together.

pages: 264 words: 76,643

The Growth Delusion: Wealth, Poverty, and the Well-Being of Nations by David Pilling

Airbnb, banking crisis, Bernie Sanders, Big bang: deregulation of the City of London, Branko Milanovic, call centre, centre right, clean water, collapse of Lehman Brothers, collateralized debt obligation, commoditize, Credit Default Swap, credit default swaps / collateralized debt obligations, dark matter, Deng Xiaoping, Diane Coyle, Donald Trump, double entry bookkeeping, Erik Brynjolfsson, falling living standards, financial deregulation, financial intermediation, financial repression, Gini coefficient, Goldman Sachs: Vampire Squid, Google Hangouts, Hans Rosling, happiness index / gross national happiness, income inequality, income per capita, informal economy, invisible hand, job satisfaction, Mahatma Gandhi, market fundamentalism, Martin Wolf, means of production, Monkeys Reject Unequal Pay, mortgage debt, off grid, old-boy network, Panopticon Jeremy Bentham, peak oil, performance metric, pez dispenser, profit motive, purchasing power parity, race to the bottom, rent-seeking, Robert Gordon, Ronald Reagan, Rory Sutherland, science of happiness, shareholder value, sharing economy, Simon Kuznets, sovereign wealth fund, The Great Moderation, The Wealth of Nations by Adam Smith, Thomas Malthus, total factor productivity, transaction costs, transfer pricing, trickle-down economics, urban sprawl, women in the workforce, World Values Survey

“I can’t stay on long,” he would bellow down the crackly line. “It’s costing a fortune.” Virtually the whole call was taken up with the subject of how much this was costing and how he’d soon have to hang up. Long-distance calls were stressful and unsatisfactory. These days, if there is an Internet connection people can communicate for free for an unlimited amount of time. Services like FaceTime and Google Hangouts mean they can see each other in real time too. People can browse Facebook and chat to their friends, they can send out messages on Twitter (particularly useful if they’ve been elected to high office), or look up information on Wikipedia (ditto). Wikipedia, which theoretically can bring all human knowledge to anyone with an Internet connection, is valued at precisely zero. How is it possible that such amazing things cost nothing?

pages: 251 words: 76,225

The Geek Feminist Revolution by Kameron Hurley

affirmative action, Affordable Care Act / Obamacare, clean water, commoditize, desegregation, drone strike,, Ferguson, Missouri, game design, Google Hangouts, hiring and firing, Kickstarter, means of production, Nelson Mandela, Skype, women in the workforce

As internet bandwidth has increased, we’ve entered the age of the quick video, the vlogger, the YouTube sensation, the Skype session. I’ve felt an increased pressure, as a writer, to not only go out in public but to widely share my public image in ways that are often beyond my control. I’ve been asked more and more to complete video projects, not just for fiction endeavors—acceptance speeches, video blogs, Google hangouts, taped panels, and the like—but also for job interviews. Yes, really. I realized, with increasing unease, that being both female and fat were two huge strikes against me in any video medium, no matter what I thought of myself. I was going to have to be twenty times as brilliant with a waggling chin than my male counterparts. Because as much as I didn’t hate myself, and was happy to toss a couple years’ worth of body project hours into actual, tangible accomplishments the way a dude would, it wasn’t my immediate accomplishments I was going to get judged on by casual observers.

pages: 262 words: 80,257

The Eureka Factor by John Kounios

active measures, Albert Einstein, call centre, Captain Sullenberger Hudson, deliberate practice,, Everything should be made as simple as possible, Flynn Effect, functional fixedness, Google Hangouts, impulse control, invention of the telephone, invention of the telescope, Isaac Newton, Louis Pasteur, meta analysis, meta-analysis, Necker cube, pattern recognition, Silicon Valley, Skype, Steve Jobs, theory of mind, US Airways Flight 1549, Wall-E, William of Occam

Thinking about places that are far away, people who are unlike you, things that will happen in the distant future, and scenarios that are different from your current reality all broaden attention and benefit creative insight. This principle is actually quite profound. Hundreds of years ago, most people lived in small villages and rarely traveled far from home. They couldn’t read, so they had little awareness of the larger world beyond their community. Now, travel is common, and advancing technology is fueling rapid globalization. Millions use Skype, Google Hangouts, and other Internet services to hold live teleconferences with people all over the world. People watch international television programs and videos on cable, satellite TV, and the Internet. When a consumer in the United States picks up the telephone to call customer service, she may well speak to someone in a call center in India. Physical and financial impediments to long-distance human interaction are thus dissolving.

pages: 286 words: 87,401

Blitzscaling: The Lightning-Fast Path to Building Massively Valuable Companies by Reid Hoffman, Chris Yeh

activist fund / activist shareholder / activist investor, Airbnb, Amazon Web Services, autonomous vehicles, bitcoin, blockchain, Bob Noyce, business intelligence, Chuck Templeton: OpenTable:, cloud computing, crowdsourcing, cryptocurrency, Daniel Kahneman / Amos Tversky, database schema, discounted cash flows, Elon Musk, Firefox, forensic accounting, George Gilder, global pandemic, Google Hangouts, Google X / Alphabet X, hydraulic fracturing, Hyperloop, inventory management, Isaac Newton, Jeff Bezos, Joi Ito, Khan Academy, late fees, Lean Startup, Lyft, M-Pesa, Marc Andreessen, margin call, Mark Zuckerberg, minimum viable product, move fast and break things, move fast and break things, Network effects, Oculus Rift, oil shale / tar sands, Paul Buchheit, Paul Graham, Peter Thiel, pre–internet, recommendation engine, ride hailing / ride sharing, Sam Altman, Sand Hill Road, Saturday Night Live, self-driving car, shareholder value, sharing economy, Silicon Valley, Silicon Valley startup, Skype, smart grid, social graph, software as a service, software is eating the world, speech recognition, stem cell, Steve Jobs, subscription business, Tesla Model S, thinkpad, transaction costs, transport as a service, Travis Kalanick, Uber for X, uber lyft, web application, winner-take-all economy, Y Combinator, yellow journalism

