workplace surveillance

19 results back to index

The Lonely Century: How Isolation Imperils Our Future by Noreena Hertz

"Friedman doctrine" OR "shareholder theory", Airbnb, airport security, algorithmic bias, Asian financial crisis, autism spectrum disorder, Bernie Sanders, Big Tech, big-box store, Broken windows theory, call centre, Capital in the Twenty-First Century by Thomas Piketty, car-free, Cass Sunstein, centre right, conceptual framework, Copley Medal, coronavirus, correlation does not imply causation, COVID-19, dark matter, deindustrialization, Diane Coyle, digital divide, disinformation, Donald Trump, driverless car, emotional labour, en.wikipedia.org, Erik Brynjolfsson, Evgeny Morozov, fake news, Fellow of the Royal Society, future of work, gender pay gap, gentrification, gig economy, Gordon Gekko, greed is good, Greta Thunberg, happiness index / gross national happiness, housing crisis, illegal immigration, independent contractor, industrial robot, Jane Jacobs, Jeff Bezos, Jeremy Corbyn, Jessica Bruder, job automation, job satisfaction, karōshi / gwarosa / guolaosi, Kevin Roose, knowledge economy, labor-force participation, lockdown, longitudinal study, low interest rates, low skilled workers, Lyft, Mark Zuckerberg, mass immigration, means of production, megacity, meta-analysis, move fast and break things, Network effects, new economy, Pepto Bismol, QWERTY keyboard, Ray Oldenburg, remote working, rent control, RFID, robo advisor, Ronald Reagan, Salesforce, San Francisco homelessness, Second Machine Age, Shoshana Zuboff, side hustle, Silicon Valley, Skype, Snapchat, social distancing, Social Responsibility of Business Is to Increase Its Profits, SoftBank, Steve Jobs, surveillance capitalism, TaskRabbit, tech worker, The Death and Life of Great American Cities, The Future of Employment, The Great Good Place, the long tail, The Wealth of Nations by Adam Smith, TikTok, Tim Cook: Apple, Uber and Lyft, uber lyft, urban planning, Wall-E, warehouse automation, warehouse robotics, WeWork, work culture , working poor, workplace surveillance

.)’, New York Times, 1 February 2018, https://www.nytimes.com/2018/02/01/technology/amazon-wristband-tracking-privacy.html. 22 James Bloodworth, Hired: Six Months Undercover in Low-Wage Britain (Atlantic Books, 2018). 23 Luke Tredinnick and Claire Laybats, ‘Workplace surveillance’, Business Information Review 36, no. 2 (2019), 50–2, https://doi.org/10.1177/0266382119853890. 24 Ivan Manokha, ‘New Means of Workplace Surveillance: From the Gaze of the Supervisor to the Digitalization of Employees’, Monthly Review, 1 February 2019, https://monthlyreview.org/2019/02/01/new-means-of-workplace-surveillance/. 25 Zuboff, The Age of Surveillance Capitalism. 26 Olivia Solon, ‘Big Brother isn’t just watching: workplace surveillance can track your every move’, Guardian, 6 November 2017, https://www.theguardian.com/world/2017/nov/06/workplace-surveillance-big-brother-technology. 27 Ibid. 28 Note that by ‘sales’ I am including trials.

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See, for instance, Shoshana Zuboff, In the Age of the Smart Machine: The Future of Work and Power (Basic Books, 1988); Barbara Garson, The Electronic Sweatshop: How Computers Are Turning the Office of the Future into the Factory of the Past (Simon & Schuster, 1988); Michael Wallace, ‘Brave New Workplace: Technology and Work in the New Economy’, Work and Occupations 16, no. 4 (1989), 363–92. 41 Ivan Manokha, ‘New Means of Workplace Surveillance: From the Gaze of the Supervisor to the Digitalization of Employees’, Monthly Review, 1 February 2019, https://monthlyreview.org/2019/02/01/new-means-of-workplace-surveillance/. 42 In 1985, 30% of OECD workers were unionized; by 2019 this had fallen to 16%. Niall McCarthy, ‘The State Of Global Trade Union Membership’, Statista, 7 May 2019, https://www.statista.com/chart/9919/the-state-of-the-unions/. 43 Trade union membership has halved since the 1980s, pretty much all over the globe; Niall McCarthy, ‘The State of Global Trade Union Membership’, Forbes, 6 May 2019, https://www.forbes.com/sites/niallmccarthy/2019/05/06/the-state-of-global-trade-union-membership-infographic/); ONS, ‘Trade Union Membership Statistics 2018’, Department for Business, Energy and Industrial Strategy, https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/805268/trade-union-membership-2018-statistical-bulletin.pdf. 44 Richard Feloni, ‘Employees at the world’s largest hedge fund use iPads to rate each other’s performance in real-time – see how it works’, Business Insider, 6 September 2017, https://www.businessinsider.com/bridgewater-ray-dalio-radical-transparency-app-dots-2017-9?

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Even before the coronavirus struck, over half of global companies with more than 1,000 employees were using ‘non-traditional techniques to monitor staff, including tracking keystrokes, monitoring email conversations and even monitoring conversations between staff’.23 ‘User-activity monitoring’ – UAM, as this new world of workplace surveillance is known – was on track to be a $3.3 billion industry by 2023.24 Now, with a rapid rise in remote working as a result of the pandemic, as well as increased emphasis on productivity, worker surveillance has significantly ramped up. We are living in an age that Shoshana Zuboff has called the ‘Age of Surveillance Capitalism’.25 An age in which for increasing numbers of people your employer is not only constantly watching you, but constantly using AI, Big Data and a whole host of ever more intrusive and granular measuring devices to draw all kinds of conclusions about you.

Exponential: How Accelerating Technology Is Leaving Us Behind and What to Do About It by Azeem Azhar

"Friedman doctrine" OR "shareholder theory", "World Economic Forum" Davos, 23andMe, 3D printing, A Declaration of the Independence of Cyberspace, Ada Lovelace, additive manufacturing, air traffic controllers' union, Airbnb, algorithmic management, algorithmic trading, Amazon Mechanical Turk, autonomous vehicles, basic income, Berlin Wall, Bernie Sanders, Big Tech, Bletchley Park, Blitzscaling, Boeing 737 MAX, book value, Boris Johnson, Bretton Woods, carbon footprint, Chris Urmson, Citizen Lab, Clayton Christensen, cloud computing, collective bargaining, computer age, computer vision, contact tracing, contact tracing app, coronavirus, COVID-19, creative destruction, crowdsourcing, cryptocurrency, cuban missile crisis, Daniel Kahneman / Amos Tversky, data science, David Graeber, David Ricardo: comparative advantage, decarbonisation, deep learning, deglobalization, deindustrialization, dematerialisation, Demis Hassabis, Diane Coyle, digital map, digital rights, disinformation, Dissolution of the Soviet Union, Donald Trump, Double Irish / Dutch Sandwich, drone strike, Elon Musk, emotional labour, energy security, Fairchild Semiconductor, fake news, Fall of the Berlin Wall, Firefox, Frederick Winslow Taylor, fulfillment center, future of work, Garrett Hardin, gender pay gap, general purpose technology, Geoffrey Hinton, gig economy, global macro, global pandemic, global supply chain, global value chain, global village, GPT-3, Hans Moravec, happiness index / gross national happiness, hiring and firing, hockey-stick growth, ImageNet competition, income inequality, independent contractor, industrial robot, intangible asset, Jane Jacobs, Jeff Bezos, job automation, John Maynard Keynes: Economic Possibilities for our Grandchildren, John Maynard Keynes: technological unemployment, John Perry Barlow, Just-in-time delivery, Kickstarter, Kiva Systems, knowledge worker, Kodak vs Instagram, Law of Accelerating Returns, lockdown, low skilled workers, lump of labour, Lyft, manufacturing employment, Marc Benioff, Mark Zuckerberg, megacity, Mitch Kapor, Mustafa Suleyman, Network effects, new economy, NSO Group, Ocado, offshore financial centre, OpenAI, PalmPilot, Panopticon Jeremy Bentham, Peter Thiel, Planet Labs, price anchoring, RAND corporation, ransomware, Ray Kurzweil, remote working, RFC: Request For Comment, Richard Florida, ride hailing / ride sharing, Robert Bork, Ronald Coase, Ronald Reagan, Salesforce, Sam Altman, scientific management, Second Machine Age, self-driving car, Shoshana Zuboff, Silicon Valley, Social Responsibility of Business Is to Increase Its Profits, software as a service, Steve Ballmer, Steve Jobs, Stuxnet, subscription business, synthetic biology, tacit knowledge, TaskRabbit, tech worker, The Death and Life of Great American Cities, The Future of Employment, The Nature of the Firm, Thomas Malthus, TikTok, Tragedy of the Commons, Turing machine, Uber and Lyft, Uber for X, uber lyft, universal basic income, uranium enrichment, vertical integration, warehouse automation, winner-take-all economy, workplace surveillance , Yom Kippur War

