Google Hangouts

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pages: 288 words: 66,996

Travel While You Work: The Ultimate Guide to Running a Business From Anywhere by Mish Slade

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Airbnb, Atul Gawande, business process, Checklist Manifesto, cloud computing, crowdsourcing, Firefox, Google Chrome, Google Hangouts, Inbox Zero, job automation, Lyft, remote working, side project, Skype, speech recognition

You all end up in a video conference "room" together, although it's possible to switch off the video if you prefer. And that's about it! The limitations with Appear.in are related to its functionality: there's not much else you can do with it besides that which I've already mentioned. (Although you can do screen sharing if you install an extension.) But the quality is fantastic – far, far better than Skype or Google Hangouts – and it's extremely easy to use. Screen sharing To share your screen with members of your team, you can use Skype, Google Hangouts, Zoom or Appear.in – all mentioned in the previous section. Alternatively, you could use dedicated screen-sharing software like Screenleap (www.worktravel.co/screenleap) – which is more of a standalone tool that doesn't offer any other features. Giving tutorials and training Unlike in an office, you can't gather your team around a computer as you show them how to do something.

But what if your client isn't on Skype, or doesn't know how to use it? That's fine: with a Skype To Go number, you also get an "Access Number" that works like a regular calling card number. When you call your Access Number, you can dial any international number without having to set up the international number as a Skype To Go contact first. Screen sharing As mentioned earlier, Zoom has screen sharing options – and Skype and Google Hangouts offer it too. If you prefer, you can use dedicated screen-sharing software like Screenleap (www.worktravel.co/screenleap) – which is more of a standalone tool that doesn't offer any other features. Team chat software If the nature of your project means you're in constant contact and sending things back and forth to your clients, you might prefer to set up a team chat room with them – see the section called "Team chat software" in Chapter 7: Run The Best Biz for more information.

We schedule all our meetings in UTC (Coordinated Universal Time) because it seems easiest and the most logical: UTC is a universal "reference" time: your own timezone will be with reference to UTC. For example, New York during daylight savings is "UTC -4" (UTC minus four hours) and "UTC -5" during the rest of the year. UTC time is the same worldwide and doesn't vary regarding the timezone or daylight saving time. Tools for having phone calls Skype and Google Hangouts are the default go-to options for international phone calls, but the sound quality isn't great (especially for calls involving more than two people) and there are often huge delays. Recording the call (which you might want to do) isn't a cinch either. Here are a couple of alternatives: Zoom Zoom (www.worktravel.co/zoom) is a web and video conferencing service. The sound quality is superb – even for calls with lots of people.

 

pages: 368 words: 96,825

Bold: How to Go Big, Create Wealth and Impact the World by Peter H. Diamandis, Steven Kotler

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3D printing, additive manufacturing, Airbnb, Amazon Mechanical Turk, Amazon Web Services, augmented reality, autonomous vehicles, cloud computing, crowdsourcing, Daniel Kahneman / Amos Tversky, dematerialisation, deskilling, Elon Musk, en.wikipedia.org, Exxon Valdez, fear of failure, Firefox, Galaxy Zoo, Google Glasses, Google Hangouts, Google X / Alphabet X, gravity well, industrial robot, Internet of things, Jeff Bezos, John Harrison: Longitude, Jono Bacon, Just-in-time delivery, Kickstarter, Kodak vs Instagram, Law of Accelerating Returns, Lean Startup, life extension, loss aversion, Louis Pasteur, Mahatma Gandhi, Mark Zuckerberg, Mars Rover, meta analysis, meta-analysis, microbiome, minimum viable product, move fast and break things, Narrative Science, Netflix Prize, Network effects, Oculus Rift, optical character recognition, packet switching, PageRank, pattern recognition, performance metric, Peter H. Diamandis: Planetary Resources, Peter Thiel, pre–internet, Ray Kurzweil, recommendation engine, Richard Feynman, Richard Feynman, ride hailing / ride sharing, risk tolerance, rolodex, self-driving car, sentiment analysis, shareholder value, Silicon Valley, Silicon Valley startup, skunkworks, Skype, smart grid, stem cell, Stephen Hawking, Steve Jobs, Steven Levy, Stewart Brand, technoutopianism, telepresence, telepresence robot, Turing test, urban renewal, web application, X Prize, Y Combinator

Please note: for some, nondisclosure agreements may be required. 3. We’ll invite you to an exclusive, interactive Google Hangout with our cochairman and cofounder Peter H. Diamandis to bring you into the fold and provide you with a confidential briefing. End of Planetary Transmission. Chris Lewicki President & Chief Asteroid Miner As you can see, we kept the details, names, and dates of the campaign a secret. Thousands of responses poured into our database. We asked them to fill out a questionnaire estimating how much time they could volunteer each week and how big an email list, Google+, Facebook, and Twitter following they had. We filtered these down to about five hundred names, then invited each to an exclusive Google Hangout for a “confidential briefing.” Part of this was about engaging our fans, but equally important was that we tested the idea of a crowdfunded telescope on them.

You never know who is going to stumble upon your material, get inspired, and join your team. Technology Manager. Crowdfunding requires a bit of digital dexterity. The technology manager should be part IT guy, part web developer, and part videographer. He or she should be familiar with best practices in technology management. For ARKYD, our technology manager built the Kickstarter website, edited video, set up live streams and Google Hangouts, coordinated audiovisual equipment at live events, and helped integrate solutions across different platforms. Public Relations Manager (optional). As mentioned, Eric Migicovsky had to hire an external PR team when his campaign went viral and the media came calling.23 Some projects are focused on niche markets and won’t generate this much press. However, if you desire to raise a large amount of money, you need to reach a large number of people.