Because it is so easy for the rest of the team to communicate with one another, you have to make an effort to constantly communicate with any remote members to keep them on the same page as the rest of the team. Communications tools like Slack not only provide a medium where all teammates participate on the same terms but also allow for asynchronous communication, which helps overcome time zone differences. Another approach some companies take is to set up a 24/7 videoconference using tools like Skype or Google Hangouts to simulate being in the same room. These informal bonds remain a critical part of the communications process, even as your firm grows into a global giant. Human beings are social animals, and the bonds between coworkers and teammates require regular dialogue. However, as early as the Tribe stage, you will need to begin implementing processes to supplement the one-to-one dialogue.

pages: 301 words: 89,076

The Globotics Upheaval: Globalisation, Robotics and the Future of Work by Richard Baldwin

agricultural Revolution, Airbnb, AltaVista, Amazon Web Services, augmented reality, autonomous vehicles, basic income, business process, business process outsourcing, call centre, Capital in the Twenty-First Century by Thomas Piketty, Cass Sunstein, commoditize, computer vision, Corn Laws, correlation does not imply causation, Credit Default Swap, David Ricardo: comparative advantage, declining real wages, deindustrialization, deskilling, Donald Trump, Douglas Hofstadter, Downton Abbey, Elon Musk, Erik Brynjolfsson, facts on the ground, future of journalism, future of work, George Gilder, Google Glasses, Google Hangouts, hiring and firing, impulse control, income inequality, industrial robot, intangible asset, Internet of things, invisible hand, James Watt: steam engine, Jeff Bezos, job automation, knowledge worker, laissez-faire capitalism, low skilled workers, Machine translation of "The spirit is willing, but the flesh is weak." to Russian and back, manufacturing employment, Mark Zuckerberg, mass immigration, mass incarceration, Metcalfe’s law, new economy, optical character recognition, pattern recognition, Ponzi scheme, post-industrial society, post-work, profit motive, remote working, reshoring, ride hailing / ride sharing, Robert Gordon, Robert Metcalfe, Ronald Reagan, Second Machine Age, self-driving car, side project, Silicon Valley, Skype, Snapchat, social intelligence, sovereign wealth fund, standardized shipping container, statistical model, Stephen Hawking, Steve Jobs, supply-chain management, TaskRabbit, telepresence, telepresence robot, telerobotics, Thomas Malthus, trade liberalization, universal basic income

The new collaborative platforms that firms are embracing—things like Business Skype, Slack, Trello, Basecamp, and more—are not perfect, but they reflect fresh, thorough, and highly intelligent thinking on how best to organize communication among team members. These new collaborative platforms are designed to facilitate all manner of team communication—everything from text chats, emails, and discussion groups to phone calls, Facebook posts, and multiperson video calls with screen sharing. Slack is one of the most popular and fastest growing platforms, but it has plenty of rivals including Facebook’s Workplace, Microsoft Yammer, Google Hangouts, Microsoft’s Teams, and a number of start-ups like HipChat, Podi, Igloo, GitHub, and Box. Also related is another set of new organizational tools that are not so new: project management software. Some of these have been around for years, but many (Wrike, Microsoft Projects, Basecamp, Workfront, etc.) are now designed to work with geographically dispersed teams. There are also tools, like Mural, that assist remote collaborative design efforts and brainstorming.

pages: 292 words: 85,151

Exponential Organizations: Why New Organizations Are Ten Times Better, Faster, and Cheaper Than Yours (And What to Do About It) by Salim Ismail, Yuri van Geest

23andMe, 3D printing, Airbnb, Amazon Mechanical Turk, Amazon Web Services, augmented reality, autonomous vehicles, Baxter: Rethink Robotics, Ben Horowitz, bioinformatics, bitcoin, Black Swan, blockchain, Burning Man, business intelligence, business process, call centre, chief data officer, Chris Wanstrath, Clayton Christensen, clean water, cloud computing, cognitive bias, collaborative consumption, collaborative economy, commoditize, corporate social responsibility, cross-subsidies, crowdsourcing, cryptocurrency, dark matter, Dean Kamen, dematerialisation, discounted cash flows, disruptive innovation, distributed ledger, Edward Snowden, Elon Musk,, Ethereum, ethereum blockchain, game design, Google Glasses, Google Hangouts, Google X / Alphabet X, gravity well, hiring and firing, Hyperloop, industrial robot, Innovator's Dilemma, intangible asset, Internet of things, Iridium satellite, Isaac Newton, Jeff Bezos, Joi Ito, Kevin Kelly, Kickstarter, knowledge worker, Kodak vs Instagram, Law of Accelerating Returns, Lean Startup, life extension, lifelogging, loose coupling, loss aversion, low earth orbit, Lyft, Marc Andreessen, Mark Zuckerberg, market design, means of production, minimum viable product, natural language processing, Netflix Prize, NetJets, Network effects, new economy, Oculus Rift, offshore financial centre, PageRank, pattern recognition, Paul Graham, paypal mafia, peer-to-peer, peer-to-peer model, Peter H. Diamandis: Planetary Resources, Peter Thiel, prediction markets, profit motive, publish or perish, Ray Kurzweil, recommendation engine, RFID, ride hailing / ride sharing, risk tolerance, Ronald Coase, Second Machine Age, self-driving car, sharing economy, Silicon Valley, skunkworks, Skype, smart contracts, Snapchat, social software, software is eating the world, speech recognition, stealth mode startup, Stephen Hawking, Steve Jobs, subscription business, supply-chain management, TaskRabbit, telepresence, telepresence robot, Tony Hsieh, transaction costs, Travis Kalanick, Tyler Cowen: Great Stagnation, uber lyft, urban planning, WikiLeaks, winner-take-all economy, X Prize, Y Combinator, zero-sum game