Lyft’, Bloomberg Second Measure, 2020 <https://secondmeasure.com/datapoints/rideshare-industry-overview/> [accessed 23 September 2020]. 54 ‘Gig Economy Research’, Gov.uk, 7 February 2018 <https://www.gov.uk/government/publications/gig-economy-research> [accessed 21 September 2020]. 55 Ravi Agrawal, ‘The Hidden Benefits of Uber’, Foreign Policy, 16 July 2018 <https://foreignpolicy.com/2018/07/16/why-india-gives-uber-5-stars-gig-economy-jobs/> [accessed 21 September 2020]. 56 Department for Business, Energy & Industrial Strategy, ‘Gig Economy Research’, Gov.uk, 7 February 2018 <https://www.gov.uk/government/publications/gig-economy-research> [accessed 21 September 2020]. 57 Directorate General for Internal Policies, The Social Protection of Workers in the Platform Economy, Study for the EMPL Committee, IP/A/EMPL/2016-11 (European Parliament, 2017). 58 Nicole Karlis, ‘DoorDash Drivers Make an Average of $1.45 an Hour, Analysis Finds’, Salon, 19 January 2020 <https://www.salon.com/2020/01/19/doordash-drivers-make-an-average-of-145-an-hour-analysis-finds/> [accessed 27 March 2021]. 59 Kate Conger, ‘Uber and Lyft Drivers in California Will Remain Contractors’, New York Times, 4 November 2020 <https://www.nytimes.com/2020/11/04/technology/california-uber-lyft-prop-22.html> [accessed 12 January 2021]. 60 Mary-Ann Russon, ‘Uber Drivers Are Workers Not Self-Employed, Supreme Court Rules’, BBC News, 19 February 2021 <https://www.bbc.com/news/business-56123668> [accessed 29 March 2021]. 61 ‘Judgement: Uber BV and Others (Appellants) v Aslam and Others (Respondents)’, 19 February 2021 <https://www.supremecourt.uk/cases/docs/uksc-2019-0029-judgment.pdf> [accessed 19 March 2021]. 62 ‘Frederick Winslow Taylor: Father of Scientific Management Thinker’, The British Library <https://www.bl.uk/people/frederick-winslow-taylor> [accessed 29 March 2021]. 63 Nikil Saval, Cubed: A Secret History of the Workplace (New York: Anchor Books, 2015), p. 42. 64 Saval, Cubed, p. 56. 65 Alex Rosenblat, Tamara Kneese and danah boyd, Workplace Surveillance (Data & Society Research Institute, 4 January 2017) <https://doi.org/10.31219/osf.io/7ryk4>. 66 ‘In March 2017, the Japanese Government Formulated the Work Style Reform Action Plan.’, Social Innovation, September 2017 <https://social-innovation.hitachi/en/case_studies/ai_happiness/> [accessed 6 October 2020]. 67 Alex Hern, ‘Microsoft Productivity Score Feature Criticised as Workplace Surveillance’, The Guardian, 26 November 2020 <http://www.theguardian.com/technology/2020/nov/26/microsoft-productivity-score-feature-criticised-workplace-surveillance> [accessed 1 April 2021]. 68 Stephen Chen, ‘Chinese Surveillance Programme Mines Data from Workers’ Brains’, South China Morning Post, 28 April 2018 <https://www.scmp.com/news/china/society/article/2143899/forget-facebook-leak-china-mining-data-directly-workers-brains> [accessed 6 October 2020]. 69 Robert Booth, ‘Unilever Saves on Recruiters by Using AI to Assess Job Interviews’, The Guardian, 25 October 2019 <http://www.theguardian.com/technology/2019/oct/25/unilever-saves-on-recruiters-by-using-ai-to-assess-job-interviews> [accessed 6 October 2020]. 70 Chartered Institute of Personnel and Development, ‘Workplace Technology: The Employee Experience’ (CIPD: July 2020) <https://www.cipd.co.uk/Images/workplace-technology-1_tcm18-80853.pdf> [accessed 19 May 2021]. 71 Sarah O’Connor, ‘When Your Boss Is an Algorithm’, Financial Times, 7 September 2016 <https://www.ft.com/content/88fdc58e-754f-11e6-b60a-de4532d5ea35> [accessed 3 August 2020]. 72 Tom Barratt et al., ‘Algorithms Workers Can’t See Are Increasingly Pulling the Management Strings’, Management Today, 25 August 2020 <http://www.managementtoday.co.uk/article/1692636?

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The rule of Taylorism is that the unobserved worker is an inefficient worker.63 And as time went on, Taylorism would only become more intrusive in the lives of workers. In the 1930s, Lillian Gilbreth – a psychologist and engineer – developed personality and psychological testing for personnel management staff (who would now be known as ‘human resources’). This approach would soon become the norm in large organisations.64 As one contemporary account of workplace surveillance put it, ‘Not only would workplaces … be designed so that workers would internalize their boss’ gaze, but the addition of these testing methods signalled that the boss was genuinely trying to get inside employees’ heads.’65 It was that classic twentieth-century deal: you get a high-security, high-wage job, but in return you give up your autonomy.

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An Exploration of Various Datasets on Intra-State Violence, MPRA Paper 45264 (University Library of Munich, 2012) <https://mpra.ub.uni-muenchen.de/45264/> Rose, Carol, ‘The Comedy of the Commons: Custom, Commerce, and Inherently Public Property’, The Unviersity of Chicago Law Review, 53(3), 1986, pp. 711–781 Rosenblat, Alex, Tamara Kneese and danah boyd, Workplace Surveillance (Data & Society Research Institute, 4 January 2017) <https://doi.org/10.31219/osf.io/7ryk4> Rotman, David, ‘We’re Not Prepared for the End of Moore’s Law’, MIT Technology Review, 24 February 2020 <https://www.technologyreview.com/2020/02/24/905789/were-not-prepared-for-the-end-of-moores-law/> [accessed 11 March 2021] Saval, Nikil, Cubed: A Secret History of the Workplace (New York: Anchor Books, 2015) Sanger, David E., The Perfect Weapon: War, Sabotage, and Fear in the Cyber Age (New York: Crown Publishers, 2018) Schmidt, Eric, and Jared Cohen, The New Digital Age: Reshaping the Future of People, Nations and Business (New York: Alfred A.

Data and Goliath: The Hidden Battles to Collect Your Data and Control Your World by Bruce Schneier

23andMe, Airbnb, airport security, AltaVista, Anne Wojcicki, AOL-Time Warner, augmented reality, behavioural economics, Benjamin Mako Hill, Black Swan, Boris Johnson, Brewster Kahle, Brian Krebs, call centre, Cass Sunstein, Chelsea Manning, citizen journalism, Citizen Lab, cloud computing, congestion charging, data science, digital rights, disintermediation, drone strike, Eben Moglen, Edward Snowden, end-to-end encryption, Evgeny Morozov, experimental subject, failed state, fault tolerance, Ferguson, Missouri, Filter Bubble, Firefox, friendly fire, Google Chrome, Google Glasses, heat death of the universe, hindsight bias, informal economy, information security, Internet Archive, Internet of things, Jacob Appelbaum, James Bridle, Jaron Lanier, John Gilmore, John Markoff, Julian Assange, Kevin Kelly, Laura Poitras, license plate recognition, lifelogging, linked data, Lyft, Mark Zuckerberg, moral panic, Nash equilibrium, Nate Silver, national security letter, Network effects, Occupy movement, operational security, Panopticon Jeremy Bentham, payday loans, pre–internet, price discrimination, profit motive, race to the bottom, RAND corporation, real-name policy, recommendation engine, RFID, Ross Ulbricht, satellite internet, self-driving car, Shoshana Zuboff, Silicon Valley, Skype, smart cities, smart grid, Snapchat, social graph, software as a service, South China Sea, sparse data, stealth mode startup, Steven Levy, Stuxnet, TaskRabbit, technological determinism, telemarketer, Tim Cook: Apple, transaction costs, Uber and Lyft, uber lyft, undersea cable, unit 8200, urban planning, Wayback Machine, WikiLeaks, workplace surveillance , Yochai Benkler, yottabyte, zero day

Hewlett-Packard analyzed: Joel Schechtman (14 Mar 2013), “Book: HP piloted program to predict which workers would quit,” Wall Street Journal, http://blogs.wsj.com/cio/2013/03/14/book-hp-piloted-program-to-predict-which-workers-would-quit. Workplace surveillance is: This paper gives an excellent overview of workplace surveillance. Alex Roxenblat, Tamara Kneese, and danah boyd (8 Oct 2014), “Workplace surveillance,” Data and Society Research Institute, http://www.datasociety.net/pubs/fow/WorkplaceSurveillance.pdf. our employer is the most dangerous: Ellen Messmer (31 Mar 2010), “Feel like you’re being watched at work? You may be right,” Network World, http://www.networkworld.com/article/2205938/data-center/feel-like-you-rebeing-watched-at-work—you-may-be-right.html.