., 15, 17, 18, 19, 20, 21 structure of, 21 see also entrepreneurs, exponential; specific exponential entrepreneurs and organizations Exponential Organizations (ExO) (Ismail), xiv, 15 extrinsic rewards, 78, 79 Exxon Valdez, 250 FAA (Federal Aviation Administration), 110, 111, 261 Facebook, 14, 16, 88, 128, 173, 182, 185, 190, 195, 196, 202, 212, 213, 217, 218, 224, 233, 234, 236, 241 facial recognition software, 58 Fairchild Semiconductor, 4 Falcon launchers, 97, 119, 122, 123 false wins, 268, 269, 271 Fast Company, 5, 248 Favreau, Jon, 117 feedback, feedback loops, 28, 77, 83, 84, 120, 176, 180 in crowdfunding campaigns, 176, 180, 182, 185, 190, 199, 200, 202, 209–10 triggering flow with, 86, 87, 90–91, 92 Festo, 61 FeverBee (blog), 233 Feynman, Richard, 268, 271 Firefox Web browser, 11 first principles, 116, 120–21, 122, 126 Fiverr, 157 fixed-funding campaigns, 185–86, 206 “flash prizes,” 250 Flickr, 14 flow, 85–94, 109, 278 creative triggers of, 87, 93 definition of, 86 environmental triggers of, 87, 88–89 psychological triggers of, 87, 89–91, 92 social triggers of, 87, 91–93 Flow Genome Project, xiii, 87, 278 Foldit, 145 Forbes, 125 Ford, Henry, 33, 112–13 Fortune, 123 Fossil Wrist Net, 176 Foster, Richard, 14–15 Foundations (Rose), 120 Fowler, Emily, 299n Foxconn, 62 Free (Anderson), 10–11 Freelancer.com, 149–51, 156, 158, 163, 165, 195, 207 Friedman, Thomas, 150–51 Galaxy Zoo, 220–21, 228 Gartner Hype Cycle, 25–26, 25, 26, 29 Gates, Bill, 23, 53 GEICO, 227 General Electric (GE), 43, 225 General Mills, 145 Gengo.com, 145 Genius, 161 genomics, x, 63, 64–65, 66, 227 Georgia Tech, 197 geostationary satellite, 100 Germany, 55 Get a Freelancer (website), 149 Gigwalk, 159 Giovannitti, Fred, 253 Gmail, 77, 138, 163 goals, goal setting, 74–75, 78, 79, 80, 82–83, 84, 85, 87, 137 in crowdfunding campaigns, 185–87, 191 moonshots in, 81–83, 93, 98, 103, 104, 110, 245, 248 subgoals in, 103–4, 112 triggering flow with, 89–90, 92, 93 Godin, Seth, 239–40 Google, 11, 14, 47, 50, 61, 77, 80, 99, 128, 134, 135–39, 167, 195, 208, 251, 286n artificial intelligence development at, 24, 53, 58, 81, 138–39 autonomous cars of, 43–44, 44, 136, 137 eight innovation principles of, 84–85 robotics at, 139 skunk methodology used at, 81–84 thinking-at-scale strategies at, 136–38 Google Docs, 11 Google Glass, 58 Google Hangouts, 193, 202 Google Lunar XPRIZE, 139, 249 Googleplex, 134 Google+, 185, 190, 202 GoogleX, 81, 82, 83, 139 Google Zeitgeist, 136 Gossamer Condor, 263 Gou, Terry, 62 graphic designers, in crowdfunding campaigns, 193 Green, Hank, 180, 200 Grepper, Ryan, 210, 211–13 Grishin, Dmitry, 62 Grishin Robotics, 62 group flow, 91–93 Gulf Coast oil spill (2010), 250, 251, 253 Gulf of Mexico, 250, 251 hackathons, 159 hacker spaces, 62, 64 Hagel, John, III, 86, 106–7 HAL (fictional AI system), 52, 53 Hallowell, Ned, 88 Hariri, Robert, 65, 66 Harrison, John, 245, 247, 267 Hawking, Stephen, 110–12 Hawley, Todd, 100, 103, 104, 107, 114n Hayabusa mission, 97 health care, x, 245 AI’s impact on, 57, 276 behavior tracking in, 47 crowdsourcing projects in, 227, 253 medical manufacturing in, 34–35 robotics in, 62 3–D printing’s impact on, 34–35 Heath, Dan and Chip, 248 Heinlein, Robert, 114n Hendy, Barry, 12 Hendy’s law, 12 HeroX, 257–58, 262, 263, 265, 267, 269, 299n Hessel, Andrew, 63, 64 Hinton, Geoffrey, 58 Hoffman, Reid, 77, 231 Hollywood, 151–52 hosting platforms, 20–21 Howard, Jeremy, 54 Howe, Jeff, 144 Hseih, Tony, 80 Hughes, Jack, 152, 225–27, 254 Hull, Charles, 29–30, 32 Human Longevity, Inc.

 

pages: 231 words: 71,248

Shipping Greatness by Chris Vander Mey

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don't be evil, en.wikipedia.org, fudge factor, Google Chrome, Google Hangouts, Gordon Gekko, Jeff Bezos, Kickstarter, Lean Startup, minimum viable product, performance metric, recommendation engine, Skype, slashdot, sorting algorithm, Steve Jobs, Superbowl ad, web application

I eventually went to Google, and as a senior product manager I spent over five years focusing on scalability, business strategy, and the interpersonal dynamics inherent in software teams. I grew Google Pack, shipped the Google Update service used in dozens of products, and helped build the Google Apps program through mobile sync services, connectors for Microsoft Outlook, and data import tools. I launched Google’s innovative multiway video products, now featured as Google Hangouts. I even worked on Maps for a while. I saw the company grow and change, but more important, I saw successes and failures and learned more lessons about the best ways to ship software. The best leaders at Amazon and Google have a lot to teach. Remember, this business is new, so the techniques, processes, and tricks you need to ship software weren’t developed until after Windows became dominant.

On top of that, the conference-calling space was huge, and we had powerful assets in Google Voice that we could offer to users. Given this data, I argued that we should try to lead the market in low-cost unified communications for businesses. This strategy would enable us to leapfrog Skype’s older technology and undercut Microsoft’s more expensive systems in the SMB and Midmarket segments. Ultimately, you can see that Google didn’t follow this strategy, choosing instead to emphasize its social efforts and Google+ Hangouts. But you get the point. As you think about your company, customers, and competition, pay special attention to how your product will serve your customers better than the competition’s product in the long term. This is the one time in the shipping process in which it’s OK to think about competition, so revel in it! You need to think hard about the long term, because if you want your product to be a commercial success you need the differences between your product and the competition’s products to be durable.