For example, Citibank once had more than three hundred different customer databases, each consuming valuable overhead and costing enormous sums in duplication and redundancy. Such drag on costs and operations is simply not acceptable in an Exponential Organization—or, indeed, for any company trying to compete in the 21st century. Telepresence has been around for many years in the form of videoconferencing. Although videoconferencing was quite a hassle in the past, an organization can now leverage services such as Skype and Google Hangout, which are fast, easy to use and available on every device. Telepresence enables employees to work proactively from any location and interact on a global scale, reducing travel costs and improving well-being. Even greater improvement comes from Telepresence robots such as Beam, from Suitable Technologies, and Double Robotics, which leverage the user’s tablet. These robots even allow the user to be on multiple locations at once, which can greatly impact how to conduct business.

pages: 308 words: 84,713

The Glass Cage: Automation and Us by Nicholas Carr

Airbnb, Airbus A320, Andy Kessler, Atul Gawande, autonomous vehicles, Bernard Ziegler, business process, call centre, Captain Sullenberger Hudson, Charles Lindbergh, Checklist Manifesto, cloud computing, computerized trading, David Brooks, deliberate practice, deskilling, digital map, Douglas Engelbart, drone strike, Elon Musk, Erik Brynjolfsson, Flash crash, Frank Gehry, Frank Levy and Richard Murnane: The New Division of Labor, Frederick Winslow Taylor, future of work, global supply chain, Google Glasses, Google Hangouts, High speed trading, indoor plumbing, industrial robot, Internet of things, Jacquard loom, James Watt: steam engine, job automation, John Maynard Keynes: Economic Possibilities for our Grandchildren, John Maynard Keynes: technological unemployment, Kevin Kelly, knowledge worker, Lyft, Marc Andreessen, Mark Zuckerberg, means of production, natural language processing, new economy, Nicholas Carr, Norbert Wiener, Oculus Rift, pattern recognition, Peter Thiel, place-making, plutocrats, Plutocrats, profit motive, Ralph Waldo Emerson, RAND corporation, randomized controlled trial, Ray Kurzweil, recommendation engine, robot derives from the Czech word robota Czech, meaning slave, Second Machine Age, self-driving car, Silicon Valley, Silicon Valley ideology, software is eating the world, Stephen Hawking, Steve Jobs, TaskRabbit, technoutopianism, The Wealth of Nations by Adam Smith, turn-by-turn navigation, US Airways Flight 1549, Watson beat the top human players on Jeopardy!, William Langewiesche

,” Guardian, August 30, 2013, 26.Weiser, “Computer for the 21st Century.” 27.Interview with Charlie Rose, Charlie Rose, April 24, 2012, 28.David Kirkpatrick, The Facebook Effect (New York: Simon & Schuster, 2010), 10. 29.Josh Constine, “Google Unites Gmail and G+ Chat into ‘Hangouts’ Cross-Platform Text and Group Video Messaging App,” TechCrunch, May 15, 2013, 30.Larry Greenemeier, “Chipmaker Races to Save Stephen Hawking’s Speech as His Condition Deteriorates,” Scientific American, January 18, 2013, 31.Nick Bilton, “Disruptions: Next Step for Technology Is Becoming the Background,” New York Times, July 1, 2012,’s-project-glass-lets-technology-slip-into-the-background/. 32.Bruno Latour, “Morality and Technology: The End of the Means,” Theory, Culture and Society 19 (2002): 247–260.

pages: 312 words: 84,421

This Chair Rocks: A Manifiesto Against Ageism by Ashton Applewhite

affirmative action, Affordable Care Act / Obamacare, Airbnb, Albert Einstein, Atul Gawande, Buckminster Fuller, clean water, cognitive dissonance, crowdsourcing, desegregation, Downton Abbey, fixed income, follow your passion, ghettoisation, Google Hangouts, hiring and firing, income inequality, informal economy, Internet of things, invention of the printing press, job satisfaction, labor-force participation, life extension, longitudinal study, Mark Zuckerberg, Naomi Klein, obamacare, old age dependency ratio, RAND corporation, Ronald Reagan, Rosa Parks, sensible shoes, Silicon Valley, Skype, smart cities, Snapchat, stem cell, the built environment, urban decay, urban planning, white picket fence, women in the workforce

There’s plenty of internalized ageism in the assumption on the part of older people that they’re too old to learn how to maneuver in a wired world, or don’t want to bother. My mom, who typed hundreds of long and entertaining letters over the years, claimed she couldn’t get the hang of e-mail. Pia Louise hosts a radio show called Living Portraits, and requires her guests to participate via Skype or Google Hangout. “I feel people my age, fifty-plus, should keep up with technology. Instead I find they respond that ‘they have no need for it,’” she wrote. “Yikes! What do you think?” Here’s my response on my Q&A blog, Yo, Is This Ageist? Because it applies to all guests, your policy isn’t ageist. It’s your prerogative, and probably a technical necessity. Plenty of people over fifty are new-media savvy, though, and it’s ageist to stereotype them as technophobes or stuck in their ways.

pages: 239 words: 80,319

Lurking: How a Person Became a User by Joanne McNeil

4chan, A Declaration of the Independence of Cyberspace, Ada Lovelace, Airbnb, AltaVista, Amazon Mechanical Turk, Burning Man, Chelsea Manning, Chris Wanstrath, citation needed, cloud computing, crowdsourcing, delayed gratification, dematerialisation, don't be evil, Donald Trump, drone strike, Edward Snowden, Elon Musk, feminist movement, Firefox, Google Earth, Google Glasses, Google Hangouts, helicopter parent, Internet Archive, invention of the telephone, Jeff Bezos, jimmy wales, l'esprit de l'escalier, Marc Andreessen, Mark Zuckerberg, Marshall McLuhan, means of production, Menlo Park, moral panic, move fast and break things, move fast and break things, Network effects, packet switching, PageRank, pre–internet, profit motive, QAnon, recommendation engine, Saturday Night Live, Shoshana Zuboff, Silicon Valley, slashdot, Snapchat, social graph, Stephen Hawking, Steve Jobs, Steven Levy, Stewart Brand, technoutopianism, Ted Nelson, Tim Cook: Apple, trade route, Turing complete, We are the 99%, web application, white flight, Whole Earth Catalog