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At least one company negotiated a significant reduction in its health insurance costs by distributing Fitbits to its employees, which gave the insurance company an unprecedented view into its subscribers’ health habits. Similarly, several schools are requiring students to wear smart heart rate monitors in gym class; there’s no word about what happens to that data afterwards. In 2011, Hewlett-Packard analyzed employee data to predict who was likely to leave the company, then informed their managers. Workplace surveillance is another area of enormous potential harm. For many of us, our employer is the most dangerous power that has us under surveillance. Employees who are regularly surveilled include call center workers, truck drivers, manufacturing workers, sales teams, retail workers, and others. More of us have our corporate electronic communications constantly monitored.

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., 55 Watts, Peter, 126–27 Waze, 27–28, 199 weapons of mass destruction, overly broad definition of, 92, 295 weblining, 109 WebMD, 29 whistleblowers: as essential to democracy, 178 legal protections for, 162, 169, 178–79, 342 prosecution of, 100–101, 178, 179, 222 Wickr, 124 Wi-Fi networks, location data and, 3 Wi-Fi passwords, 31 Wilson, Woodrow, 229 Windows 8, 59–60 Wired, 119 workplace surveillance, 112 World War I, 229 World War II, 229 World Wide Web, 119, 210 writers, government surveillance and, 96 “wrong,” changing definition of, 92–93 Wyden, Ron, 172, 339 XKEYSCORE, 36 Yahoo, 84, 207 Chinese surveillance and, 209 government demands for data from, 208 increased encryption by, 208 NSA hacking of, 85 Yosemite (OS), 59–60 YouTube, 50 Zappa, Frank, 98 zero-day vulnerabilities, 145–46 NSA stockpiling of, 146–47, 180–81 ZTE, 81 Zuckerberg, Mark, 107, 125, 126 Praise for DATA AND GOLIATH “Data and Goliath is sorely needed.

The Costs of Connection: How Data Is Colonizing Human Life and Appropriating It for Capitalism by Nick Couldry, Ulises A. Mejias

"World Economic Forum" Davos, 23andMe, Airbnb, Amazon Mechanical Turk, Amazon Web Services, behavioural economics, Big Tech, British Empire, call centre, Cambridge Analytica, Cass Sunstein, choice architecture, cloud computing, colonial rule, computer vision, corporate governance, dark matter, data acquisition, data is the new oil, data science, deep learning, different worldview, digital capitalism, digital divide, discovery of the americas, disinformation, diversification, driverless car, Edward Snowden, emotional labour, en.wikipedia.org, European colonialism, Evgeny Morozov, extractivism, fake news, Gabriella Coleman, gamification, gig economy, global supply chain, Google Chrome, Google Earth, hiring and firing, income inequality, independent contractor, information asymmetry, Infrastructure as a Service, intangible asset, Internet of things, Jaron Lanier, job automation, Kevin Kelly, late capitalism, lifelogging, linked data, machine readable, Marc Andreessen, Mark Zuckerberg, means of production, military-industrial complex, move fast and break things, multi-sided market, Naomi Klein, Network effects, new economy, New Urbanism, PageRank, pattern recognition, payday loans, Philip Mirowski, profit maximization, Ray Kurzweil, RFID, Richard Stallman, Richard Thaler, Salesforce, scientific management, Scientific racism, Second Machine Age, sharing economy, Shoshana Zuboff, side hustle, Sidewalk Labs, Silicon Valley, Slavoj Žižek, smart cities, Snapchat, social graph, social intelligence, software studies, sovereign wealth fund, surveillance capitalism, techlash, The Future of Employment, the scientific method, Thomas Davenport, Tim Cook: Apple, trade liberalization, trade route, undersea cable, urban planning, W. E. B. Du Bois, wages for housework, work culture , workplace surveillance

Alongside the consumer surveillance, discussed more fully in chapter 3, and the mutual surveillance between competitors that is inherent to market economies, capitalist labor relations have—according to Fuchs—always been characterized by at least three types of surveillance: applicant surveillance, workplace surveillance, and workforce surveillance.97 For applicant surveillance, there is an increasing reliance on automated testing rather than on human assessment. By 2014, an estimated 60 to 70 percent of US prospective employees faced online personality tests before they could even be seen or spoken to by a human being.98 Personality testing dates back at least to the 1930s, but greater data processing power has massively increased the capacity to integrate such testing and the results it produces into the categorization of actual and potential workers.

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“Statistics—Work Related Stress, Depression or Anxiety,” Health and Safety Executive, 2017, http://www.hse.gov.uk/statistics/causdis/stress/. 108. Cf. Hamblen, “Wearables for Workplace.” For a broader discussion, see Lupton, “Domains of Quantified Selves” on “forced self-tracking”; and Rosenblat, Kneese, and Boyd, “Workplace Surveillance.” 109. Kaplan, “The Spy,” 136. 110. Braverman, Labor. 111. Samaddar, Marx and the Postcolonial Age, 4–5. 112. Galloway, The Four. 113. Brynjolfsson and McAfee, Machine Age. 114. Frey and Osborne, “Future of Employment.” 115. Vanderzeil, Currier, and Shavel et al., “Retail Automation.” 116.

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The Politics of Life Itself. Princeton, NJ: Princeton University Press, 2009. . Powers of Freedom. Cambridge, UK: Cambridge University Press, 1999. . “Screen and Intervene: Governing Risky Brains.” History of the Human Sciences 23, no. 1 (2010): 79–105. Rosenblat, Alex, Tamara Kneese, and danah boyd. “Workplace Surveillance.” Social Science Research Network, December 14, 2014. https://papers.ssrn.com/abstract=2536605. Rosenblat, Alex, and Luke Stark. “Algorithmic Labor and Information Asymmetries: A Case Study of Uber’s Drivers.” International Journal of Communication 10 (2016): 3748–84. Rosenthal, Caitlin.

Ours to Hack and to Own: The Rise of Platform Cooperativism, a New Vision for the Future of Work and a Fairer Internet by Trebor Scholz, Nathan Schneider

1960s counterculture, activist fund / activist shareholder / activist investor, Airbnb, Amazon Mechanical Turk, Anthropocene, barriers to entry, basic income, benefit corporation, Big Tech, bitcoin, blockchain, Build a better mousetrap, Burning Man, business logic, capital controls, circular economy, citizen journalism, collaborative economy, collaborative editing, collective bargaining, commoditize, commons-based peer production, conceptual framework, content marketing, crowdsourcing, cryptocurrency, data science, Debian, decentralized internet, deskilling, disintermediation, distributed ledger, driverless car, emotional labour, end-to-end encryption, Ethereum, ethereum blockchain, food desert, future of work, gig economy, Google bus, hiring and firing, holacracy, income inequality, independent contractor, information asymmetry, Internet of things, Jacob Appelbaum, Jeff Bezos, job automation, Julian Assange, Kickstarter, lake wobegon effect, low skilled workers, Lyft, Mark Zuckerberg, means of production, minimum viable product, moral hazard, Network effects, new economy, offshore financial centre, openstreetmap, peer-to-peer, planned obsolescence, post-work, profit maximization, race to the bottom, radical decentralization, remunicipalization, ride hailing / ride sharing, Rochdale Principles, SETI@home, shareholder value, sharing economy, Shoshana Zuboff, Silicon Valley, smart cities, smart contracts, Snapchat, surveillance capitalism, TaskRabbit, technological solutionism, technoutopianism, transaction costs, Travis Kalanick, Tyler Cowen, Uber for X, uber lyft, union organizing, universal basic income, Vitalik Buterin, W. E. B. Du Bois, Whole Earth Catalog, WikiLeaks, women in the workforce, workplace surveillance , Yochai Benkler, Zipcar

They need to understand the parameters and patterns that govern their working environment. A protective legal framework is not only essential to guarantee the right to organize and the freedom of expression but it can help to guard against platform-based child labor, wage theft, arbitrary behavior, litigation, and excessive workplace surveillance along the lines of the “reputation systems” of companies like Lyft and Uber that “deactivate” drivers if their ratings fall below 4.5 stars. Crowd workers should have a right to know what they are working on instead of contributing to mysterious projects posted by anonymous consignors. At its heart, platform cooperativism is not about any particular technology but the politics of lived acts of cooperation.