If you’re based in California, for example, New York will only assume something was miscommunicated, get on a plane, fly to California, and complain loudly. Even the best engineering teams in Sydney and India, on the other hand, straight-up panic. They’re so far away from the States that they assume they’re misunderstood, underappreciated, and kept out of the loop. The best thing you can do to ameliorate these feelings is to overcommunicate. Use Skype, Google+ Hangouts, WebEx, and generally anything you can get your hands on to increase the quality of your communication with your remote teams. Because developers hate using telephones, reducing initiation friction is really important. One team I had at Google was split between Seattle and Mountain View. We bought small, dedicated videoconference units for each team so that we could quickly call the other team in for daily standups or random design discussions.

 

pages: 229 words: 67,869

So You've Been Publicly Shamed by Jon Ronson

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4chan, AltaVista, Berlin Wall, Broken windows theory, Burning Man, Clive Stafford Smith, cognitive dissonance, Desert Island Discs, don't be evil, Donald Trump, Google Hangouts, illegal immigration, Menlo Park, PageRank, Ralph Nader, Rosa Parks, Silicon Valley, Skype, Steve Jobs, urban planning, WikiLeaks

But my desire had taken a lot of scalps - I’d torn apart a LOT of people I couldn’t now remember - which made me suspect that it was coming from some very weird dark well, some place I really didn’t want to think about. Which was why I had to think about it. 6 DOING SOMETHING GOOD ‘I am a nobody,’ said Hank, ‘just a guy with a family and a job, a middle-America type guy.’ Hank wasn’t his real name. He’d managed to keep that aspect of himself a secret. He was talking to me via a Google Hangout from his kitchen in a suburban house in a West Coast American town I promised him I wouldn’t name. He looked frail, fidgety, the sort of man more comfortable working alone at a computer than talking to a human stranger via one. On 17 March 2013 Hank was in the audience at a conference for tech developers in Santa Clara when a stupid joke popped into his head, which he murmured to his friend, Alex.

This is why ‘forking someone’s repo’ works both as a term of flattery and also as sexual innuendo. Just in case you wanted to know. I think it is a very special sort of hell where you’re compelled to explain to a journalist some terrible throwaway joke you made ten months earlier and the journalist keeps saying, ‘I’m sorry. I still don’t get it,’ but that was the hell Hank found himself in during his Google Hangout chat with me.) Moments after making the dongle joke, Hank half noticed the woman sitting in front of them at the conference stand up, turn around, and take a photograph. Hank thought she was taking a picture of the crowd. So he looked forward, trying not to mess up her shot. It’s a little painful to look at that photograph now - knowing what was about to happen to them. Those mischievous, stupid smiles that follow in the wake of a dongle joke successfully shared would be Hank and Alex’s last smiles for a while.

‘We will meet in a public place for safety reasons,’ Adria wrote. ‘Make sure to bring along your ID for verification.’ We settled on the international check-in desks at San Francisco Airport. I was expecting someone fiercer. But when I saw her half wave at me from across the terminal she didn’t seem fierce at all. She seemed introverted and delicate, just like how Hank had come across over the Google Hangout. We found a cafe and she told me about the moment it all began for her - the moment she overheard the comment about the big dongle. ‘Have you ever had an altercation at school and you could feel the hairs rise up on your back?’ she asked me. ‘You felt fear?’ I asked. ‘Danger,’ she said. ‘Clearly my body was telling me, “You are unsafe.”’ Which was why, she said, she ‘slowly stood up, rotated from my hips, and took three photos.’

 

The Open Organization: Igniting Passion and Performance by Jim Whitehurst

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crowdsourcing, Google Hangouts, Network effects, Silicon Valley, Skype, Snapchat

All the intelligence resided in the giant computers that routed your calls. To add a new service, like call-waiting, the operator had to reprogram the central switch, an expensive and risky endeavor. Screw it up and you could bring down the whole network. Not surprisingly, innovation proceeded at a snail’s pace. Today, the web hosts hundreds of web-based communication services including Apple’s iMessage, WhatsApp, Snapchat, Kakao Talk, Google Hangout, WeChat, and Grasshopper. On Skype alone, users spend more than 2 billion minutes communicating each day. The web has also spawned thousands of special interest groups, like wrongplanet.net, a site dedicated to improving the lives of individuals with autism. The community’s eighty thousand members have posted more than 1.2 million comments on the site’s general discussion board. In many important respects, the web is a community of communities.

 

pages: 233 words: 58,561

Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp, John Zeratsky, Braden Kowitz

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23andMe, 3D printing, Airbnb, Anne Wojcicki, Google Earth, Google Hangouts, Google X / Alphabet X, self-driving car, side project, Silicon Valley, Wall-E

The three of us wanted to test an idea for video meeting software that could run in a web browser. I was only in town for a few days, so we worked as fast as we could. By the end of the visit, we had a working prototype. We emailed it to our coworkers and started using it for meetings. After a few months, the whole company was using it. (Later, a polished and improved version of that web-based app launched as Google Hangouts.) In both cases, I realized I had worked far more effectively than in my normal daily routine or in any brainstorm workshop. What was different? First, there was time to develop ideas independently, unlike the shouting and pitching in a group brainstorm. But there wasn’t too much time. Looming deadlines forced me to focus. I couldn’t afford to overthink details or get caught up in other, less important work, as I often did on regular workdays.