An individual might turn to the web before visiting a library to research a subject. With this shift, Google no longer has to associate with “books” and “libraries” to articulate its company mission. If Google had ever been sincere in its desire to mirror the world, the company’s carelessness and lack of standards hindered its execution. In 2014, I was part of a panel discussion organized by the Institute of Contemporary Arts (ICA) in London and hosted remotely over Google Hangouts, as a collaboration between the museum and the Google Art Project. While I was assembling notes for this book, I went back to the video to recall something another panelist had said. I found the video on the website for the ICA, with the familiar black embed rectangle. But when I pressed play, there was a notice on a blank screen that read, “This video is unavailable.” I contacted the museum first.

pages: 291 words: 90,771

Upscale: What It Takes to Scale a Startup. By the People Who've Done It. by James Silver

Airbnb, augmented reality, Ben Horowitz, blockchain, business process, call centre, credit crunch, crowdsourcing, DevOps, family office, future of work, Google Hangouts, high net worth, hiring and firing, Jeff Bezos, Kickstarter, Lean Startup, Lyft, Mark Zuckerberg, minimum viable product, Network effects, pattern recognition, ride hailing / ride sharing, Silicon Valley, Skype, Snapchat, software as a service, Uber and Lyft, uber lyft, women in the workforce, Y Combinator

‘Communication became more challenging as we grew because we were no longer sitting around the same bank of desks, but we were sitting around four banks and then we were sitting across two offices, three offices, four offices… There’s no simple way to solve that, other than extreme communications: making sure that the communications are two-way dialogues and not just one-way broadcasts, and having regular contact - whether that’s through hangouts, stand-ups, or weekly one-to-ones with managers. ‘We’re a global business, and each functional team, including our exec team, meets over Google Hangout or on the phone every day just to catch each other up. Then we’ll have weekly bulletins and monthly “show and tells” so everyone around the business has the chance to see what’s new. We also have quarterly town halls, where everyone can ask questions and we can be transparent about strategic goals, financial performance and employee engagement, which we measure using the Net Promoter Score (NPS), giving us a regular pulse on how people are feeling about working within the business.

pages: 317 words: 98,745

Black Code: Inside the Battle for Cyberspace by Ronald J. Deibert

4chan, Any sufficiently advanced technology is indistinguishable from magic, Brian Krebs, call centre, citizen journalism, cloud computing, connected car, corporate social responsibility, crowdsourcing, cuban missile crisis, data acquisition, failed state, Firefox, global supply chain, global village, Google Hangouts, Hacker Ethic, informal economy, invention of writing, Iridium satellite, jimmy wales, John Markoff, Kibera, Kickstarter, knowledge economy, low earth orbit, Marshall McLuhan, MITM: man-in-the-middle, mobile money, mutually assured destruction, Naomi Klein, new economy, Occupy movement, Panopticon Jeremy Bentham, planetary scale, rent-seeking, Ronald Reagan, Ronald Reagan: Tear down this wall, Silicon Valley, Silicon Valley startup, Skype, smart grid, South China Sea, Steven Levy, Stuxnet, Ted Kaczynski, the medium is the message, Turing test, undersea cable, We are Anonymous. We are Legion, WikiLeaks, zero day

Federal Trade Commission found that Facebook had engaged in “unfair and deceptive” trade practices when it changed the privacy settings of its users without properly notifying them. Google’s 2010 collection of private wifi data (described in the last chapter) was but one of several concerns users have had about the company’s ambitious data collection practices. If a user employs the full range of Google products – from Search to the Android mobile operating system to Gmail, Google Docs, Google Calendar, Google Hangout, and others (all of which are free) – Google’s consolidated management of the precise detailed information about each of its user’s movements, social relations, habits, and even private thoughts is truly frightening in scope and scale, especially in the event that any of these capabilities is abused, compromised in some way, or subject to external controls and manipulation. Such a scenario is not far-fetched.

pages: 297 words: 90,806

Blood, Sweat, and Pixels: The Triumphant, Turbulent Stories Behind How Video Games Are Made by Jason Schreier

cloud computing, crowdsourcing, game design, Google Hangouts, gravity well, index card, inventory management, iterative process, Kickstarter, pirate software, side project, spice trade, trade route

Sean Velasco, the messy-haired, charismatic leader of the team, took out a camera and started pointing it around the room, panning across three other tired faces: Nick Wozniak (the pixel artist), Ian Flood (a programmer), and Erin Pellon (the concept artist). On a call from Chicago was David D’Angelo (their second programmer), his head ever present on a laptop above the bookshelf thanks to Google Hangouts. A combination of anxiety and sleep deprivation was making them all jittery. “Look, everybody,” Velasco said to the camera. “We’re going to fucking launch the Kickstarter right now. . . . Oh my god. OK. Here it goes. Ready to launch.” Nick Wozniak pressed the button. “Oh my god, you have to confirm,” Velasco said. Wozniak pressed the button again. “It’s launched,” he said. “Oh my god,” Velasco said.

pages: 332 words: 100,601

Rebooting India: Realizing a Billion Aspirations by Nandan Nilekani

Airbnb, Atul Gawande, autonomous vehicles, barriers to entry, bitcoin, call centre, cashless society, clean water, cloud computing, collaborative consumption, congestion charging, DARPA: Urban Challenge, dematerialisation, demographic dividend, Edward Snowden,, energy security, financial exclusion, Google Hangouts, illegal immigration, informal economy, Khan Academy, Kickstarter, knowledge economy, land reform, law of one price, M-Pesa, Mahatma Gandhi, Marc Andreessen, Mark Zuckerberg, mobile money, Mohammed Bouazizi, more computing power than Apollo, Negawatt, Network effects, new economy, offshore financial centre, price mechanism, price stability, rent-seeking, RFID, Ronald Coase, school choice, school vouchers, self-driving car, sharing economy, Silicon Valley, Skype, smart grid, smart meter, software is eating the world, source of truth, Steve Jobs, The Nature of the Firm, transaction costs, WikiLeaks