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Discuss with your co-op different design solutions that allow constituents to control which information is disclosed to whom while remaining compliant with transparency requirements. If your platform is also used to facilitate work, then the platform potentially needs to comply with laws about workplace surveillance. Privacy settings and the ability to log off without continued tracking, as well as mechanisms to examine and dispute the data the platform tracks, may be vital to providing workers a fair workplace. Privacy-as-practice approaches involve design principles aimed at respectful and accountable interactions among all co-op constituents.

Lab Rats: How Silicon Valley Made Work Miserable for the Rest of Us by Dan Lyons

"Friedman doctrine" OR "shareholder theory", "Susan Fowler" uber, "World Economic Forum" Davos, Airbnb, Amazon Robotics, Amazon Web Services, antiwork, Apple II, augmented reality, autonomous vehicles, basic income, Big Tech, bitcoin, blockchain, Blue Ocean Strategy, business process, call centre, Cambridge Analytica, Clayton Christensen, clean water, collective bargaining, corporate governance, corporate social responsibility, creative destruction, cryptocurrency, data science, David Heinemeier Hansson, digital rights, Donald Trump, Elon Musk, Ethereum, ethereum blockchain, fake news, full employment, future of work, gig economy, Gordon Gekko, greed is good, Hacker News, hiring and firing, holacracy, housing crisis, impact investing, income inequality, informal economy, initial coin offering, Jeff Bezos, job automation, job satisfaction, job-hopping, John Gruber, John Perry Barlow, Joseph Schumpeter, junk bonds, Kanban, Kevin Kelly, knowledge worker, Larry Ellison, Lean Startup, loose coupling, Lyft, Marc Andreessen, Mark Zuckerberg, McMansion, Menlo Park, Milgram experiment, minimum viable product, Mitch Kapor, move fast and break things, new economy, Panopticon Jeremy Bentham, Parker Conrad, Paul Graham, paypal mafia, Peter Thiel, plutocrats, precariat, prosperity theology / prosperity gospel / gospel of success, public intellectual, RAND corporation, remote working, RFID, ride hailing / ride sharing, Ronald Reagan, Rubik’s Cube, Ruby on Rails, Sam Altman, San Francisco homelessness, Sand Hill Road, scientific management, self-driving car, shareholder value, Sheryl Sandberg, Silicon Valley, Silicon Valley startup, six sigma, Skinner box, Skype, Social Responsibility of Business Is to Increase Its Profits, SoftBank, software is eating the world, Stanford prison experiment, stem cell, Steve Jobs, Steve Wozniak, Stewart Brand, stock buybacks, super pumped, TaskRabbit, tech bro, tech worker, TechCrunch disrupt, TED Talk, telemarketer, Tesla Model S, Thomas Davenport, Tony Hsieh, Toyota Production System, traveling salesman, Travis Kalanick, tulip mania, Uber and Lyft, Uber for X, uber lyft, universal basic income, web application, WeWork, Whole Earth Catalog, work culture , workplace surveillance , Y Combinator, young professional, Zenefits

Bentham called this the panopticon, from Greek roots meaning, roughly, “to see all.” The idea didn’t really fly as a way to build prisons, but it is often used as a metaphor about power and control in modern society, most notably by French philosopher Michel Foucault. Researchers who study workplace surveillance often cite Foucault’s work when they discuss the “panoptic effect” that surveillance exerts on employees. Today electronic surveillance at work has become nearly ubiquitous and is enabled by an array of powerful tools. “Electronic performance monitoring” systems track punctuality, break time, idle time—pretty much everything you do at work.

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Accessed May 31, 2018. https://www.amanet.org/training/articles/the-latest-on-workplace-monitoring-and-surveillance.aspx. Associated Press in London. “Millions of Voiceprints Quietly Being Harvested as Latest Identification Tool.” Guardian, October 13, 2014. https://www.theguardian.com/technology/2014/oct/13/millions-of-voiceprints-quietly-being-harvested-as-latest-identification-tool. Ball, Kirstie. “Workplace Surveillance: An Overview.” Labor History 51, no. 1 (2010): 87–106. https://doi.org/10.1080/00236561003654776. Beyer, Elizabeth. “Why One-Third of American Working-Age Men Could Be Displaced by Robots.” MarketWatch, May 14, 2018. https://www.marketwatch.com/story/why-one-third-of-american-working-age-men-could-be-displaced-by-robots-2018-05-14.

Uberland: How Algorithms Are Rewriting the Rules of Work by Alex Rosenblat

"Susan Fowler" uber, Affordable Care Act / Obamacare, Airbnb, algorithmic management, Amazon Mechanical Turk, autonomous vehicles, barriers to entry, basic income, big-box store, bike sharing, Black Lives Matter, business logic, call centre, cashless society, Cass Sunstein, choice architecture, cognitive load, collaborative economy, collective bargaining, creative destruction, crowdsourcing, data science, death from overwork, digital divide, disinformation, disruptive innovation, don't be evil, Donald Trump, driverless car, emotional labour, en.wikipedia.org, fake news, future of work, gender pay gap, gig economy, Google Chrome, Greyball, income inequality, independent contractor, information asymmetry, information security, Jaron Lanier, Jessica Bruder, job automation, job satisfaction, Lyft, marginal employment, Mark Zuckerberg, move fast and break things, Network effects, new economy, obamacare, performance metric, Peter Thiel, price discrimination, proprietary trading, Ralph Waldo Emerson, regulatory arbitrage, ride hailing / ride sharing, Salesforce, self-driving car, sharing economy, side hustle, Silicon Valley, Silicon Valley ideology, Skype, social software, SoftBank, stealth mode startup, Steve Jobs, strikebreaker, TaskRabbit, technological determinism, Tim Cook: Apple, transportation-network company, Travis Kalanick, Uber and Lyft, Uber for X, uber lyft, union organizing, universal basic income, urban planning, Wolfgang Streeck, work culture , workplace surveillance , Yochai Benkler, Zipcar

Uber does track driver behavior, such as through the rating system and, more recently, through telematics (how drivers brake, accelerate, and speed).3 It’s not a stretch for drivers to presume that the boss is listening and watching too. By trying to track driver movements in granular detail, from the shakiness of their phones to their passenger-sourced ratings for each trip, Uber employs a type of workplace surveillance that contradicts its claims that it has a “hands off” management style. For example, the app displays a safe-driving report with two categories, Smooth Breaks and Smooth Accelerations. One driver had smooth breaks 219/264 times, and the app displayed the message “Several harsh breaks detected.”

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Lawrence Mishel, “Uber and the Labor Market: Uber Drivers’ Compensation, Wages, and the Scale of Uber and the Gig Economy,” Economic Policy Institute, May 15, 2018, www.epi.org/publication/uber-and-the-labor-market-uber-drivers-compensation-wages-and-the-scale-of-uber-and-the-gig-economy/ 32. Kate Conger, “In Letter, Uber Said Drivers Didn’t Make Advertised Earnings due to Their ‘Choices.’” Gizmodo, December 21, 2017, https://gizmodo.com/in-letter-uber-said-drivers-didnt-make-advertised-earn-1820928444. 33. For further research into workplace surveillance and how this dynamic intersects with the work of being an independent driver in the trucking industry, see Karen Levy, “The Automation of Compliance: Techno-Legal Regulation in the United States Trucking Industry” (unpublished manuscript, 2014). 34. David C. Shonka and Katherine Worthman, “Complaint for Permanent Injunction and Other Equitable Relief,” Federal Trade Commission v.