., 169–70 finance experts, 34 Fitbit, 171 fitness training, automated, 171–74 FitStar sprint, 171–74, 189, 206 Flatiron Health sprint, 60–64, 76, 85, 88, 100–101, 153, 176, 224 Flickr, 143 focus, sprint process emphasis on, 32 Foundation Medicine sprint, 16, 176–77, 185 FoundationOne, 176 Freeman, James, 21–25, 30, 103 Gebbia, Joe, 210–11 genetic analysis, in cancer treatments, 176 George Mason University, 38 Getting Things Done (Allen), 108–9 Giarusso, Serah, 24, 103 Glitch (video game), 128–29, 143 Gmail, 2, 4 goals, ambitious, 229 goals, long-term, 55–57, 61, 67, 110, 138, 141, 147 dangerous assumptions and, 56–57 in Flatiron Health sprint, 62–63 Goldilocks quality, 170, 207 Gonzalez, Tony, 171–72 Google, 60 experimentation culture of, 1 self-driving car of, 16 Google Earth, 83 Google Forms, 121 Google Hangouts, 3 Google Search, 4 Google Ventures (GV), 4–6, 7, 12, 15, 16, 60, 85, 113, 130, 171, 176, 201, 231 Google X, 4 Grace, Merci, 130, 131, 143–44, 152, 156, 175, 216–17, 221, 222 Graco sprint, 27–28 Green, Bobby, 76, 85, 86 Grijalva, Dave, 171–74 Harry Potter and the Philosopher’s Stone (Rowling), 196, 196n heat map, in deciding process, 131, 132–35 high stakes, as challenge, 26 honesty, in deciding process, 139–40 hotels, guest satisfaction and, 10, 56 Howard, Ron, 53 How Might We notes, 68, 73–82, 110 in Blue Bottle sprint, 73–74 challenges and, 77–78 in Flatiron Health sprint, 76–78 maps and, 81–82 organizing, 79–80 prioritizing, 80–81 target and, 87 HTML, 184 Hurley, Chad, 6 IdeaPaint, 44 IDEO, 73 illusion, 165–66 see also façades Incredibles, The (film), 149 Indian Ocean, 84 industrial companies, sprints and, 27–28 Ingram, Alex, 62, 76 interruptions, productivity and, 38–39 Interviewer, 188, 190, 204–5, 217, 225 tips for, 212–15 interviews, 196–200, 201–15 being a good host in, 212 broken questions in, 214–15 context questions in, 202, 205–6 curiosity mindset in, 215 debriefing in, 202, 209–10 detailed tasks in, 202, 208–9 as emotional roller coaster for sprint team, 197 feedback in, 207 in FitStar sprint, 197, 206 in FitStar test, 208 five-act structure of, 202 ideal number of customers for, 197–99 introducing prototypes in, 202, 206–7 in One Medical sprint, 199–200 open-ended vs. leading questions in, 212–13 power of, 210–11 schedule of, 199 in Slack sprint, 217 team observation of, see interviews, learning from thinking aloud in, 207–8 welcome in, 202, 204–5 “why” questions in, 199–200 interviews, learning from: in Blue Bottle sprint, 223–24 in Flatiron Health sprint, 224 group note-taking in, 219–21 importance of real-time team observation in, 202–4, 218–19 looking for patterns in, 222 in Savioke sprint, 223 in Slack sprint, 220–21, 223 sprint questions and, 222–23 Invite Media, 60 iPads, 171–73, 178, 189 as banned from sprint room, 41 JavaScript, 184 Keynote, 171, 173, 175, 176, 177, 178, 184–85, 186 Knapp, Jake, 24, 27–28, 30, 47, 48, 60, 62, 76, 77, 85, 107n, 109 Kowitz, Braden, 5, 22, 23–24, 30, 43, 60, 76, 156, 216 Kranz, Gene, 53, 55, 85 Lachapelle, Serge, 3 Lancelotta, Mary Pat, 176 Landauer, Thomas K., 198n laptops, as banned from sprint room, 41 Lau, Tessa, 11, 12, 178 lean development, 17 learning, see interviews, learning from Lightning Demos, 96–101, 110 Lord of the Rings, The (Tolkien), 59, 60 Lowe, David, 27 McKinsey & Company, 230 Makers, 187, 188 mapping the problem, 16, 59–67, 110, 230 in Blue Bottle sprint, 23–24, 65, 66 division of labor and, 101–2 experts and, 69–70, 76, 77 in Flatiron Health sprint, 62–63 How Might We notes and, 81–82, 85 in Savioke sprint, 10, 64–65, 66 steps in, 66 as story, 65–66 target and, 84, 85–86 Margolis, Michael, 5, 12, 60, 62, 201–2, 203, 204, 206, 208, 209, 212, 214, 216, 217 Maris, Bill, 4–5 markers, dry-erase, 75 marketing experts, 34 Maser, Mike, 171–73 “Mathematical Model of the Finding of Usability Problems, A” (Nielsen and Landauer), 198n mechanics, of product or service, 70–71 Medium, 6 Medium sprint, 224 Meehan, Bryan, 22 meetings, frustrations of, 127–28, 230 Microsoft Word, 186 Mid-Ocean Ridge, 83–84, 87 “Mind Reader, The” (Blue Bottle solution sketch), 104–6, 115 Mission Control, 53–54, 225 momentum, regaining, 26 Move Loot sprint, 113 movies, façades in, 165–66, 173 My Neighbor Totoro (film), 98 NASA, 54 Nest, 16 Newton, Alice, 195–96 Newton, Nigel, 195–96 New York Times, 15, 130, 152, 153, 188 Nielsen, Jakob, 197–98, 198n no-devices rule, 41, 110 Note-and-Vote, 146–47 note-taking: on interviews, 219–21 sketching and, 109, 110 see also How Might We notes Ocean’s Eleven (film), 29–30, 36, 37, 225 office supplies, for sprint rooms, 45 One Medical Group sprint, 180–82, 185–86, 199 opening scene, 188 OstrichCo, 139–40 paper, for sprint rooms, 44 paper coffee filters, 95–96 patterns, in customer reactions to prototypes, 222 permission, Facilitators and, 89 personal trainers, 171 phones, as banned from sprint room, 41 Photoshop, 184 Pitt, Brad, 29, 36 Pixar, 149 plate tectonics, 84 PlayStation, 178 Porter, Josh, 89 Post-It notes, see sticky notes PowerPoint, 184, 186 previous efforts, see existing solutions priorities, setting, 54–55 “Priority Inbox” project, 2–3 Procter & Gamble, 73 productivity, interruptions and, 38–39 progress, rapid, from sprint process, 31 prototype mindset, 168–69, 230 prototypes, prototyping, 16, 60, 183–90 actors and scripts in, 186 appearance of reality in, 169–70 Asset Collector in, 188 in Blue Bottle sprint, 25, 28, 104–6 Brochure Façades in, 185 Deciders and, 31, 32 deciding on, see deciding as disposable, 169 division of labor in, 183, 187 façades and, see façades Facilitator and, 187 in FitStar sprint, 189 focus on learning from, 169 in Foundation Medicine sprint, 185 Goldilocks quality in, 170 in Graco sprint, 27–28 Interviewer in, 188, 190 Makers