He started building a technology team to develop the software that would power his campaign by reaching out to three former colleagues, Shankar Maruwada, Viral and Naman Pugalia, each of whom brought complementary skill sets to the table. Viral had a strong background in technology and public policy. Naman, a former member of Google’s public policy team, had helped to conduct Narendra Modi’s much-publicized Google hangout, and had a keen understanding of how both traditional and online media channels could be leveraged. Shankar had years of experience in marketing and analytics. Together, the trio went on to create a company called FourthLion Technologies—a reference to India’s national emblem, the Lion Capital of Ashoka at Sarnath, where the fourth lion that is hidden from the viewer’s gaze was envisioned by the trio as the citizen, the invisible pillar of any democracy.

pages: 349 words: 102,827

The Infinite Machine: How an Army of Crypto-Hackers Is Building the Next Internet With Ethereum by Camila Russo

4chan, Airbnb, algorithmic trading, altcoin, always be closing, Any sufficiently advanced technology is indistinguishable from magic, Asian financial crisis, bitcoin, blockchain, Burning Man, crowdsourcing, cryptocurrency, distributed ledger, diversification, Donald Trump, East Village, Ethereum, ethereum blockchain, Flash crash, Google Glasses, Google Hangouts, hacker house, Internet of things, Mark Zuckerberg, Maui Hawaii, mobile money, new economy, peer-to-peer, Peter Thiel,, Ponzi scheme, prediction markets, QR code, reserve currency, RFC: Request For Comment, Richard Stallman, Robert Shiller, Robert Shiller, Sand Hill Road, Satoshi Nakamoto, semantic web, sharing economy, side project, Silicon Valley, Skype, slashdot, smart contracts, South of Market, San Francisco, the payments system, too big to fail, tulip mania, Turing complete, Uber for X

Their hands were sore as they had hurried to have all the hardware and software ready and running before the launch. When the time approached, they all gathered around a small laptop screen with the network monitor up. Meanwhile, a countdown was going on in the group chat for the Go Ethereum team. “250 blocks to go!!!!!!! half an hour!!!! nothing can stop it now, muahahah!:P,” wrote one of the developers. Somebody sent around a link to a Google hangout that had been set up so Ethereans around the world could celebrate the occasion, but hackers seemed more comfortable in the chat. “Nobody is speaking. Hehe.” “Too many techies,” one of them replied. “Aw. sing a song!:D,” Jeff Wilcke said. As launch time approached, coders congratulated Jeff as shipping became imminent. “Team effort,” he replied. Others sent GIFs of rockets launching and Dr.

pages: 920 words: 237,085

Rick Steves Florence & Tuscany 2017 by Rick Steves

active transport: walking or cycling, Airbnb, Bonfire of the Vanities, call centre, carbon footprint, Dava Sobel, Google Hangouts, index card, Isaac Newton, John Harrison: Longitude, Murano, Venice glass, new economy, place-making, Skype, trade route, upwardly mobile, urban renewal, wikimedia commons, young professional

If you’re bringing a tablet or laptop, you can also use it for voice calls and texts. All you have to do is log on to a Wi-Fi network, then contact any of your friends or family members who are also online and signed into the same service. You can make voice and video calls using Skype, Viber, FaceTime, and Google+ Hangouts. If the connection is bad, try making an audio-only call. You can also make voice calls from your device to telephones worldwide for just a few cents per minute using Skype, Viber, or Hangouts if you buy credit first. To text for free over Wi-Fi, try apps like Google+ Hangouts, Whats App, Viber, Facebook Messenger, and iMessage. Make sure you’re on Wi-Fi to avoid data charges. USING A EUROPEAN SIM CARD IN A MOBILE PHONE This option works well for those who want to make a lot of voice calls at cheap local rates, and those who need faster connection speeds than their US carrier provides.

pages: 416 words: 106,532

Cryptoassets: The Innovative Investor's Guide to Bitcoin and Beyond: The Innovative Investor's Guide to Bitcoin and Beyond by Chris Burniske, Jack Tatar

Airbnb, altcoin, asset allocation, asset-backed security, autonomous vehicles, bitcoin, blockchain, Blythe Masters, business cycle, business process, buy and hold, capital controls, Carmen Reinhart, Clayton Christensen, clean water, cloud computing, collateralized debt obligation, commoditize, correlation coefficient, creative destruction, Credit Default Swap, credit default swaps / collateralized debt obligations, cryptocurrency, disintermediation, distributed ledger, diversification, diversified portfolio, Donald Trump, Elon Musk,, Ethereum, ethereum blockchain, fiat currency, financial innovation, fixed income, George Gilder, Google Hangouts, high net worth, Jeff Bezos, Kenneth Rogoff, Kickstarter, Leonard Kleinrock, litecoin, Marc Andreessen, Mark Zuckerberg, market bubble, money market fund, money: store of value / unit of account / medium of exchange, moral hazard, Network effects, packet switching, passive investing, peer-to-peer, peer-to-peer lending, Peter Thiel,, Ponzi scheme, prediction markets, quantitative easing, RAND corporation, random walk, Renaissance Technologies, risk tolerance, risk-adjusted returns, Robert Shiller, Robert Shiller, Ross Ulbricht, Satoshi Nakamoto, Sharpe ratio, Silicon Valley, Simon Singh, Skype, smart contracts, social web, South Sea Bubble, Steve Jobs, transaction costs, tulip mania, Turing complete, Uber for X, Vanguard fund, WikiLeaks, Y2K