Can't Even: How Millennials Became the Burnout Generation by Anne Helen Petersen

Affordable Care Act / Obamacare, Airbnb, Amazon Mechanical Turk, American ideology, big-box store, Cal Newport, call centre, cognitive load, collective bargaining, COVID-19, David Brooks, death from overwork, delayed gratification, do what you love, Donald Trump, financial independence, future of work, gamification, gig economy, Gordon Gekko, helicopter parent, imposter syndrome, Inbox Zero, independent contractor, Jeff Bezos, job satisfaction, karōshi / gwarosa / guolaosi, knowledge economy, knowledge worker, late capitalism, longitudinal study, Lyft, Mark Zuckerberg, McMansion, Minecraft, move fast and break things, precariat, remote working, ride hailing / ride sharing, Ronald Reagan, school choice, sharing economy, side hustle, Silicon Valley, Silicon Valley ideology, Skype, Snapchat, Steve Jobs, TaskRabbit, TikTok, uber lyft, unpaid internship, upwardly mobile, urban planning, Vanguard fund, work culture , working poor, workplace surveillance

—CATE, FREELANCE FILM CRITIC, LOS ANGELES YOU CAN TALK ABOUT THE FISSURED WORKPLACE IN AN abstract way, moving workers from one company to a subcompany like figurines in a tabletop game. But fissuring affects workers on a practical level, with effects that can be loosely divided into the rise and glorification of overwork, the spread and normalization of workplace surveillance, and the fetishization of freelance flexibility. Each of these trends contributes to burnout in its own noxious way. But the end result is the same: They make the everyday experience of work, across the income spectrum, undeniably and unceasingly shitty. The Rise of Overwork The American overwork ethic has become so standardized that there’s no feeling of before or after: It’s just how it is, how it always will be.

…

But in the moment, those promises made it difficult to protest anything, and made me eager to please and accept his surveillance.” This sort of monitoring is often soft-sold in the name of efficiency or happens so incrementally that employees have few avenues for resistance. “Your employer controls your livelihood,” Ben Waber, an MIT scientist who’s studied workplace surveillance, explains. “And if they say ‘give me this data,’ it’s very hard to say no.”12 When there are so few options for stable employment, you don’t get to decide whether or not you want to be surveilled. You just figure out how to manage the suffering it creates. There’s significant evidence that the more surveilled—and less trusted—you feel, the less productive you are.

You've Been Played: How Corporations, Governments, and Schools Use Games to Control Us All by Adrian Hon

"hyperreality Baudrillard"~20 OR "Baudrillard hyperreality", 4chan, Adam Curtis, Adrian Hon, Airbnb, Amazon Mechanical Turk, Amazon Web Services, Astronomia nova, augmented reality, barriers to entry, Bellingcat, Big Tech, bitcoin, bread and circuses, British Empire, buy and hold, call centre, computer vision, conceptual framework, contact tracing, coronavirus, corporate governance, COVID-19, crowdsourcing, cryptocurrency, David Graeber, David Sedaris, deep learning, delayed gratification, democratizing finance, deplatforming, disinformation, disintermediation, Dogecoin, electronic logging device, Elon Musk, en.wikipedia.org, Ethereum, fake news, fiat currency, Filter Bubble, Frederick Winslow Taylor, fulfillment center, Galaxy Zoo, game design, gamification, George Floyd, gig economy, GitHub removed activity streaks, Google Glasses, Hacker News, Hans Moravec, Ian Bogost, independent contractor, index fund, informal economy, Jeff Bezos, job automation, jobs below the API, Johannes Kepler, Kevin Kelly, Kevin Roose, Kickstarter, Kiva Systems, knowledge worker, Lewis Mumford, lifelogging, linked data, lockdown, longitudinal study, loss aversion, LuLaRoe, Lyft, Marshall McLuhan, megaproject, meme stock, meta-analysis, Minecraft, moral panic, multilevel marketing, non-fungible token, Ocado, Oculus Rift, One Laptop per Child (OLPC), orbital mechanics / astrodynamics, Parler "social media", passive income, payment for order flow, prisoner's dilemma, QAnon, QR code, quantitative trading / quantitative finance, r/findbostonbombers, replication crisis, ride hailing / ride sharing, Robinhood: mobile stock trading app, Ronald Coase, Rubik’s Cube, Salesforce, Satoshi Nakamoto, scientific management, shareholder value, sharing economy, short selling, short squeeze, Silicon Valley, SimCity, Skinner box, spinning jenny, Stanford marshmallow experiment, Steve Jobs, Stewart Brand, TED Talk, The Nature of the Firm, the scientific method, TikTok, Tragedy of the Commons, transaction costs, Twitter Arab Spring, Tyler Cowen, Uber and Lyft, uber lyft, urban planning, warehouse robotics, Whole Earth Catalog, why are manhole covers round?, workplace surveillance

Jared Spataro, “Power Your Digital Transformation with Insights from Microsoft Productivity Score,” Microsoft 365, October 29, 2020, www.microsoft.com/en-us/microsoft-365/blog/2020/10/29/power-your-digital-transformation-with-insights-from-microsoft-productivity-score; Alyse Stanley, “Microsoft’s Creepy New ‘Productivity Score’ Gamifies Workplace Surveillance,” Gizmodo, November 26, 2020, https://gizmodo.com/microsofts-creepy-new-productivity-score-gamifies-workp-1845763063. 51. “Did He Really Say That?” Ask MetaFilter, February 18, 2009, https://ask.metafilter.com/114578/Did-he-really-say-that#1645. 52. Isobel Asher Hamilton, “Microsoft’s New ‘Productivity Score’ Lets Your Boss Track How Much You Use Email, Teams, and Even Whether You Turn Your Camera on During Meetings,” Business Insider, November 26, 2020, www.businessinsider.com/microsofts-productivity-score-tool-invades-employee-privacy-2020-11. 53.

…

Isobel Asher Hamilton, “Microsoft’s New ‘Productivity Score’ Lets Your Boss Track How Much You Use Email, Teams, and Even Whether You Turn Your Camera on During Meetings,” Business Insider, November 26, 2020, www.businessinsider.com/microsofts-productivity-score-tool-invades-employee-privacy-2020-11. 53. Wolfie Christl (@WolfieChristl), “Esoteric metrics based on analyzing extensive data about employee activities has been mostly the domain of fringe software vendors. Now it’s built into MS 365. A new feature to calculate ‘productivity scores’ turns Microsoft 365 into an full-fledged workplace surveillance tool,” Twitter, November 24, 2020, https://twitter.com/WolfieChristl/status/1331221942850949121?s=20; Todd Bishop, “Microsoft Will Remove User Names from ‘Productivity Score’ Feature After Privacy Backlash,” GeekWire, December 1, 2020, www.geekwire.com/2020/microsoft-will-remove-user-names-productivity-score-feature-privacy-backlash. 54.

Leadership by Algorithm: Who Leads and Who Follows in the AI Era? by David de Cremer

"Friedman doctrine" OR "shareholder theory", algorithmic bias, algorithmic management, AlphaGo, bitcoin, blockchain, business climate, business process, Computing Machinery and Intelligence, corporate governance, data is not the new oil, data science, deep learning, DeepMind, Donald Trump, Elon Musk, fake news, future of work, job automation, Kevin Kelly, Mark Zuckerberg, meta-analysis, Norbert Wiener, pattern recognition, Peter Thiel, race to the bottom, robotic process automation, Salesforce, scientific management, shareholder value, Silicon Valley, Social Responsibility of Business Is to Increase Its Profits, Stephen Hawking, The Future of Employment, Turing test, work culture , workplace surveillance , zero-sum game

-C. (1997). ‘Artificial intelligence and human decision making.’ European Journal of Operational Research, 99(1), 3-25. 101 Russel, S.J., & Norvig, P. (2016). ‘Artificial intelligence: A modern approach.’ Pearson Education Limited. 102 Rosenblat, A., Kneese, T., & Boyd, D. (2014). ‘Workplace surveillance.’ Data & Society Working Paper. New York: Data & Society Research Institute. 103 Volini, E., Schwartz, J., Roy, I., Hauptmann, M., Van Durme, Y., Denny, B., & Bersin, J. (2019). ‘Organizational performance: It’s a team sport.’ Deloitte report, 2019 Global Human Capital Trends. April 11.

The Numerati by Stephen Baker

Berlin Wall, Black Swan, business process, call centre, correlation does not imply causation, Drosophila, full employment, illegal immigration, index card, information security, Isaac Newton, job automation, job satisfaction, junk bonds, McMansion, Myron Scholes, natural language processing, off-the-grid, PageRank, personalized medicine, recommendation engine, RFID, Silicon Valley, Skype, statistical model, surveillance capitalism, Watson beat the top human players on Jeopardy!, workplace surveillance

Then they would redeploy their offerings to draw customers off the beaten paths. But that approach is a tad slow for the Numerati. Ghani and his team have another idea. As we walk around the Accenture office, cameras hanging from the ceiling are tracking our every move. There are about 40 of them, Ghani says matter-of-factly. From my perspective, it's insidious workplace surveillance. With this kind of spy network installed in my skyscraper offices in New York, I think I'd find myself rationing my trips to the bathroom. But Ghani and his colleagues view the cameras as just one more experiment, this one to track workers and customers. The Accenture workers are offering themselves as specimens, and they don't seem to mind a bit.