in, 187 mindset and, 168–69 in One Medical sprint, 199 picking right tools for, 183–86 in Priority Inbox sprint, 3 Rumbles and, 143–47 in Savioke sprint, 9, 10, 11–12, 185 sketching and, 104–6 in SquidCo sprint, 30–31 Stitcher in, 183, 187, 189 storyboard scenes and, 188, 189–90 trial run in, 183, 189–90 universal application of, 169 using existing objects or spaces in, 186 Writer in, 187–88 questions: in interviews, 212–14 obvious, Facilitators and, 90 questions, finding answers to, 138, 141, 147 in Blue Bottle sprint, 23 in FitStar sprint, 171 in Flatiron Health sprint, 62–63, 88 in Foundation Medicine sprint, 176–77 in Graco sprint, 27–28 and learning from interviews, 222–23 in One Medical sprint, 180 role of sprints in, 15, 16–17, 67 in Savioke sprint, 9, 10, 178 in Slack sprint, 175, 216–17, 222–23 Starting at the End and, 55–58 surface and, 28 see also How Might We notes reaction, feedback vs., 169–70 Relay robot, 7, 14, 56 eyes of, 97–98 guest satisfaction and, 10 guests’ responses to, 13 “personality” of, 11, 13, 71, 178, 179 risk-taking, 156, 166 robot helpers, human interaction with, 8–9, 10 Rogers, Jan, 46–47 Rogers, Loran, 46, 48 rooms, for sprints, 41–45 Rumbles, 143–47, 223 in Blue Bottle sprint, 146 Deciders in, 145, 146 fake brands in, 145–46 Note-and-Vote in, 146–47 single-prototype vs., 145, 147 in Slack sprint, 144, 145 Savioke Labs sprint, 7–15, 26, 33, 64, 66, 71, 119, 145, 153, 157, 178–79, 185, 223 better guest experience as goal of, 56, 84 schedule, clearing space for sprints in, 10, 39, 40–41 screener surveys, in recruiting test customers, 119–21 Scribe, in speed critique, 135–36 Seattle, Wash., 229 Sharpies, 75n simplicity, in maps, 66 sketching, 16, 60, 102, 103–18 abstract ideas and, 106–7 in Blue Bottle sprint, 24, 103–4, 108, 113 Crazy 8s exercise in, 109, 111–13 in Move Loot sprint, 113 prototypes and, 104–6 of rough ideas, 109, 111 solution sketches in, see solution sketches taking notes in, 109, 110 as working alone together, 107–9 Slack sprint, 129–31, 143–44, 149–58, 175, 216, 217, 220–21, 222, 223 expansion into new markets as challenge for, 129–30 Smithsonian Institute, 228 snacks, for sprints, 45 solution sketches, 109, 114–18 anonymity of, 114–15 in Blue Bottle sprint, 116–17 deciding on, see deciding as explanatory, 114 importance of words in, 115 maybe-laters in, 142, 155 single-scene, 114, 117 in Slack sprint, 130 sticky notes and, 114 storyboard format in, 114, 116 titles for, 115 winners in, 141–42 speed critique: in deciding process, 131, 135–37 Scribe in, 135–36 sprints: checklists for, 232–49 clearing calendars for, 10, 39, 40–41 concept of, 3 daily schedule in, 39, 40–41, 90–91 deciding process in, see deciding façades in, see façades as five-day process, 5–6, 9, 16, 40–41 frequently asked questions about, 251–57 learning from, see interviews, learning from no-devices rule in, 41, 110 origin of, 2–5 prototypes in, see prototypes, prototyping questions to be answered in, see questions, finding answers to; tests, real-world risk-taking in, 166 Rumbles in, 143–47 setting priorities in, 54–55 storyboards in, see storyboarding time allocation in, 38–41 timers for, 46–48 uncovering dangerous assumptions through, 56–57 universal application of, 229–30 versatility of, 5–6, 229–30 wide application of, 5–6 working alone together in, 107–9 work rooms for, 41–45 Squarespace, 186 SquidCo sprint, 30–31, 32, 139 Starting at the End, 5, 53–58 in Apollo 13 rescue, 53–54 in Blue Bottle sprint, 55–56, 57 in Flatiron Health sprint, 62–63 long-term goals and, 55–57, 61, 62–63, 67 questions to be answered in, 55–58, 62–63, 67 in Savioke sprint, 56 setting priorities in, 54–55 startups, 231 sprints and, 4–5, 15–16, 27 Starwood, 9 sticky notes: poster-size, 43, 44 solution sketches and, 114 see also How Might We notes Stitcher, 187, 189 storyboarding, 125, 148–58 “artist” for, 151, 154–55, 156 assigning prototyping tasks from, 188, 189–90 in Blue Bottle sprint, 153, 157, 188 competitors’ products in, 154 copywriting in, 155–56 Decider in, 156 detail in, 156 in Flatiron Health sprint, 153 maybe-laters in, 155 opening scene in, 152–53 resisting new ideas in, 155 risk-taking in, 156 in Savioke sprint, 153, 157 in Slack sprint, 149–53, 156 solution sketches as, 114, 116 test-time limits and, 157 story-centered design, 5 strategy, 70 straw polls, 87–88 in deciding process, 131, 138–40 successes, flawed, 223–24 supervotes, 143, 144 in deciding process, 131, 140–42, 143 surface, as contact point between product and customer, 28 target, 82, 83–88 in Blue Bottle sprint, 84–85, 101 Decider and, 31, 32, 85–88 in Flatiron Health sprint, 85–87, 88 How Might We notes and, 87 key customers in, 85–86 key event in, 85–86 maps and, 84, 85–86 in Savioke sprint, 84 straw polls and, 87–88 Tcho, 97 team processes, 1 teams, 29–37, 218 in Blue Bottle sprint, 22–24, 33 challenges and, 68 choosing members of, 33, 34–36 Deciders in, see Deciders division of labor in, 101–2 experts and, see Ask the Experts Facilitators in, see Facilitators ideal size of, 33 interviews observed by, see interviews, learning from in Ocean’s Eleven, 29–30 in Savioke sprint, 9–11, 33 in SquidCo sprint, 30–31 troublemakers in, 35 tech/logistic experts, 34 “Tenacious Tour, The” (Slack solution sketch), 144, 175, 217, 220–21, 222 tests, real-world, 5, 16, 231 in Blue Bottle sprint, 25 competitors’ products in, 154 Deciders and, 31, 32 in FitStar sprint, 173–74 in Graco sprint, 27–28 interview in, see interviews recruiting customers for, 119–23, 197 in Savioke sprint, 10, 11–13, 15 time units in, 157 Tharp, Marie, 83–84 3D printing, 27, 185, 186 tight deadlines, 109 time, allocation of, for sprints, 38–41 timers, in deciding process, 136, 138 Time Timers, 46–48 Tolkien, J.