This is often referred to as the market capitalization of an asset on many current resources, but the authors prefer this term as more accurately conveying the total value of a cryptoasset. 2. 3. 4. Ibid. 5. Ibid. 6. 7. 8. MoIP is a riff off the term “VoIP,” which stands for Voice-over-Internet-Protocol. Skype, FaceTime, and Google Hangouts are all examples of VoIP. 9. Remember that a coinbase transaction goes to the miner that discovered the block through the proof-of-work process. 10. As more machines are dedicated to mine on the network, there are more “guesses” at the solution to the PoW puzzle, which means the solution will be guessed more quickly if the difficulty of the problem is not increased. Keeping a steady cadence of 10 minutes for blocks means that transactions will be incorporated into Bitcoin’s blockchain in a timely manner, and it also mathematically meters the supply issuance of bitcoin. 11.

pages: 468 words: 124,573

How to Build a Billion Dollar App: Discover the Secrets of the Most Successful Entrepreneurs of Our Time by George Berkowski

Airbnb, Amazon Web Services, barriers to entry, Black Swan, business intelligence, call centre, crowdsourcing, disruptive innovation,, game design, Google Glasses, Google Hangouts, Google X / Alphabet X, iterative process, Jeff Bezos, Jony Ive, Kickstarter, knowledge worker, Lean Startup, loose coupling, Marc Andreessen, Mark Zuckerberg, minimum viable product, MITM: man-in-the-middle, move fast and break things, move fast and break things, Network effects, Oculus Rift, Paul Graham, QR code, Ruby on Rails, self-driving car, Silicon Valley, Silicon Valley startup, Skype, Snapchat, social graph, software as a service, software is eating the world, Steve Jobs, Steven Levy, Travis Kalanick, ubercab, Y Combinator

If you present them with a good story, and a personalised email outlining what you’re doing, there is a good chance you’ll be picked up. In the process, pull together a list of blogs in your relevant sector (technology and app news) as well as popular blogs that love reviewing apps (there’s a myriad of those), and then spend a few days writing a lot of emails – and be prepared to reply to a lot (and also get ready for a lot of interviews – it’s increasingly common to do them over Skype and Google Hangouts). So get out there! Social media You should already have all your social-media accounts set up. With the aid of a tool such as HootSuite you can also manage – and publish to – all those accounts from the one place (definitely a great time saver). So get ready to put some good content out there. The best thing about tools such as HootSuite is that you can compose the content in advance – e.g. five posts over the weekend – and then schedule them to be published ‘automagically’ during the week.

pages: 504 words: 129,087

The Ones We've Been Waiting For: How a New Generation of Leaders Will Transform America by Charlotte Alter

"side hustle", 4chan, affirmative action, Affordable Care Act / Obamacare, basic income, Berlin Wall, Bernie Sanders, carbon footprint, clean water, collective bargaining, Columbine, corporate personhood, correlation does not imply causation, Credit Default Swap, crowdsourcing, David Brooks, Donald Trump, double helix, East Village, ending welfare as we know it, Fall of the Berlin Wall, feminist movement, Ferguson, Missouri, financial deregulation, Francis Fukuyama: the end of history, gig economy, glass ceiling, Google Hangouts, housing crisis, illegal immigration, immigration reform, income inequality, Intergovernmental Panel on Climate Change (IPCC), job-hopping, Kevin Kelly, knowledge economy, Lyft, mandatory minimum, Marc Andreessen, Mark Zuckerberg, mass incarceration, McMansion, medical bankruptcy, move fast and break things, move fast and break things, Nate Silver, obamacare, Occupy movement, passive income, pre–internet, race to the bottom, RAND corporation, Ronald Reagan, sexual politics, Silicon Valley, single-payer health, Snapchat, TaskRabbit, too big to fail, Uber and Lyft, uber lyft, universal basic income, unpaid internship, We are the 99%, white picket fence, working poor, Works Progress Administration

Obama had forged a diverse coalition that over an eight-year period had built a new political paradigm for the country; that edifice had suddenly collapsed. “There was a sense that there were adults in charge,” Ezra recalls. “And what became clear that night was that there weren’t any adults in charge, and the structures that should have been in place to prevent this disaster just weren’t there.” After that first meeting, Leah and Ezra dove into the online frenzy of resistance organizing. They joined Facebook groups and Google Hangouts and email chains. People were sending around Google Docs with advice on everything from hiding from government surveillance to aiding Muslims to fighting fascism. Across the country, unable to sleep, idealistic Americans—many of them young—were staying up late into the night writing feverish Facebook posts about tactics and solidarity and resistance. Over Thanksgiving, Leah and Ezra met up with an old friend who was managing a Facebook group called Dumbledore’s Army, a shout-out to every millennial’s favorite wizard.

pages: 416 words: 129,308

The One Device: The Secret History of the iPhone by Brian Merchant

Airbnb, animal electricity, Apple II, Apple's 1984 Super Bowl advert, citizen journalism, Claude Shannon: information theory, computer vision, conceptual framework, Douglas Engelbart, Dynabook, Edward Snowden, Elon Musk, Ford paid five dollars a day, Frank Gehry, global supply chain, Google Earth, Google Hangouts, Internet of things, Jacquard loom, John Gruber, John Markoff, Jony Ive, Lyft, M-Pesa, MITM: man-in-the-middle, more computing power than Apollo, Mother of all demos, natural language processing, new economy, New Journalism, Norbert Wiener, offshore financial centre, oil shock, pattern recognition, peak oil, pirate software, profit motive, QWERTY keyboard, ride hailing / ride sharing, rolodex, Silicon Valley, Silicon Valley startup, skunkworks, Skype, Snapchat, special economic zone, speech recognition, stealth mode startup, Stephen Hawking, Steve Ballmer, Steve Jobs, Steve Wozniak, Steven Levy, Tim Cook: Apple, Turing test, uber lyft, Upton Sinclair, Vannevar Bush, zero day