Everything for Everyone: The Radical Tradition That Is Shaping the Next Economy by Nathan Schneider

1960s counterculture, Aaron Swartz, Adam Curtis, Affordable Care Act / Obamacare, Airbnb, altcoin, Amazon Mechanical Turk, antiwork, back-to-the-land, basic income, Berlin Wall, Bernie Sanders, bitcoin, Black Lives Matter, blockchain, Brewster Kahle, Burning Man, Capital in the Twenty-First Century by Thomas Piketty, carbon footprint, carbon tax, Clayton Christensen, collaborative economy, collective bargaining, commons-based peer production, Community Supported Agriculture, corporate governance, creative destruction, crowdsourcing, cryptocurrency, Debian, degrowth, disruptive innovation, do-ocracy, Donald Knuth, Donald Trump, Edward Snowden, Elon Musk, emotional labour, Ethereum, ethereum blockchain, Evgeny Morozov, Fairphone, Food sovereignty, four colour theorem, future of work, Gabriella Coleman, gentrification, gig economy, Google bus, holacracy, hydraulic fracturing, initial coin offering, intentional community, Internet Archive, Jeff Bezos, Jeremy Corbyn, jimmy wales, John Perry Barlow, joint-stock company, Joseph Schumpeter, Julian Assange, Kevin Roose, Kickstarter, low interest rates, Lyft, M-Pesa, Marc Andreessen, Mark Zuckerberg, Marshall McLuhan, mass immigration, means of production, Money creation, multi-sided market, Murray Bookchin, new economy, offshore financial centre, old-boy network, Peter H. Diamandis: Planetary Resources, Pier Paolo Pasolini, post-work, precariat, premature optimization, pre–internet, profit motive, race to the bottom, Richard Florida, Richard Stallman, ride hailing / ride sharing, Rutger Bregman, Salesforce, Sam Altman, Satoshi Nakamoto, self-driving car, shareholder value, sharing economy, Silicon Valley, Slavoj Žižek, smart contracts, Steve Bannon, Steve Jobs, Steve Wozniak, Stewart Brand, surveillance capitalism, tech worker, TED Talk, transaction costs, Turing test, Uber and Lyft, uber lyft, underbanked, undersea cable, universal basic income, Upton Sinclair, Vanguard fund, Vitalik Buterin, W. E. B. Du Bois, white flight, Whole Earth Catalog, WikiLeaks, women in the workforce, working poor, workplace surveillance , Y Combinator, Y2K, Zipcar

On technological unemployment, see a summary in James Surowiecki, “Robopocalypse Not,” Wired (September 2017); on employment and inequality, see (among many other studies) Michael Förster and Horacio Levy, United States: Tackling High Inequalities, Creating Opportunities for All (OECD, 2014); on workplace surveillance, see Esther Kaplan, “The Spy Who Fired Me,” Harper’s (March 2015); on human computerization, see Brett M. Frischmann, “Human-Focused Turing Tests: A Framework for Judging Nudging and Techno-Social Engineering of Human Beings,” Cardozo Legal Studies Research Paper no. 441 (2014). 22. Community Purchasing Alliance, 2016 Annual Report (February 2017).

Essential: How the Pandemic Transformed the Long Fight for Worker Justice by Jamie K. McCallum

Affordable Care Act / Obamacare, American Legislative Exchange Council, Anthropocene, antiwork, Bear Stearns, Bernie Sanders, Black Lives Matter, carbon tax, cognitive dissonance, collective bargaining, company town, coronavirus, COVID-19, death from overwork, defund the police, deindustrialization, deskilling, Donald Trump, Elon Musk, future of work, George Floyd, gig economy, global pandemic, global supply chain, Great Leap Forward, green new deal, housing crisis, income inequality, independent contractor, invisible hand, Jeff Bezos, job automation, karōshi / gwarosa / guolaosi, labor-force participation, laissez-faire capitalism, lockdown, Loma Prieta earthquake, low-wage service sector, Lyft, manufacturing employment, market fundamentalism, minimum wage unemployment, moral hazard, Naomi Klein, occupational segregation, post-work, QR code, race to the bottom, remote working, rewilding, ride hailing / ride sharing, side hustle, single-payer health, social distancing, stock buybacks, strikebreaker, subprime mortgage crisis, TaskRabbit, The Great Resignation, the strength of weak ties, trade route, Triangle Shirtwaist Factory, Uber and Lyft, uber lyft, union organizing, Upton Sinclair, women in the workforce, working poor, workplace surveillance , Works Progress Administration, zoonotic diseases

About half (49 percent) of new teleworkers reported greater flexibility in how they put in their hours, while just over one-third said telework made juggling work with family responsibilities easier. They didn’t even miss their coworkers: 65 percent said virtual communication tools were “a good substitute” for in-person interaction with colleagues. Zoom fatigue, perhaps, was overblown.26 There was indeed an expanded workplace surveillance state, but most people never knew their bosses were watching.27 More than half of those with jobs that can be done remotely say they’d like to continue working this way.28 (The situation was less sanguine for those who had young children home from school during the pandemic. Most working parents claimed getting work done was hard, compared with workers without children.)29 Occupation dictated the ability to work from home: only about 4 percent of frontline workers have the option to telecommute, and the vast majority of those are highly paid medical professionals.

New Laws of Robotics: Defending Human Expertise in the Age of AI by Frank Pasquale

affirmative action, Affordable Care Act / Obamacare, Airbnb, algorithmic bias, Amazon Mechanical Turk, Anthropocene, augmented reality, Automated Insights, autonomous vehicles, basic income, battle of ideas, Bernie Sanders, Big Tech, Bill Joy: nanobots, bitcoin, blockchain, Brexit referendum, call centre, Cambridge Analytica, carbon tax, citizen journalism, Clayton Christensen, collective bargaining, commoditize, computer vision, conceptual framework, contact tracing, coronavirus, corporate social responsibility, correlation does not imply causation, COVID-19, critical race theory, cryptocurrency, data is the new oil, data science, decarbonisation, deep learning, deepfake, deskilling, digital divide, digital twin, disinformation, disruptive innovation, don't be evil, Donald Trump, Douglas Engelbart, driverless car, effective altruism, Elon Musk, en.wikipedia.org, Erik Brynjolfsson, Evgeny Morozov, fake news, Filter Bubble, finite state, Flash crash, future of work, gamification, general purpose technology, Google Chrome, Google Glasses, Great Leap Forward, green new deal, guns versus butter model, Hans Moravec, high net worth, hiring and firing, holacracy, Ian Bogost, independent contractor, informal economy, information asymmetry, information retrieval, interchangeable parts, invisible hand, James Bridle, Jaron Lanier, job automation, John Markoff, Joi Ito, Khan Academy, knowledge economy, late capitalism, lockdown, machine readable, Marc Andreessen, Mark Zuckerberg, means of production, medical malpractice, megaproject, meta-analysis, military-industrial complex, Modern Monetary Theory, Money creation, move fast and break things, mutually assured destruction, natural language processing, new economy, Nicholas Carr, Nick Bostrom, Norbert Wiener, nuclear winter, obamacare, One Laptop per Child (OLPC), open immigration, OpenAI, opioid epidemic / opioid crisis, paperclip maximiser, paradox of thrift, pattern recognition, payday loans, personalized medicine, Peter Singer: altruism, Philip Mirowski, pink-collar, plutocrats, post-truth, pre–internet, profit motive, public intellectual, QR code, quantitative easing, race to the bottom, RAND corporation, Ray Kurzweil, recommendation engine, regulatory arbitrage, Robert Shiller, Rodney Brooks, Ronald Reagan, self-driving car, sentiment analysis, Shoshana Zuboff, Silicon Valley, Singularitarianism, smart cities, smart contracts, software is eating the world, South China Sea, Steve Bannon, Strategic Defense Initiative, surveillance capitalism, Susan Wojcicki, tacit knowledge, TaskRabbit, technological solutionism, technoutopianism, TED Talk, telepresence, telerobotics, The Future of Employment, The Turner Diaries, Therac-25, Thorstein Veblen, too big to fail, Turing test, universal basic income, unorthodox policies, wage slave, Watson beat the top human players on Jeopardy!, working poor, workplace surveillance , Works Progress Administration, zero day

For an example, see Jessica Leber, “This New Kind of Credit Score Is All Based on How You Use Your Cell Phone,” Fast Company, April 27, 2016, https://www.fastcompany.com/3058725/this-new-kind-of-credit-score-is-all-based-on-how-you-use-your-cellphone, which discusses the assurances of Equifax that their privacy and data security practices were appropriate. 62. ACLU of California, “Metadata: Piecing Together a Privacy Solution,” February 2014, https://www.aclunc.org/sites/default/files/Metadata%20report%20FINAL%202%2021%2014%20cover%20%2B%20inside%20for%20web%20%283%29.pdf. 63. Ajunwa, Crawford, and Schultz, “Limitless Workplace Surveillance.” 64. Shoshana Zuboff, The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power (New York: PublicAffairs, 2019). 65. Davis Polk, “Time to Get Serious about Microchipping Employees and Biometric Privacy Laws,” Law Fuel, February 14, 2019, http://www.lawfuel.com/blog/time-to-get-serious-about-microchipping-employees-and-biometric-privacy-laws/. 66.