 

pages: 361 words: 76,849

The Year Without Pants: Wordpress.com and the Future of Work by Scott Berkun

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barriers to entry, blue-collar work, Broken windows theory, en.wikipedia.org, Firefox, future of work, Google Hangouts, Jane Jacobs, job satisfaction, Lean Startup, lone genius, Mark Zuckerberg, minimum viable product, remote working, Results Only Work Environment, Richard Stallman, Seaside, Florida, side project, Silicon Valley, six sigma, Skype, stealth mode startup, Steve Jobs, The Death and Life of Great American Cities, the map is not the territory, Tony Hsieh, trade route

We want to believe in a singular universal solution we can buy, a faith we believe in, perhaps because most of us make livings selling other people products marketed on the false promise of those wishful thoughts. An excellent example of staying out of the way is that when teams were formed at Automattic, a major question was how they should collaborate. At first everyone stayed with P2s, IRC, and Skype purely out of inertia, but soon teams, on their own, tried new things. One team switched to Skype video. Another tried Google Hangouts. There was no official mandate or policy. Each employee, and each team, decided which tools to try and which to keep. The tools were never of primary importance, although Toni and Matt made clear we had their support to buy the ones we needed and try them out. But what always mattered most was went on in each employee's mind. We were trusted to figure out which tools supported our work styles individually and as teams.

Deadlines: lack of; for launching Jetpack at SXSW; short, impact on teamwork; when writing The Death and Life of Great American Cities(Jacobs) Decision making Deep dive technique Defensive management Democratizing publishing Design: complex, of WordPress; interface, done first; success determined by; vision needed for coherence of Dogpatch Labs Donkin, Richard Dorman, Anne Double down DreamHost E EMACS E-mail: Automattic communication via; disadvantages of; no mandate on using; notifying blogger of response to blog; notifying blogger of visitor subscribing to blog; observations about company sent to Mullenweg via; used with P2s; WordPress.com support via E-mailopathy Emotions Expensify Experiments: author's mission to include; with benefits' effect on performance; at Budapest company meeting; as essential; and fear of new ideas; at Hawaii meet-up; with new communication tools; shift to teams as; team meet-ups as opportunities for; teams and team leads as F Face-to-face interactions: author's preference for; author's trip to San Francisco for; cost of meet-ups for; at mini-team meet-up in San Francisco; necessity of Feedback Fogel, Karl Follow the Sun Fontainhas, Zé Fox, Jon Friction Functionality Future of work: creatives vs. supporters and; focus on results vs. traditions in; impossibility of predicting; increasing prevalence of working remotely; meaningful work in; self-sufficient passionate employees and G General public license (GPL) Gibson, William GitHub GoDaddy Google Google Docs spreadsheet Google Hangouts Gravatar Griz (dog) H Happiness Engineers (HE) Harstein, Ran Hawaii. See Team Social meet-up (Hawaii) Highlander: as common name for projects; deciding to take on; launch of; mapping work for; as project to unify comments on WordPress.com; success of; temporarily put aside; work begun on, in Athens; work on, at Portland meet-up Hiring procedure: doing trial work as; to get self-sufficient, passionate employees; importance of match between culture and; lack of transparency about; remote; unique for author; voice used in Hirschberg, Jerry Hirshland, Mike The History of Work(Donkin) HostGator Hosting companies Hotel Electra.

 

pages: 168 words: 50,647

The End of Jobs: Money, Meaning and Freedom Without the 9-To-5 by Taylor Pearson

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Airbnb, barriers to entry, Black Swan, call centre, cloud computing, Elon Musk, en.wikipedia.org, Frederick Winslow Taylor, future of work, Google Hangouts, Kevin Kelly, Kickstarter, knowledge economy, knowledge worker, loss aversion, low skilled workers, Lyft, Mark Zuckerberg, market fragmentation, means of production, Oculus Rift, passive income, passive investing, Peter Thiel, remote working, Ronald Reagan: Tear down this wall, sharing economy, side project, Silicon Valley, Skype, software as a service, software is eating the world, Startup school, Steve Jobs, Steve Wozniak, Stewart Brand, telemarketer, Thomas Malthus, Uber and Lyft, unpaid internship, Watson beat the top human players on Jeopardy!, web application, Whole Earth Catalog

There were plenty of individuals that were talented editors, looking for work, and knew about craft beer ten years ago, yet it was hard to find them. Today, you can search for them and find a specific person that has “editor” and “craft beer” in their profile. The same improvements in technology that have made hiring easier also made managing and working with remote teams easier. Online video conferencing has become ubiquitous. Skype pioneered free video calls after launching in 2003 and other software like Google Hangouts and GoToMeeting have followed, making it possible to see and talk with anyone with an internet connection and a smartphone. Which, as of 2015, was 1.75 billion people and rising fast. Other companies have exploded around remote communication and management. Slack, founded in 2013, was valued at $1 billion within 18 months of their launch. The technology is simple, functioning much like a team chat room.

 

pages: 262 words: 80,257

The Eureka Factor by John Kounios

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Albert Einstein, call centre, Captain Sullenberger Hudson, deliberate practice, en.wikipedia.org, Flynn Effect, Google Hangouts, impulse control, invention of the telephone, invention of the telescope, Isaac Newton, Louis Pasteur, meta analysis, meta-analysis, Necker cube, pattern recognition, Silicon Valley, Skype, Steve Jobs, theory of mind, Wall-E, William of Occam

Thinking about places that are far away, people who are unlike you, things that will happen in the distant future, and scenarios that are different from your current reality all broaden attention and benefit creative insight. This principle is actually quite profound. Hundreds of years ago, most people lived in small villages and rarely traveled far from home. They couldn’t read, so they had little awareness of the larger world beyond their community. Now, travel is common, and advancing technology is fueling rapid globalization. Millions use Skype, Google Hangouts, and other Internet services to hold live teleconferences with people all over the world. People watch international television programs and videos on cable, satellite TV, and the Internet. When a consumer in the United States picks up the telephone to call customer service, she may well speak to someone in a call center in India. Physical and financial impediments to long-distance human interaction are thus dissolving.