The architecture that we created to make this work is still the architecture in place.” The CMOS, meanwhile, is in the iPhone and has beaten out the CCD as the go-to technology for phone cameras today. You can’t talk about iPhone cameras without talking about selfies. FaceTime video streaming, which Bilbrey’s algorithms still help de-clutter, was launched as a key feature of the iPhone 4 and would join Skype and Google Hangouts as burgeoning videoconferencing apps. Apple placed the FaceTime camera on the front side of the phone, pointed toward the user, to enable the feature, which had the added effect of making it well-designed for taking selfies. Selfies are as old as cameras themselves (even older, if you count painted self-portraits). In 1839, Robert Cornelius was working on a new way to create daguerreotypes, the predecessor of photography.

pages: 474 words: 130,575

Surveillance Valley: The Rise of the Military-Digital Complex by Yasha Levine

23andMe, activist fund / activist shareholder / activist investor, Airbnb, AltaVista, Amazon Web Services, Anne Wojcicki, anti-communist, Apple's 1984 Super Bowl advert, bitcoin, borderless world, British Empire, call centre, Chelsea Manning, cloud computing, collaborative editing, colonial rule, computer age, computerized markets, corporate governance, crowdsourcing, cryptocurrency, digital map, don't be evil, Donald Trump, Douglas Engelbart, Douglas Engelbart, drone strike, Edward Snowden, El Camino Real, Electric Kool-Aid Acid Test, Elon Musk, fault tolerance, George Gilder, ghettoisation, global village, Google Chrome, Google Earth, Google Hangouts, Howard Zinn, hypertext link, IBM and the Holocaust, index card, Jacob Appelbaum, Jeff Bezos, jimmy wales, John Markoff, John von Neumann, Julian Assange, Kevin Kelly, Kickstarter, life extension, Lyft, Mark Zuckerberg, market bubble, Menlo Park, Mitch Kapor, natural language processing, Network effects, new economy, Norbert Wiener, packet switching, PageRank, Paul Buchheit, peer-to-peer, Peter Thiel, Philip Mirowski, plutocrats, Plutocrats, private military company, RAND corporation, Ronald Reagan, Ross Ulbricht, Satoshi Nakamoto, self-driving car, sentiment analysis, shareholder value, side project, Silicon Valley, Silicon Valley startup, Skype, slashdot, Snapchat, speech recognition, Steve Jobs, Steve Wozniak, Steven Levy, Stewart Brand, Telecommunications Act of 1996, telepresence, telepresence robot, The Bell Curve by Richard Herrnstein and Charles Murray, The Hackers Conference, uber lyft, Whole Earth Catalog, Whole Earth Review, WikiLeaks

It went beyond search and email, broadened into word processing, databases, blogging, social media networks, cloud hosting, mobile platforms, browsers, navigation aids, cloud-based laptops, and a whole range of office and productivity applications. It could be hard to keep track of them all: Gmail, Google Docs, Google Drive, Google Maps, Android, Google Play, Google Cloud, YouTube, Google Translate, Google Hangouts, Google Chrome, Google+, Google Sites, Google Developer, Google Voice, Google Analytics, Android TV. It blasted beyond pure Internet services and delved into fiber-optic telecommunication systems, tablets, laptops, home security cameras, self-driving cars, shopping delivery, robots, electric power plants, life extension technology, cyber security, and biotech. The company even launched a powerful in-house investment bank that now rivals Wall Street companies, investing money in everything from Uber to obscure agricultural crop monitoring start-ups, ambitious human DNA sequencing companies like 23andME, and a secretive life extension research center called Calico.88 No matter what service it deployed or what market it entered, surveillance and prediction were cooked into the business.

pages: 499 words: 144,278

Coders: The Making of a New Tribe and the Remaking of the World by Clive Thompson

2013 Report for America's Infrastructure - American Society of Civil Engineers - 19 March 2013, 4chan, 8-hour work day, Ada Lovelace, AI winter, Airbnb, Amazon Web Services, Asperger Syndrome, augmented reality, Ayatollah Khomeini, barriers to entry, basic income, Bernie Sanders, bitcoin, blockchain, blue-collar work, Brewster Kahle, Brian Krebs, Broken windows theory, call centre, cellular automata, Chelsea Manning, clean water, cloud computing, cognitive dissonance, computer vision, Conway's Game of Life, crowdsourcing, cryptocurrency, Danny Hillis, David Heinemeier Hansson, don't be evil, don't repeat yourself, Donald Trump, dumpster diving, Edward Snowden, Elon Musk, Erik Brynjolfsson, Ernest Rutherford, Ethereum, ethereum blockchain, Firefox, Frederick Winslow Taylor, game design, glass ceiling, Golden Gate Park, Google Hangouts, Google X / Alphabet X, Grace Hopper, Guido van Rossum, Hacker Ethic, HyperCard, illegal immigration, ImageNet competition, Internet Archive, Internet of things, Jane Jacobs, John Markoff, Jony Ive, Julian Assange, Kickstarter, Larry Wall, lone genius, Lyft, Marc Andreessen, Mark Shuttleworth, Mark Zuckerberg, Menlo Park, microservices, Minecraft, move fast and break things, move fast and break things, Nate Silver, Network effects, neurotypical, Nicholas Carr, Oculus Rift, PageRank, pattern recognition, Paul Graham, paypal mafia, Peter Thiel, pink-collar, planetary scale, profit motive, ransomware, recommendation engine, Richard Stallman, ride hailing / ride sharing, Rubik’s Cube, Ruby on Rails, Sam Altman, Satoshi Nakamoto, Saturday Night Live, self-driving car, side project, Silicon Valley, Silicon Valley ideology, Silicon Valley startup, single-payer health, Skype, smart contracts, Snapchat, social software, software is eating the world, sorting algorithm, South of Market, San Francisco, speech recognition, Steve Wozniak, Steven Levy, TaskRabbit, the High Line, Travis Kalanick, Uber and Lyft, Uber for X, uber lyft, universal basic income, urban planning, Wall-E, Watson beat the top human players on Jeopardy!, WikiLeaks, women in the workforce, Y Combinator, Zimmermann PGP, éminence grise