Arriving Today: From Factory to Front Door -- Why Everything Has Changed About How and What We Buy by Christopher Mims

air freight, Airbnb, Amazon Robotics, Amazon Web Services, Apollo 11, augmented reality, autonomous vehicles, big-box store, blue-collar work, Boeing 747, book scanning, business logic, business process, call centre, cloud computing, company town, coronavirus, cotton gin, COVID-19, creative destruction, data science, Dava Sobel, deep learning, dematerialisation, deskilling, digital twin, Donald Trump, easy for humans, difficult for computers, electronic logging device, Elon Musk, Frederick Winslow Taylor, fulfillment center, gentrification, gig economy, global pandemic, global supply chain, guest worker program, Hans Moravec, heat death of the universe, hive mind, Hyperloop, immigration reform, income inequality, independent contractor, industrial robot, interchangeable parts, intermodal, inventory management, Jacquard loom, Jeff Bezos, Jessica Bruder, job automation, John Maynard Keynes: Economic Possibilities for our Grandchildren, Joseph Schumpeter, Kaizen: continuous improvement, Kanban, Kiva Systems, level 1 cache, Lewis Mumford, lockdown, lone genius, Lyft, machine readable, Malacca Straits, Mark Zuckerberg, market bubble, minimum wage unemployment, Nomadland, Ocado, operation paperclip, Panamax, Pearl River Delta, planetary scale, pneumatic tube, polynesian navigation, post-Panamax, random stow, ride hailing / ride sharing, robot derives from the Czech word robota Czech, meaning slave, Rodney Brooks, rubber-tired gantry crane, scientific management, self-driving car, sensor fusion, Shenzhen special economic zone , Shoshana Zuboff, Silicon Valley, six sigma, skunkworks, social distancing, South China Sea, special economic zone, spinning jenny, standardized shipping container, Steve Jobs, supply-chain management, surveillance capitalism, TED Talk, the scientific method, Tim Cook: Apple, Toyota Production System, traveling salesman, Turing test, two-sided market, Uber and Lyft, Uber for X, uber lyft, Upton Sinclair, vertical integration, warehouse automation, warehouse robotics, workplace surveillance

You’ll also find a (hopefully) accessible explanation of the “thinking” process of the AI (artificial intelligence) that drives an autonomous vehicle. You’ll learn why automated warehouses are like microchips that process stuff instead of bits, and how the two were designed with the same principles in mind. You will be introduced to “Bezosism,” that braiding together of management practices, AI, workplace surveillance, robots, and hard automation that is the engine of Amazon’s success, and possibly the future of all low-skilled labor. You will come to understand how its antecedent, “Taylorism,” disappeared from our history books because it became the water in which we swim—the dominant ideology of the modern world and the root of all attempts at increasing productivity, both at work and at home.

The Job: The Future of Work in the Modern Era by Ellen Ruppel Shell

"Friedman doctrine" OR "shareholder theory", 3D printing, Abraham Maslow, affirmative action, Affordable Care Act / Obamacare, Airbnb, airport security, Albert Einstein, AlphaGo, Amazon Mechanical Turk, basic income, Baxter: Rethink Robotics, big-box store, blue-collar work, Buckminster Fuller, call centre, Capital in the Twenty-First Century by Thomas Piketty, Clayton Christensen, cloud computing, collective bargaining, company town, computer vision, corporate governance, corporate social responsibility, creative destruction, crowdsourcing, data science, deskilling, digital divide, disruptive innovation, do what you love, Donald Trump, Downton Abbey, Elon Musk, emotional labour, Erik Brynjolfsson, factory automation, follow your passion, Frederick Winslow Taylor, future of work, game design, gamification, gentrification, glass ceiling, Glass-Steagall Act, hiring and firing, human-factors engineering, immigration reform, income inequality, independent contractor, industrial research laboratory, industrial robot, invisible hand, It's morning again in America, Jeff Bezos, Jessica Bruder, job automation, job satisfaction, John Elkington, John Markoff, John Maynard Keynes: Economic Possibilities for our Grandchildren, Joseph Schumpeter, Kickstarter, knowledge economy, knowledge worker, Kodak vs Instagram, labor-force participation, low skilled workers, Lyft, manufacturing employment, Marc Andreessen, Mark Zuckerberg, means of production, move fast and break things, new economy, Norbert Wiener, obamacare, offshore financial centre, Paul Samuelson, precariat, Quicken Loans, Ralph Waldo Emerson, risk tolerance, Robert Gordon, Robert Shiller, Rodney Brooks, Ronald Reagan, scientific management, Second Machine Age, self-driving car, shareholder value, sharing economy, Silicon Valley, Snapchat, Steve Jobs, stock buybacks, TED Talk, The Chicago School, The Theory of the Leisure Class by Thorstein Veblen, Thomas L Friedman, Thorstein Veblen, Tim Cook: Apple, Uber and Lyft, uber lyft, universal basic income, urban renewal, Wayback Machine, WeWork, white picket fence, working poor, workplace surveillance , Y Combinator, young professional, zero-sum game

Nearly every study of the practice suggests that surveillance vastly increases workplace stress, promotes worker alienation, lowers job satisfaction, and conveys the perception that the quantity of work one generates is more important than its quality. And there are other, equally damaging drawbacks. In a recent analysis aptly entitled “Watching Me Watching You,” British anthropologists Michael Fischer and Sally Applin conclude that as commonly construed, workplace surveillance creates “a culture where…people more often alter their behavior to suit machines and work with them, rather than the other way around, and…this has eroded conceptions of agency.” That is, the constant surveillance of employees diminishes their capacity to operate as independent thinkers and actors.

Work Won't Love You Back: How Devotion to Our Jobs Keeps Us Exploited, Exhausted, and Alone by Sarah Jaffe

Ada Lovelace, air traffic controllers' union, Amazon Mechanical Turk, antiwork, barriers to entry, basic income, Bernie Sanders, Big Tech, big-box store, Black Lives Matter, blue-collar work, Boris Johnson, call centre, capitalist realism, Charles Babbage, collective bargaining, coronavirus, COVID-19, deindustrialization, delayed gratification, dematerialisation, desegregation, deskilling, do what you love, Donald Trump, Elon Musk, emotional labour, feminist movement, Ferguson, Missouri, financial independence, Frederick Winslow Taylor, fulfillment center, future of work, gamification, gender pay gap, gentrification, George Floyd, gig economy, global pandemic, Grace Hopper, green new deal, hiring and firing, illegal immigration, immigration reform, informal economy, job automation, job satisfaction, job-hopping, knowledge economy, knowledge worker, late capitalism, lockdown, lone genius, Lyft, Mark Zuckerberg, market fundamentalism, mass incarceration, means of production, mini-job, minimum wage unemployment, move fast and break things, Naomi Klein, new economy, oil shock, Peter Thiel, post-Fordism, post-work, precariat, profit motive, Rana Plaza, Richard Florida, Ronald Reagan, Rosa Parks, school choice, Silicon Valley, social distancing, Steve Jobs, TaskRabbit, tech billionaire, tech worker, traumatic brain injury, uber lyft, union organizing, universal basic income, unpaid internship, W. E. B. Du Bois, wages for housework, War on Poverty, WeWork, women in the workforce, work culture , workplace surveillance , Works Progress Administration

After all, the original Luddites didn’t break machines because they opposed technology, but because the technology was designed to deskill them and make them obsolete. The fun-loving tech workplace, already beginning to be stocked with foosball tables and other games to play, made the programmers feel secure that they were powerful and could never be replaced. Yet companies were already increasing their workplace surveillance, and in many cases already trying to figure out ways to break up tasks and cut into the creative freedom of the programmers. 22 These workspaces, researcher Julian Siravo pointed out, take their cues from the spaces that techies themselves created. “Hackerspaces” took inspiration from the 1960s and 1970s protest movements’ tendency to take over public or private buildings for their own use; the emerging computer culture adapted this practice from student radicals and autonomia and began to create its own spaces in the 1970s and 1980s.