 

pages: 260 words: 76,223

Ctrl Alt Delete: Reboot Your Business. Reboot Your Life. Your Future Depends on It. by Mitch Joel

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3D printing, Amazon Web Services, augmented reality, call centre, clockwatching, cloud computing, Firefox, future of work, ghettoisation, Google Chrome, Google Glasses, Google Hangouts, Khan Academy, Kickstarter, Kodak vs Instagram, Lean Startup, Mark Zuckerberg, Network effects, new economy, Occupy movement, place-making, prediction markets, pre–internet, recommendation engine, Richard Florida, risk tolerance, self-driving car, Silicon Valley, Silicon Valley startup, Skype, social graph, social web, Steve Jobs, Steve Wozniak, Thomas L Friedman, Tim Cook: Apple, Tony Hsieh, WikiLeaks

Their major concerns used to be voice usage and churn. But Cisco is now predicting that mobile data use worldwide is poised to grow to more than twenty times the current usage by 2015. It would be interesting to see what the prediction is for voice. As we get more and more connected, not only do email, text messaging, and chat start chewing into the voice usage, but it’s clear that FaceTime, Google Hangouts, mobile Skype, and other soon-to-follow products could make voice calls as relevant as sending a letter in the mail (with all due respect to the pains that the postal industry is currently facing). So where’s the true purgatory in all of this? Mobile networks versus Wi-Fi versus telecommunications companies. Interoperable devices. Apple versus Android versus RIM versus Microsoft versus everyone else.

 

pages: 251 words: 76,225

The Geek Feminist Revolution by Kameron Hurley

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affirmative action, Affordable Care Act / Obamacare, clean water, desegregation, en.wikipedia.org, Ferguson, Missouri, game design, Google Hangouts, hiring and firing, Kickstarter, means of production, Skype, women in the workforce

As internet bandwidth has increased, we’ve entered the age of the quick video, the vlogger, the YouTube sensation, the Skype session. I’ve felt an increased pressure, as a writer, to not only go out in public but to widely share my public image in ways that are often beyond my control. I’ve been asked more and more to complete video projects, not just for fiction endeavors—acceptance speeches, video blogs, Google hangouts, taped panels, and the like—but also for job interviews. Yes, really. I realized, with increasing unease, that being both female and fat were two huge strikes against me in any video medium, no matter what I thought of myself. I was going to have to be twenty times as brilliant with a waggling chin than my male counterparts. Because as much as I didn’t hate myself, and was happy to toss a couple years’ worth of body project hours into actual, tangible accomplishments the way a dude would, it wasn’t my immediate accomplishments I was going to get judged on by casual observers.

 

pages: 308 words: 84,713

The Glass Cage: Automation and Us by Nicholas Carr

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Airbnb, Andy Kessler, Atul Gawande, autonomous vehicles, business process, call centre, Captain Sullenberger Hudson, Checklist Manifesto, cloud computing, David Brooks, deliberate practice, deskilling, Elon Musk, Erik Brynjolfsson, Flash crash, Frank Gehry, Frank Levy and Richard Murnane: The New Division of Labor, Frederick Winslow Taylor, future of work, global supply chain, Google Glasses, Google Hangouts, High speed trading, indoor plumbing, industrial robot, Internet of things, Jacquard loom, Jacquard loom, James Watt: steam engine, job automation, John Maynard Keynes: Economic Possibilities for our Grandchildren, John Maynard Keynes: technological unemployment, Kevin Kelly, knowledge worker, Lyft, Mark Zuckerberg, means of production, natural language processing, new economy, Nicholas Carr, Norbert Wiener, Oculus Rift, pattern recognition, Peter Thiel, place-making, Plutocrats, plutocrats, profit motive, Ralph Waldo Emerson, RAND corporation, randomized controlled trial, Ray Kurzweil, recommendation engine, robot derives from the Czech word robota Czech, meaning slave, Second Machine Age, self-driving car, Silicon Valley, Silicon Valley ideology, software is eating the world, Stephen Hawking, Steve Jobs, TaskRabbit, technoutopianism, The Wealth of Nations by Adam Smith, Watson beat the top human players on Jeopardy!

,” Guardian, August 30, 2013, theguardian.com/technology/shortcuts/2013/aug/30/amanda-rosenberg-google-sergey-brin-girlfriend. 26.Weiser, “Computer for the 21st Century.” 27.Interview with Charlie Rose, Charlie Rose, April 24, 2012, charlierose.com/watch/60065884. 28.David Kirkpatrick, The Facebook Effect (New York: Simon & Schuster, 2010), 10. 29.Josh Constine, “Google Unites Gmail and G+ Chat into ‘Hangouts’ Cross-Platform Text and Group Video Messaging App,” TechCrunch, May 15, 2013, techcrunch.com/2013/05/15/google-hangouts-messaging-app/. 30.Larry Greenemeier, “Chipmaker Races to Save Stephen Hawking’s Speech as His Condition Deteriorates,” Scientific American, January 18, 2013, www.scientificamerican.com/article.cfm?id=intel-helps-hawking-communicate. 31.Nick Bilton, “Disruptions: Next Step for Technology Is Becoming the Background,” New York Times, July 1, 2012, bits.blogs.nytimes.com/2012/07/01/google’s-project-glass-lets-technology-slip-into-the-background/. 32.Bruno Latour, “Morality and Technology: The End of the Means,” Theory, Culture and Society 19 (2002): 247–260.

 

pages: 292 words: 85,151

Exponential Organizations: Why New Organizations Are Ten Times Better, Faster, and Cheaper Than Yours (And What to Do About It) by Salim Ismail, Yuri van Geest