It was fun and exciting, but they were uneasily aware that all this email and discussion-forum posting left a digital trail. Conversations that took place in text could stick around for years, maybe forever, on servers. What was going to happen when the rest of society started doing the same thing? That worried the computer scientist Whit Diffie. In the early 1970s, while talking with his partner, he predicted the emergence of things like Facebook and Amazon and Google Hangouts. “I told her that we were headed into a world where people would have important, intimate, long-term relationships with people they had never met face-to-face,” as he recalled in 2013. Diffie also knew that most forms of encrypting digital messages were, back then, pretty weak. That’s because they all shared one big flaw: Both parties, the one sending the message and the one receiving it, needed to have the same “key” that lets you decrypt it.

pages: 562 words: 153,825

Dark Mirror: Edward Snowden and the Surveillance State by Barton Gellman

4chan, A Declaration of the Independence of Cyberspace, active measures, Anton Chekhov, bitcoin, Cass Sunstein, cloud computing, corporate governance, crowdsourcing, data acquisition, Debian, desegregation, Donald Trump, Edward Snowden, financial independence, Firefox, GnuPG, Google Hangouts, informal economy, Jacob Appelbaum, job automation, Julian Assange, MITM: man-in-the-middle, national security letter, planetary scale, private military company, ransomware, Robert Gordon, Robert Hanssen: Double agent, rolodex, Ronald Reagan, Saturday Night Live, Silicon Valley, Skype, social graph, standardized shipping container, Steven Levy, telepresence, undersea cable, web of trust, WikiLeaks, zero day, Zimmermann PGP

It would not have been working for me. This was the first significant intrusion into my digital life—that I knew of. It was far from the last. Working on the NSA surveillance beat exposed me to a steady stream of evidence that I faced aggressive foes. In the last days of 2013, NSA whistleblower Tom Drake told me he had received an invitation from one of my email addresses to join me for a chat in Google Hangouts. It looked exactly like an authentic notice from Google, but Drake had the presence of mind to check whether the invitation really came from me. It did not. Somebody wanted Drake to talk to an impostor posing as me. A similar scam in mirror image caught me with my guard down. I wrote a pair of confidential messages to Tom Lowenthal, a computer scientist who sometimes advised me on security, and he wrote back to say, “I have two emails from you that I can’t read because they’re sent to an imposter key.”

pages: 579 words: 183,063

Tribe of Mentors: Short Life Advice From the Best in the World by Timothy Ferriss

23andMe, A Pattern Language, agricultural Revolution, Airbnb, Albert Einstein, Bayesian statistics, bitcoin, Black Swan, blockchain, Brownian motion, Buckminster Fuller, Clayton Christensen, cloud computing, cognitive dissonance, Colonization of Mars, corporate social responsibility, cryptocurrency, David Heinemeier Hansson, dematerialisation, don't be evil, double helix, effective altruism, Elon Musk, Ethereum, ethereum blockchain, family office, fear of failure, Gary Taubes, Geoffrey West, Santa Fe Institute, Google Hangouts, Gödel, Escher, Bach, haute couture, helicopter parent, high net worth, In Cold Blood by Truman Capote, income inequality, index fund, Jeff Bezos, job satisfaction, Johann Wolfgang von Goethe, Kevin Kelly, Lao Tzu, Law of Accelerating Returns, Lyft, Mahatma Gandhi, Marc Andreessen, Marshall McLuhan, Mikhail Gorbachev, minimum viable product, move fast and break things, move fast and break things, Naomi Klein, non-fiction novel, Peter Thiel, profit motive, Ralph Waldo Emerson, Ray Kurzweil, Saturday Night Live, side project, Silicon Valley, Skype, smart cities, smart contracts, Snapchat, Steve Jobs, Steven Pinker, Stewart Brand, TaskRabbit, Tesla Model S, too big to fail, Turing machine, uber lyft, web application, Whole Earth Catalog, Y Combinator

I’ve been enjoying Charlie Munger’s speeches online for years; this is the ultimate collection of the best of them. Watching Becoming Warren Buffett on a recent flight reminded me how much of a legend Charlie is. In the last five years, what new belief, behavior, or habit has most improved your life? I like to take at least two of my meetings every day as a “walk and talk.” Even if my meeting isn’t with someone physically in the same location, I meet them on a Google Hangout on my phone and hold the screen in front of me as I walk, with headphones in. It helps me to focus and be inspired, plus the obvious health benefits. How has a failure, or apparent failure, set you up for later success? Do you have a “favorite failure” of yours? I dropped out of university to start my own company, helping businesses build websites. At the time, my friends and family thought I was mad.

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Dirty Wars: The World Is a Battlefield by Jeremy Scahill

active measures, air freight, anti-communist, blood diamonds, business climate, citizen journalism, colonial rule, crowdsourcing, Donald Trump, drone strike, failed state, friendly fire, Google Hangouts, indoor plumbing, Islamic Golden Age, Kickstarter, land reform, Mohammed Bouazizi, Naomi Klein, private military company, Project for a New American Century, rolodex, Ronald Reagan, Saturday Night Live, WikiLeaks

The Washington Post–ABC News poll determined that support for drone strikes declined “only somewhat” in cases where a US citizen was the target. President Obama and his advisers seldom mentioned the drone program publicly. In fact, the first known confirmation of the use of armed drones by the president came several years into Obama’s first term. It was not in the form of a legal brief or a press conference, but rather on a Google+ “Hangout” as the president took questions from the public. Obama was asked about his use of drones. “I want to make sure that people understand actually drones have not caused a huge number of civilian casualties,” Obama said. “For the most part, they have been very precise, precision strikes against al-Qaeda and their affiliates. And we are very careful in terms of how it’s been applied.” He rejected what he called the “perception” that “we’re just sending in a whole bunch of strikes willy-nilly” and asserted that “this is a targeted, focused effort at people who are on a list of active terrorists, who are trying to go in and harm Americans, hit American facilities, American bases and so on.”