The Transparent Society: Will Technology Force Us to Choose Between Privacy and Freedom? by David Brin

affirmative action, airport security, Ayatollah Khomeini, clean water, cognitive dissonance, corporate governance, data acquisition, death of newspapers, Extropian, Garrett Hardin, Howard Rheingold, illegal immigration, informal economy, information asymmetry, information security, Iridium satellite, Jaron Lanier, John Gilmore, John Markoff, John Perry Barlow, John von Neumann, Kevin Kelly, Marshall McLuhan, means of production, mutually assured destruction, Neal Stephenson, offshore financial centre, Oklahoma City bombing, open economy, packet switching, pattern recognition, pirate software, placebo effect, plutocrats, prediction markets, Ralph Nader, RAND corporation, Robert Bork, Saturday Night Live, Search for Extraterrestrial Intelligence, Steve Jobs, Steven Levy, Stewart Brand, telepresence, The Turner Diaries, Timothy McVeigh, trade route, Tragedy of the Commons, UUNET, Vannevar Bush, Vernor Vinge, Whole Earth Catalog, Whole Earth Review, workplace surveillance , Yogi Berra, zero-sum game, Zimmermann PGP

Shakespeare Shareware Shimomura, Tsutomu Shockwave Rider Signatures Simulated experience Singapore freedom vs. order in video surveillance in Singleton, Solveig Smart highways SMART satellite tracking Smith, Janna Malamud Smith, Robert Ellis Social Security number characteristics of as name threat to privacy of use as password usefulness of Society error correction in tenets of Software, piracy of Solitude, defined Soros, George Soviet Union, repression in Spammers Speaking tours Spinoza, Baruch Stack, Jack Stalin, Josef Stalking e-mail Star Trek II: Wrath of Khan Star Trek III: The Search for Spock Steganography Stephenson, Neal Sterling, Bruce Steve Jackson Games Stevens, John Paul Stock, Gregory Stock market, accountability of Stock market expert swindle Stoll, Clifford Subjective, triumph of the Subornation Supermarket discount cards Surveillance acceptance of audio of authority current uses of defense against elites engendered by ethical issues regarding future uses of mutually assured obsession with overload of radio tracking video views on workplace Surveillance dust Sweden, privacy issues in Swift, Jonathan Swire, Peter P. Switzerland, banking in T-cells, metaphor of Tag commentary Technology future of transformative power of unequal access to weaknesses of Telephone carriers, accountability off Telephone Consumer Protection Act Telephony, analog vs. digital Television, power of Teller, Edward Templeton, Brad Tenner, Edward Terror Thought experiment Three Stooges Thucydides Tibet, government in exile of Time-delayed transparency Toffler, Alvin Totalitarianism, seeds of destruction of Toxic Release Inventory Law Tracking, electronic Tradeoffs.

Blood in the Machine: The Origins of the Rebellion Against Big Tech by Brian Merchant

"World Economic Forum" Davos, Ada Lovelace, algorithmic management, Amazon Mechanical Turk, Any sufficiently advanced technology is indistinguishable from magic, autonomous vehicles, basic income, Bernie Sanders, Big Tech, big-box store, Black Lives Matter, Cambridge Analytica, Charles Babbage, ChatGPT, collective bargaining, colonial rule, commoditize, company town, computer age, computer vision, coronavirus, cotton gin, COVID-19, cryptocurrency, DALL-E, decarbonisation, deskilling, digital rights, Donald Trump, Edward Jenner, Elon Musk, Erik Brynjolfsson, factory automation, flying shuttle, Frederick Winslow Taylor, fulfillment center, full employment, future of work, George Floyd, gig economy, gigafactory, hiring and firing, hockey-stick growth, independent contractor, industrial robot, information asymmetry, Internet Archive, invisible hand, Isaac Newton, James Hargreaves, James Watt: steam engine, Jeff Bezos, Jessica Bruder, job automation, John Maynard Keynes: Economic Possibilities for our Grandchildren, John Maynard Keynes: technological unemployment, Kevin Roose, Kickstarter, Lyft, Mark Zuckerberg, Marshall McLuhan, means of production, military-industrial complex, move fast and break things, Naomi Klein, New Journalism, On the Economy of Machinery and Manufactures, OpenAI, precariat, profit motive, ride hailing / ride sharing, Sam Bankman-Fried, scientific management, Second Machine Age, self-driving car, sharing economy, Silicon Valley, sovereign wealth fund, spinning jenny, Steve Jobs, Steve Wozniak, super pumped, TaskRabbit, tech billionaire, tech bro, tech worker, techlash, technological determinism, Ted Kaczynski, The Future of Employment, The Wealth of Nations by Adam Smith, Thomas Malthus, Travis Kalanick, Uber and Lyft, uber lyft, union organizing, universal basic income, W. E. B. Du Bois, warehouse automation, warehouse robotics, working poor, workplace surveillance

When technology has eliminated or degraded a worker’s job, status, or identity; when it is hard or impossible to organize to negotiate outcomes; and when support is inaccessible—well, we might expect just about anyone to feel cornered, angry, and more apt to turn to desperate measures. Obvious? Perhaps! But you wouldn’t know it from how US policymakers have approached gig work, automation, and workplace surveillance in the twenty-first century. As in the Luddites’ day, policymakers happen to be actively benefiting from the largesse of today’s technological elite—the deep-pocketed Silicon Valley campaign donors and “job creators.” Too many leaders have turned a blind eye to the outcome; they, too, it seems, would sooner send in the National Guard than intervene in a meaningful way to stanch the bleeding.

Architects of Intelligence by Martin Ford

3D printing, agricultural Revolution, AI winter, algorithmic bias, Alignment Problem, AlphaGo, Apple II, artificial general intelligence, Asilomar, augmented reality, autonomous vehicles, backpropagation, barriers to entry, basic income, Baxter: Rethink Robotics, Bayesian statistics, Big Tech, bitcoin, Boeing 747, Boston Dynamics, business intelligence, business process, call centre, Cambridge Analytica, cloud computing, cognitive bias, Colonization of Mars, computer vision, Computing Machinery and Intelligence, correlation does not imply causation, CRISPR, crowdsourcing, DARPA: Urban Challenge, data science, deep learning, DeepMind, Demis Hassabis, deskilling, disruptive innovation, Donald Trump, Douglas Hofstadter, driverless car, Elon Musk, Erik Brynjolfsson, Ernest Rutherford, fake news, Fellow of the Royal Society, Flash crash, future of work, general purpose technology, Geoffrey Hinton, gig economy, Google X / Alphabet X, Gödel, Escher, Bach, Hans Moravec, Hans Rosling, hype cycle, ImageNet competition, income inequality, industrial research laboratory, industrial robot, information retrieval, job automation, John von Neumann, Large Hadron Collider, Law of Accelerating Returns, life extension, Loebner Prize, machine translation, Mark Zuckerberg, Mars Rover, means of production, Mitch Kapor, Mustafa Suleyman, natural language processing, new economy, Nick Bostrom, OpenAI, opioid epidemic / opioid crisis, optical character recognition, paperclip maximiser, pattern recognition, phenotype, Productivity paradox, radical life extension, Ray Kurzweil, recommendation engine, Robert Gordon, Rodney Brooks, Sam Altman, self-driving car, seminal paper, sensor fusion, sentiment analysis, Silicon Valley, smart cities, social intelligence, sparse data, speech recognition, statistical model, stealth mode startup, stem cell, Stephen Hawking, Steve Jobs, Steve Wozniak, Steven Pinker, strong AI, superintelligent machines, synthetic biology, systems thinking, Ted Kaczynski, TED Talk, The Rise and Fall of American Growth, theory of mind, Thomas Bayes, Travis Kalanick, Turing test, universal basic income, Wall-E, Watson beat the top human players on Jeopardy!, women in the workforce, working-age population, workplace surveillance , zero-sum game, Zipcar

It’s easy to think of things that people might find disturbing about this kind of technology. For example, during a negotiation, if your system was secretly watching someone and giving the other side information about their responses, that would create an unfair advantage. Or it could be used for some form of wider workplace surveillance. Monitoring someone when they’re driving to make sure they’re attentive would probably be okay with most people, but they might feel very different about the idea of your system watching an office worker sitting in front of a computer. How do you address those concerns? RANA EL KALIOUBY: There’s a little history lesson here about when Rosalind, myself, and our first employee met around Rosalind’s kitchen table and we were thinking: Affectiva is going to get tested, so what are our boundaries and what’s non-negotiable?