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23andMe, 3D printing, Airbnb, Amazon Mechanical Turk, Amazon Web Services, augmented reality, autonomous vehicles, Baxter: Rethink Robotics, bioinformatics, bitcoin, Black Swan, blockchain, Burning Man, business intelligence, business process, call centre, chief data officer, Clayton Christensen, clean water, cloud computing, cognitive bias, collaborative consumption, collaborative economy, corporate social responsibility, cross-subsidies, crowdsourcing, cryptocurrency, dark matter, Dean Kamen, dematerialisation, discounted cash flows, distributed ledger, Edward Snowden, Elon Musk, en.wikipedia.org, ethereum blockchain, Galaxy Zoo, game design, Google Glasses, Google Hangouts, Google X / Alphabet X, gravity well, hiring and firing, Hyperloop, industrial robot, Innovator's Dilemma, Internet of things, Iridium satellite, Isaac Newton, Jeff Bezos, Kevin Kelly, Kickstarter, knowledge worker, Kodak vs Instagram, Law of Accelerating Returns, Lean Startup, life extension, loose coupling, loss aversion, Lyft, Mark Zuckerberg, market design, means of production, minimum viable product, natural language processing, Netflix Prize, Network effects, new economy, Oculus Rift, offshore financial centre, p-value, PageRank, pattern recognition, Paul Graham, Peter H. Diamandis: Planetary Resources, Peter Thiel, prediction markets, profit motive, publish or perish, Ray Kurzweil, recommendation engine, RFID, ride hailing / ride sharing, risk tolerance, Ronald Coase, Second Machine Age, self-driving car, sharing economy, Silicon Valley, skunkworks, Skype, smart contracts, Snapchat, social software, software is eating the world, speech recognition, stealth mode startup, Stephen Hawking, Steve Jobs, subscription business, supply-chain management, TaskRabbit, telepresence, telepresence robot, Tony Hsieh, transaction costs, Tyler Cowen: Great Stagnation, urban planning, WikiLeaks, winner-take-all economy, X Prize, Y Combinator

For example, Citibank once had more than three hundred different customer databases, each consuming valuable overhead and costing enormous sums in duplication and redundancy. Such drag on costs and operations is simply not acceptable in an Exponential Organization—or, indeed, for any company trying to compete in the 21st century. Telepresence has been around for many years in the form of videoconferencing. Although videoconferencing was quite a hassle in the past, an organization can now leverage services such as Skype and Google Hangout, which are fast, easy to use and available on every device. Telepresence enables employees to work proactively from any location and interact on a global scale, reducing travel costs and improving well-being. Even greater improvement comes from Telepresence robots such as Beam, from Suitable Technologies, and Double Robotics, which leverage the user’s tablet. These robots even allow the user to be on multiple locations at once, which can greatly impact how to conduct business.

 

pages: 310 words: 34,482

Makers at Work: Folks Reinventing the World One Object or Idea at a Time by Steven Osborn

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3D printing, A Pattern Language, additive manufacturing, air freight, Airbnb, augmented reality, autonomous vehicles, barriers to entry, Baxter: Rethink Robotics, c2.com, computer vision, crowdsourcing, dumpster diving, en.wikipedia.org, Firefox, future of work, Google Chrome, Google Glasses, Google Hangouts, Hacker Ethic, Internet of things, Iridium satellite, Khan Academy, Kickstarter, Mason jar, means of production, Minecraft, minimum viable product, Network effects, Oculus Rift, patent troll, popular electronics, Rodney Brooks, Shenzhen was a fishing village, side project, Silicon Valley, Skype, slashdot, social software, software as a service, special economic zone, speech recognition, subscription business, telerobotics, urban planning, web application, Y Combinator

It just seemed like I was a one-trick pony, and it was starting to affect my ability to get jobs. I had taken a job at this company called NewTek that made video-streaming equipment. At this time, streaming video over the Internet was pioneering. I was working on this piece of hardware, which was this thing that you would hook a bunch of cameras up to it and it would stream live video. Now, with Google hangouts and Skype and all these things, it’s very common and everyone’s familiar with it. But I decided, “Maybe I need to learn about this space, and maybe I can take control of my online persona.” So I started, with a couple friends—we started doing this weekend show where we would get together and invent things. We would just do our normal weekend hacking. On Sunday, we would turn on one of these streaming boxes and broadcast it live to the Internet and show, “This is how we did it.”

 

pages: 468 words: 124,573

How to Build a Billion Dollar App: Discover the Secrets of the Most Successful Entrepreneurs of Our Time by George Berkowski

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Airbnb, Amazon Web Services, barriers to entry, Black Swan, business intelligence, call centre, crowdsourcing, en.wikipedia.org, game design, Google Glasses, Google Hangouts, Google X / Alphabet X, iterative process, Jeff Bezos, Jony Ive, Kickstarter, knowledge worker, Lean Startup, loose coupling, Mark Zuckerberg, minimum viable product, move fast and break things, Network effects, Oculus Rift, Paul Graham, self-driving car, Silicon Valley, Silicon Valley startup, Skype, Snapchat, social graph, software as a service, software is eating the world, Steve Jobs, Steven Levy, Y Combinator

If you present them with a good story, and a personalised email outlining what you’re doing, there is a good chance you’ll be picked up. In the process, pull together a list of blogs in your relevant sector (technology and app news) as well as popular blogs that love reviewing apps (there’s a myriad of those), and then spend a few days writing a lot of emails – and be prepared to reply to a lot (and also get ready for a lot of interviews – it’s increasingly common to do them over Skype and Google Hangouts). So get out there! Social media You should already have all your social-media accounts set up. With the aid of a tool such as HootSuite you can also manage – and publish to – all those accounts from the one place (definitely a great time saver). So get ready to put some good content out there. The best thing about tools such as HootSuite is that you can compose the content in advance – e.g. five posts over the weekend – and then schedule them to be published ‘automagically’ during the week.

 

pages: 1,117 words: 305,620

Dirty Wars: The World Is a Battlefield by Jeremy Scahill

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air freight, anti-communist, blood diamonds, business climate, citizen journalism, colonial rule, crowdsourcing, Donald Trump, failed state, friendly fire, Google Hangouts, indoor plumbing, Islamic Golden Age, land reform, Mohammed Bouazizi, Naomi Klein, private military company, rolodex, Ronald Reagan, Saturday Night Live, WikiLeaks

The Washington Post–ABC News poll determined that support for drone strikes declined “only somewhat” in cases where a US citizen was the target. President Obama and his advisers seldom mentioned the drone program publicly. In fact, the first known confirmation of the use of armed drones by the president came several years into Obama’s first term. It was not in the form of a legal brief or a press conference, but rather on a Google+ “Hangout” as the president took questions from the public. Obama was asked about his use of drones. “I want to make sure that people understand actually drones have not caused a huge number of civilian casualties,” Obama said. “For the most part, they have been very precise, precision strikes against al-Qaeda and their affiliates. And we are very careful in terms of how it’s been applied.” He rejected what he called the “perception” that “we’re just sending in a whole bunch of strikes willy-nilly” and asserted that “this is a targeted, focused effort at people who are on a list of active terrorists, who are trying to go in and harm Americans, hit American facilities, American bases and so on.”