Online banking websites like to re-implement e-mail, so they can make it secure. Unfortunately, they're not very good at it. Here is an example, Bank of America adds '=' throughout the message, sometimes in the middle of words. It is clearly wrong, and makes the message harder to read.
I looked at the source of the web page, it is quoted-printable.
Dear Valued Customer,
Thank you for your inquiry dated 8/17/10 regarding your W-8. Your concerns =
are very important to us and we will be happy to assist you.
Please be advised you will need to fill out a W-8 form so that we may have =
it on file. We have submitted a request to send you a W-8 form and will arr=
ive within five business days to the address we have on file for you. We ap=
ologize for the difficulties that you have experienced with your account.=
We value you as a customer and appreciate your business. If we may be of fu=
rther assistance, please contact us again by e-mail. Thank you for choosing=
Bank of America.
Sincerely,
Veronica Garcia
Bank of America
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